Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 466 reviews
3/10
3 star Skytrax Rating
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10/10

"Thank you for your professionalism and care!"

(Ukraine)

Not Verified | I would like to express my deepest gratitude to a highly proficient flight attendants of Eurowings. I had a panic attack during the flight because 5 years ago I had had an awful plane accident. A flight attendant Pablo and a beautiful Norwegian stewardess literally helped me not to pass out. Thank you for your professionalism and care!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePalma de Mallorca to Basel
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Staff are extremely friendly and efficient"

(Germany)

Trip Verified | I booked a fight on Lufthansa Group’s low cost airline Eurowings as I wanted to see if there is a large difference to the main carrier of the group. The ticket price was substantially lower than for the same route (BER-CTA) which flew a week earlier. Staff are extremely friendly and efficient. The boarding process was orderly and efficient. I booked a seat with more legroom for a few Euros and was surprised how much of a difference this made. There was small bottle of water handed out for free. Food was not available for free but for a (rather high) price. BTW: Lounge access on Eurowings flights is only available for passengers with Lufthansa’s own status. MM Gold membership given out by partner airlines will not be accepted. Miles will also only be credited into LH Miles and More accounts.
AircraftA319/A320neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Catania via Dusseldorf
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"simple and economical extras model"

(Cyprus)

Trip Verified | This airline gets a lot of bad rep online and for us this was not justified. Same route on EasyJet was double the price for similar options a lot more crowded and they left people behind. I really like Eurowings simple and economical extras model as they all come in one package which is not thet expensive compared to other airlines. The staff was really polite and everything was smooth. We took in total 3 flights with them. All on time. All easy on boarding and relatively comfortable. Beat budget airline i have used by far. Especially since covid when every airline has gone crazy expensive and most flights are deliberately overbooked and everyone is struggling with delays. No such problems with Eurowings. No people left behind. No cabin luggage forced into the hold. No delays. No lost luggage. Extra legroom is very reasonably priced and offers reasonable legroom. I am 187cm and was comfortable enough.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBerlin to Larnaca
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"friendly flight attendants"

(United States)

Trip Verified | Uneventful on-time flight, very comfortable and friendly flight attendants. Everything worked like a clock work. Enjoyed the short flight and will likely fly with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Palermo
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"first and last time"

(Iceland)

Not Verified | The worst company for flights! I do not recommend it, especially if the person is traveling with a small child. They forgot our bags on Hamburg and people with families who wait for nothing. Most of the people in the airport were very rude! The first and last time I am flinging with this "company"
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKeflavik to Hamburg
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Customer service is non-existent"

(United States)

Not Verified | This airline is ruining my trip to Europe. On leg one, London to Berlin, we missed our connection in Cologne as we had to go through passport control and security, which took more than an hour. The airline informed us it was our fault, We were forced to pay for a hotel for the night, as well as the hotel room we could not use at our destination. Unfortunately, we had already booked Eurowings for a flight from Berlin to Rome. This time they lost the luggage, and filing a claim took an hour and a half They had no idea where the luggage was or when it would arrive. Customer service is non-existent.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Rome via Cologne
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"We will never fly Eurowings again"

(United States)

Not Verified | Eurowings is a horrible, incompetent and callously uncaring airline. We flew them from Athens to Lisbon via Dusseldorf. They misdirected our (and lots of other passengers) luggage in Dusseldorf. This was inexcusable. They had plenty of time for the baggage transfer. The flight to Lisbon was actually delayed. When our luggage failed to arrive in Lisbon we were sent to an third party baggage tracking company that could not have cared less about out situation. Eurowings would not be bothered. They ruined our visit to Lisbon by not getting our luggage to us. Communication and support was non-existent. Our luggage finally showed up minutes before our flight home. We will never fly Eurowings again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Lisbon via Dussledorf
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Nightmare airline"

(Germany)

Not Verified | Nightmare airline, avoid at all costs. Our 1.5 hour trip turned into a 17 hour hellstorm. First, none of the check-in machines even acknowledged we had a trip with them. I wouldn't waste your time with those. We were notified our second connecting flight was cancelled while our first plane was taxiing, thus having no recourse. No reason was stated, but judging from the amount of people who were also in line for the hotel, it was clearly underbooked. When we got off the first plane, no gate attendants were there, and the ticketing desks were completely empty. When we asked the information desk, they said they had all gone home for the evening. The notification gave no further details, and despite the website saying otherwise, we were NOT automatically rebooked for a new flight. We were effectively stranded. We called support. She couldn't find our trip for a while, and kept asking us our names over and over again. Once finally found, she put us on hold for five minutes and then hung up. It wasn't a disconnect, because it thanked us for our call. We called again. The second agent refused to speak to my partner in German despite having an accent and the airline being based in Dusseldorf. Luckily, I can, and explained to her our situation. We were booked on a new flight in the morning via Frankfurt, so thus another two flights before we were home. We were informed there were no accommodations provided and that we had to book our own hotel. Further, when I asked for a discount on our ticket, they said we're not entitled to one. We get a hotel for the night and get up to go to our flights. After waiting 30 minutes in the queue for three agents to help what must have been 200 people (the queue nearly going out the airport doors), we get to the booth and find out that the rescheduled flights weren't even with Eurowings but with their parent company Lufthansa, and that they couldn't even check us in. We were directed to a Lufthansa desk that told us they couldn't do compensation, and gave us only our first boarding pass. We had to get our actual boarding passes at the gate for some reason. During our security check, both my partner and I were "selected" for a manual screening. We get to the gate, and after waiting 30 minutes for our first flight's gate desk queue, which was delayed, we find out that we're on standby - for both flights. We had seat reservations on the original booking, and paid more than a "cheap airline" in Europe usually costs to boot. Given that the flight was with Lufthansa and not Eurowings, they were able to find us seats, albeit them being on opposite ends of the plane. Our second flight was also on standby and we were originally told we had to wait, but I think the other gate agent saw us taking a breath to simultaneously demand that we speak to a supervisor, took the tickets out of the other's hand, and found us seats together for our final leg. She was also very nice to boot, something the Eurowings employees were anything but. We now have to fight with the company's terrible website and customer support to be compensated for our overnight stay. Stay away.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Berlin via Dusseldorf
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"I won’t complain"

(Germany)

Trip Verified | Short hop on this airline belonging to the Lufthansa Group. Basically not really worse than flying with many European Airlines who claim to be “Premium” letting you anyway pay for food, drinks, seats, luggage etc, so I won’t complain. Eurowings is a low cost airline. Crew was joyful and cabin presented well, even if the seat pitch at the back of the plane isn’t great. Pay for food is reasonably priced and the crew handled the process efficiently. Love Eurowings boarding concept: two groups. Priority with those having booked a fare including a larger cabin luggage and normal boarding for those with standard hand luggage.
AircraftA319
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCologne to Bologna
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst customer services ever"

(Switzerland)

Trip Verified | Worst company ever. Never fly with them. They did overbooking on the flight and didn’t allow me to take the flight as I was not a business class member. Because of them I could not fly on that day and could not start my business meetings on time in Prague. I was rebooked on a flight the next day 26 May which is not a direct one. A real waste of time, waste of money, a lot of stress, and the worst customer services ever with no prior information about all this. They let us wait until after the flight had boarded without appropriate information. 1 hour after the supposed flight departure I was rebooked on the next day flight. Disastrous
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to Prague
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no