Fiji Airways

We travelled from Nadi to Auckland and the flight was awful. A few years ago you used to get a nice hot meal with quite a good breakfast and lunch/dinner. These days they serve you garbage in green cardboard boxes consisting of snacks which cost less than $10. You are better to grab a snack at the Airport before boarding as the food is awful. Air Pacific seems to have become a budget airline all of a sudden yet the airfare prices remain the same.

Nadi to Sydney 28 April 2012. Revamped 737 with Jetstar style seats - leather and no adjustable head rests. Service is fine but the light breakfast was appalling. Coffee - worst I've ever tasted on a plane. As always the service was friendly but really the food is disgusting.

My wife and I travelled NAN-Melbourne April 6th after 2 hours in the air told we had to return to Nadi. Landed and were given vouchers for hotels covering stay food phone calls etc. The down side was the complete lack of contact by ground staff in Nadi in rebooking - all had to be done by the passengers.

YVR-LAX-NAD-AUK return: NAD-AUK delayed 4hrs due to crew shortage stranded at LAX on return due to mis-scheduling of connection by Air Pacific. They denied responsibility and refused to pick up the phone to get me another flight. Planes dirty food awful. Not worth the savings.

We connected in Los Angeles from Alaska Airlines to Air Pacific for our Fiji flight. We walked between terminals however the boarding pass issued by Alaska in Seattle was not sufficient to get past TSA at the International Terminal. Wwe felt very rushed at LAX and were the last to board. We sat in Row 28 with no one between us so had an extra seat. My TV didn't work so it was a long 10 hours. The food was fine plenty of it and nice flight attendants. On the return we opted for the upgrade sat in the upper level of the 747 3 seats across each and slept from Nadi to LAX.

BNE-NAD-LAX return. Ground/call centre staff are deplorable. We had our flights changed with 2 missed connections and weren't notified. Only upon noticing the changes were we able to rebook our flights which meant extended layovers in Fiji. We were told due to the delay our hotel would be covered by Air Pacific. We arrived in Nadi to find the help desk closed and at the hotel told there was no booking. Hard to review because the flights were perfect on time with ok food inflight entertainment was hit and miss but the flights were midnight ones so it was mostly sleep time anyway.

Brisbane-Nadi-LA return LA-Nadi-Brisbane. I purchased the tickets for an excellent price but having read the reviews was apprehensive prior to travelling. My family and I were pleasantly surprised. The 747-400 was comfortable and the service was excellent. I would certainly fly them again.

SYD to Nadi and Nadi to LA. We had no problems the 747 is older but seats were comfortable staff friendly and I had enough leg room compared to Jetstar. Food passable but average compared to other airlines. Inflight entertainment was poor but we had our ipad. If you're on a budget like we were I recommend Air Pacific.

Sydney-Nadi and Nadi-LA return with a stop over in Nadi on return to Sydney. Staff are lacking in professionalism and basic courtesy. From Nadi to Sydney we were advised we are only allowed one piece of carry on luggage and had to pay excess baggage and check-in the second piece of carry on. Encountered substantial delays which seemed to be the result of poor organization. Onboard it was hit and miss if personal screens actually worked and some of the seating did not recline - not comfortable for a 10 hour flight. The food was a warm unrecognizable soft slop consistency.

AKL-NAN. 747-400. Flight delayed an hour. Once onboard the seats were quite roomy lots of leg room. Took a while for the IFE to get started. Before the meal service I got up and asked for a beer and was given two. The service was excellent and friendly. Food was basic but the sandwich was tasty.