Fiji Airways

Brisbane-Nandi-Tarawa return. Friendly captain helpful and efficient crew. Food adequate and seconds were given. Aircraft clean toilets ok IFE bit fuzzy but could hear it. Blankets were handed out if necessary. The seats are a bit close. We enjoyed our flight and were encouraged to spread out as flight not full.

Sydney-Nadi-LA return. I had an iPhone loaded with videos in preparation for the failure of in flight entertainment and made sure I had plenty of food. The in-flight entertainment system was lousy (about 1 in 3 work) the food was dated and the seat covers were falling off but for $950 return Sydney to LA I am not going to complain. Read the reviews expect the worst be prepared with food and entertainment and you really won't have a problem. Staff were friendly enough.

On arrival at the airport 0900hrs we got behind a queue of more than 80 passengers and it did not move at all. After close up time at about 1115hrs an agent staff told passengers that the flight was full and all of us who were left behind had to be routed to either SYD MEL or overnight BNE to catch the following night's flight which was scheduled to depart at 2300hrs. The four of us opted for the overnight stay in BNE we eventually checked into the BNE (not NAN) hotel as it was 1445 which was supposed to have been the scheduled arriva of our flight at NAN. The airport representative knew of the change in the aircraft type and was not forthcoming in warning the passengers of the offloading. We were made to wait like cattle in the queue and eventually wasted five precious hours. Our flight was rebooked for the next night with meals accommodation and transport to and fro the airport. Vouchers refreshments were only handed to passengers after the 2 hours wait. Air Pacific staff should have adopted a positive attitude and taken advantage of the situation to provide a high standard of service with proper planning and execution to lessen the already inconvenienced passengers. Service on board was mediocre. With a flight of more than 3 hours from BNE/NAN a cold snack was inappropriate for a scheduled airline which charged international fares.

Been travelling to Fiji for many years. Always found service to be great. On time departures good cabin service and friendly crew. What more do you want.

Sydney to Los Angeles via Fiji. 1st leg of trip with Qantas (Perth-Sydney) was cancelled due to the Chilean volcanic ash cloud grounding flights. We had booked our fare online and it was non-refundable. Air Pacific rescheduled our flight with no additional cost and were delightful to deal with. En-route the flight attendants were friendly and helpful. We observed them dealing with a variety of situations and they displayed professionalism courtesy and appropriate assistance.

BNE-NAN on a 737-700 flight was delayed by over 3 hrs apparently due to a member of the crew calling in sick. Since we had come in on another flight from MEL we had little choice but to wait the 3+ hrs at Brisbane airport. Once we boarded we were given a very warm welcome by the flight crew. The aircraft's condition was satisfactory - not great but you can do a lot worse. Once in flight we were served breakfast consisting of tropical fruits orange juice and a cupcake. I did notice that when the head flight attendant spoke over the PA he would take frequent and long pauses which made him come across as nervous. The remainder of the flight went without a hitch and upon landing in Fiji the flight crew was once again very apologetic about the delay. Overall a nice experience (3 hr delay aside) and very good value for money.

Air Pacific remains the least expensive way (usually) to travel NAD-LAX. But as noted by many others service is only barely adequate. Very few smiles no friendly words. Flight attendants appeared very bored with their jobs. (Big change from several years ago!) Economy seats are very uncomfortable for 11+ hr. (Probably okay for somebody under 30 but not for a mature person.) I don't understand their "requirement" to keep all shades shut as dawn over distant Hawaii can be spectacular and there's nobody out there to peep in! Aircraft interior appears aged with inadequate care. Customer Service (misnomer!) does not answer emailed questions (e.g. anticipated excess baggage limit/cost) despite giving that option. They also lie (or are completely ignorant of) seat selection policies assigning seats months ahead and then denying that possibility at check-in. This airline clearly has a near monopoly on their route (Qantas and Air New Zealand share the airplane and all its elements) and considers passengers as mere annoyances to collecting their salaries. Too bad. Fiji deserves far better.

I have been travelling on Air Pacific for many years mainly because I live in Fiji and the flight schedules of other airlines are not as frequent or suited. Of late I ensure that I have a meal before I board the flight and simply then try to sleep through the flight. This is because the service the meals in particular are unacceptable. Cold sandwiches on a "full service" airline? The fleet is also very old and Air Pacific have dreamt dreamliners are stuck with this old fleet. What that means is that "on our all flights meals and handsets are complimentary" spare us the headsets not worth watching or listening to. Pity that because Air Pacific is a poor representation of what Fiji is famous for - its sunny hospitality.

BNE-NAN-LAX and return LAX-NAN-BN. Worst service ever food atrocious. Smiles nowhere to be seen by any flight attendant. Seemed like it was a chore for them even if you wanted a glass of water. I would never recommend them to anyone nor would I ever fly with them again. It was not even a cheap deal. They were recommended by the Travel Agent - have changed travel agent too.

SYD-NAN-LAX return. First part of the flight was average Boeing 747 desperately needs renovation inside fittings broken sink in toilet smashed electrical and IFE problems stained curtains and upholstery seatbelt and smoking signs burnt out. Seat was quite comfortable and padded there was a flickering light above my seat cabin crew said that they couldn't turn it off. Instead they distributed eye masks but the FA refused to give me one as he thought that the light wasn't disturbing me. Even though I demanded one he refused. The food served was very poor. NAN-LAX flight at 2230 was delayed for 4 hours due to a mechanical fault and we were not allowed off the plane. LAX-NAN the already poor IFE failed to work I called the flight attendant who was rude and she said "yeah it clearly doesn't work does it?" then stormed off. She never returned to apologise for the issue that was only with 2 rows of seats. NAN-SYD the same aircraft with faulty IFE and even poorer food. A child in front was disturbing me so I asked to the flight attendant to ask them to stop. She walked off and never did a thing about it. Absolutely disgraceful product and service it is definitely not the World's Friendliest Airline and how it can be rated 3 stars is beyond me.