Fiji Airways

Left Sydney at 6.30am and the breakfast was dreadful a small piece of dry fruit cake with a baby sized yoghurt and fruit juice. That is not acceptable. The staff were very good though and the seats comfortable the return journey from Nadi to Sydney the lunch was not any better dreadful food even for an airline. Very disappointing.

We have flown between Sydney and Nadi for the past 8 years and have chosen Air Pacific because full cabin service is included in the airfare. Their website asserts "your meal will be a sumptuous reflection of South Pacific cuisine." We have found the food acceptable up to 2011 but this year we had the "box". The contents were a small bland container of tasteless pasta a tiny chicken wrap with very little chicken in it and a tiny packet of corn chips. Next year we will look at cut price alternatives Virgin and Jetstar that do not include meals and think about taking our own sandwiches.

Just got back yesterday so both legs of journey was pretty average to say the least. My seat had no TV operating that is no overhead light no service button nor did 6 out of the 8 we travelled with. Staff very sweet so no complaints there. Overall from Sydney to Nadi its not that long a flight so I really didn't care however if this was a long haul service it would be a different story.

Flight: In last month. I flew on 6/24 from Nadi to LA. The staff were not helpful or courteous. The inflight entertainment did not work. The food was not edible. I only flew this airline because I was travelling to Fiji and there aren't any other airlines operating direct flights on this route but I will never fly them again.

We requested a window seat but even though we were early in the check in queue were given last row seats- almost no recline and very poor air conditioning. Most uncomfortable trip ever. These seats should be sold only at a huge discount - they are not fit for human habitation.

Flight: In last month. AKL-SUV 737-700. The flight was disappointing. Considering the quality of the flight. The food was cold icy cold to be exact. In flight entertainment was not suitable for the length of the flight as the movie had to stop prematurely. The aircraft interior looked old and worn out. The flight was full of carry on luggage. During takeoff some sort of chemical smell was in the cabin. The flight was boring. But the upside was that the aircraft took less time to complete the journey then expected. Clearly not worth choosing Air Pacific.

31st of May 2012 flight from Auckland to Nadi. The flight was delayed at Auckland. In flight the food was pathetic. The crew members were good. Their service was excellent. Also at NAdi upon arrival had to stay in the plane for 3/4 hour. The service was not good. From Nausori to Auckland the food was cold pasta with Tuna. Better to tell passengers that there is no food on board rather than giving rubbish. The crew members for AKLD-Nadi flight their service was excellent very friendly and very approachable.

What a disappointment. I have travelled for many years between Sydney and Nadi return but was shocked this month at the breakdown of customer service by cabin staff. Also the appalling "meal in a box" almost thrown at us. The box contained cold pasta with a splash of some type flavouring a cold and dried out Roti and a small packet of corn chips. All inedible. Everyone around me complained. Make sure you eat before boarding! There at 2 toilets on the 737-800 for 154 economy and 1 toilet for 8 business class seats. Disgraceful. The economy toilets are located at the rear of the plane and as the trolley is mostly in the aisle just try getting 154 people including kids to the toilet during the 4 hour flight while the 8 in Business class rest in comfort!

Nadi-Melbourne. Check-in quick and polite at dedicated Business check-in although only available 3 hours before flight. Lounge basic but comfortable and away from kids. Flight departed on time. Aircraft downgraded from 747 and re-timed 2 hours earlier but this was communicated via email. Seat comfortable enough for 737 with much better leg room than Qantas J 737’s. Did not eat however the menu looked extensive. Crew happy to put aside a cheese plate for later and wines kept topped up. Service delivered efficiently if not as enthusiastically as I would expect. IFE available but was unwatchable due to video and audio quality. Digi-players provided on some flights/aircraft and I would have appreciated these being available for this 6 hour flight given Air Pacific seem to be aware of the poor quality of the IFE. Priority bags delivered first and through customs and on the way home in 20 minutes of arriving. Would be disappointed in this flight except that the sale price of our J fare was only A$250 more than discounted economy fare so excellent value for some extra comfort in this small cabin of 8.

We travelled from Nadi to Auckland and the flight was awful. A few years ago you used to get a nice hot meal with quite a good breakfast and lunch/dinner. These days they serve you garbage in green cardboard boxes consisting of snacks which cost less than $10. You are better to grab a snack at the Airport before boarding as the food is awful. Air Pacific seems to have become a budget airline all of a sudden yet the airfare prices remain the same.