Fiji Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 307 reviews
5/10
3 star Skytrax Rating
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5/10

Fiji Airways customer review

(Australia)

SYD-Nadi return both sectors on B747. Staff friendly and attentive but food was inedible. Air Pacific economy catering seems to like processed chicken meat. I suggest people take their own food on the flight. IFE dated and not a great selection of films mostly cheap US entertainment. On both flights my youngest daughter had a defective sound system but staff said that they were unable to rectify the problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Fiji Airways customer review

(United States)

SYD-NAN-LAX in B747-400 Business Class. While not up to the modern business class standards of Qantas Virgin etc Air Pacific was comfortable and efficient and an excellent cost-efficient alternative to the major carriers. Old style business class seats had reasonable recline and comfort sleep quality was quite good. Food and IFE are sub- standard but would use again on this route.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Fiji Airways customer review

(Hong Kong)

HKG-NAD-AKL. HKG-AKL on an old 767 no personalised TV's only handheld 1980's ipads with poor choice. Seats comfortable enough. Service was great plenty of wine and staff ever present in the cabin. Food was mediocre but edible. NAD-AKL same plane same service. AKL-NAD on a new 737 which made a world of difference. Need to update the planes on the HKG route. But Business Class was the same price as Air NZ Economy and we got a nights stop over in Fiji.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Fiji Airways customer review

(New Zealand)

Nadi-Auckland Economy on old 747. All seats and fittings are long in the tooth. Food and beverage service was terrible - a sandwich in a plastic bag is not good enough for a full service airline. We experienced heavy turbulence during the flight the Pilot said nothing of the incident and the crew pretended nothing happened. The Tabua Club at Nadi is a sad excuse for a lounge there was toast and a tiny fruit platter. The only good thing is that it was quiet compared to the madness of the wider terminal.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Fiji Airways customer review

(Wallis & Futuna Islands)

Been using for years to fly from NAN to AKL CHC and SYD both in Economy and Business cabins. Service is still friendly however food quality has been declining. Now it is only a cold chicken or beef wrap but it used to be a full hot meal with a choice of two dishes. This is not good enough for what the airline is calling full service.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Fiji Airways customer review

(Australia)

Return to Nadi Business Class from Brisbane. Old aircraft with only 8 seats in BC. My seat would not recline at all headsets crackly and distorted. Service was awful my husband and I chose the chicken dish but were told they only carried 2 of each choice and someone had already ordered the chicken. Same with the dessert only one cheese plate available. Tray covers had been used on the inbound flight and turned over to the clean side for outbound flight. Not good for BC. FA's lazy and yawning all the time. All in all a very slack uncaring cabin crew and certainly not worth the extra price.
Seat TypeBusiness Class
Value For Money 12345
no
3/10

Fiji Airways customer review

(Australia)

I have been travelling to Fiji for 20 years the now and then service has changed. The then cabin service was 'Full service' the now service is a sad reflection of the current administration of the airline. The cabin crew can only deliver what is provided . A cold chicken roll and coffee delivered in polystyrene cup is not full service. As a member of Tabua club I use the club lounge at Nadi the food refreshments offered were only one tray of cold sandwiches nothing else. Poor service.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Fiji Airways customer review

(Australia)

NAN to HNL on 737 aircraft. Served a cold dinner wrap (chicken or beef) on departure with a good selection of spirits and wine. However prior to arrival in Honolulu there was no breakfast offered - just a glass of watered down juice. This could be improved. Previously a delicious hot breakfast was served and it would have been nice to have food at 7.30am in the morning prior to the long customs and immigration wait. Overall friendly staff and great aircraft.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Fiji Airways customer review

(New Zealand)

Myself and my wife were flying to Auckland. I forgot my laptop in the departure lounge. Ground staff found the laptop and informed me onboard. On arrival I was met by ground staff and given help the laptop was in Auckland the next day. Staff were helpful and efficient at a stressful time.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Fiji Airways customer review

(Australia)

Sydney to Nadi return. 747 with old Business seats and small TV screens. Sat in row 1 with plenty of leg room. Although the seats were older there was no horrible "sliding" down when the bed is angled flat. Flight attendants were pleasant and continually wandered through the cabin offering drinks. Lunch was very nice. Return flight check-in and boarding was seamless. Priority tags attached to luggage so it arrived quickly. At Nadi airport staff took all Business/Priority bags off the carousel and had them sitting next to it.
Seat TypeBusiness Class
Value For Money 12345
yes