Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 464 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"worst flying experience I've ever had"

(Sweden)

Not Verified | Lost my baggage and they did not retrieve it for a week. Also marked the "lost baggage report" as resolved before I had even arranged for a pick-up location and time. Contacted customer service about the issue, only to be told they could not help me with verifying the status of the report. The worst flying experience I've ever had.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOlbia to Arlanda via Hamburg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never fly with this airline again"

(Norway)

Trip Verified | Avoid this airline! Online checking was a fail. Their own system could not recognize the booking code they sent me in email. Paid 75euros extra in the airport to be able to check-in. I sent a complaint but no reply until today! (1 week). The gate was changed twice, 30 mins prior to the connecting flight and 1 hour delayed flight in Hamburg. Lost baggage and it came after 2 days. Worst flight experience ever. I will never fly with this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Oslo via Hamburg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Disorganized, misinformed, and sloppy"

(United States)

Trip Verified | Disorganized, misinformed, and sloppy: Eurowings messed up at every step. They did not get our frequent flier details from United (booking airline) or Lot (connecting airline). That led them to stick us in basic economy which led them to demand we check bags on the legs connecting to Eurowings. We could not even get boarding passes. When we went to get boarding passes in Hamburg, we made them add our flyer numbers. That led them to put us in premium economy -- but our bags had already been checked in. They insisted -- multiple times, including with a check by a manager -- that they had our bags and that the bags would be on the flight from Hamburg to Reykjavik. The flight was delayed almost 90 minutes. In the air, they offered food and beverages with zero clarification that it was for sale. (We then had to pay for the food. Many others were also surprised.) When we got to Reykjavik, our checked bags did not arrive. We completed a claim there, which creates a report at the mybag.aero website. We then sent bag descriptions, a list of contents, and screenshots for the AirTags in each checked bag showing their location (still in Hamburg). Eurowings never replied to any of our messages. I called Eurowings customer service (international to Germany), was transferred, and then waited two hours before having to hang up. We lost an entire day between buying replacement clothes and trying to contact Eurowings. Eurowings found the bags 7 days later but has yet to get our bags to us (10 days later). I am trying to fill out a claim form on the mybag.aero site. After completing one page, it now hangs whenever I try to continue filling out the form. Worse, it looks like they may only reimburse us for 30 EUR x 3 days. You cannot even get a pair of jeans in Reykjavik for 90 EUR -- much less 1 pair of jeans, underwear, t-shirts, a base layer or jacket, and socks for two adults and a toddler. And it's freaking ICELAND -- so you need to be ready for weather between 5C and 15C and possibly rain. I would not fly Eurowings unless you are sure you can carry on everything, that they have your status, and that you trust nothing they say.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteHamburg to Keflavik
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I also felt neglected and dismissed"

(Canada)

Trip Verified | This review is regarding my lost baggage and trying to track down the development in finding it via the customer service. I recently had an utterly frustrating customer service phone call that left me deeply disappointed and concerned. The agent's lack of accountability and irresponsibility in handling my issue was simply unacceptable. During the call, the agent provided me with a phone number to address my concern, but nobody answered the call. It was an endless loop of frustration as I was passed from one number to another, without any resolution in sight. Moreover, on another attempt, the agent asked me for a reference number to track my issue. However, when I provided this reference number to the designated department, they claimed that they couldn't find any file associated with it. This baffling lack of coordination and communication between the customer service team and other departments only added to my mounting concerns. As a customer, I expect efficient and effective support when I encounter an issue, but unfortunately, this experience fell far short of those expectations. Not only was my problem left unresolved, but I also felt neglected and dismissed during the entire process.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTehran to Calgary via Frankfurt
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"still did not receive my lost luggage"

(Namibia)

Trip Verified | I arrived 23 July without my luggage. It is already a week later and I still did not receive my lost luggage. No answers from the company. No response - only seen that the luggage was booked in at Zurich airport and booked through to Windhoek. Value and non-replaceable items of sentimental value were in my luggage. How do you replace items you bought on a once-in-a-lifetime holiday for your family? My chargers, clothes, etc. is not easy to replace. Never in my life again. It cost me a fortune to pay for the ticket from my hard-earn money. Disgusting to say the least.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Windhoek via Frankfurt
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not go with this company"

(Sweden)

Not Verified | Do not go with this company. Last minute delays, both there and home. When we get home and I pick up my checked-in luggage, the bag is broken (big hole in it and a lot of other minor damage). The contents of the bag are total chaos. Traveled probably 20 times with this bag and nothing has ever happened to it. No airline representative on site to contact regarding this. Instead, you have to fill in 2 incredibly time-consuming forms. Zero service. Total nonchalance. Extremely disappointed. Åk inte med detta bolag. I sista stund förseningar ( både dit och hemresa). När vi kommer hem och jag hämtar ut mitt inchekade bagage så är väskan sönder, ( stort hål i den samt en massa andra mindre skador). Innehållet i väskan är totalt kaos. Rest säkert 20 gånger med denna väska och det har aldrig hänt någonting med den.Ingen representant för flygbolaget på plats som man kan kontakta angående detta. Man får istället fylla i 2 st OTROLIGT tidskrävande formulär. Noll service. Total nonchalans. Oerhört besviken.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGöteborg to Palma Mallorca via Dusseldorf
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will not fly Eurowings again"

(United States)

Not Verified | The only good thing about this flight on Eurowings, is that the flight is direct from Frankfurt to Orlando. For the rest, I have nothing good to say (old aircraft, old seats, inexperienced staff, poor food & service). I cannot even enjoy the frequent flyer mileage program (I am losing 10000 miles). I will not fly Eurowings again.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Orlando
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"didn't get any news about my luggage"

(Czech Republic)

Trip Verified | Eurowings lost my luggage on the 2 of July. Now it is almost week and i didn't get any news about my luggage. All my holidays I spent without my medicine, clothes, swimming suits and clothes for my child. Now I have to go to the next destination and there is no possibilities to get my luggage there. Communication with Eurowings is very poor. I found that a lot of people have the same problems with this Airline. I am really very unsatisfied with this experience and please be aware before your trip with Eurowings.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePrague to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Thank you for your professionalism and care!"

(Ukraine)

Not Verified | I would like to express my deepest gratitude to a highly proficient flight attendants of Eurowings. I had a panic attack during the flight because 5 years ago I had had an awful plane accident. A flight attendant Pablo and a beautiful Norwegian stewardess literally helped me not to pass out. Thank you for your professionalism and care!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePalma de Mallorca to Basel
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Staff are extremely friendly and efficient"

(Germany)

Trip Verified | I booked a fight on Lufthansa Group’s low cost airline Eurowings as I wanted to see if there is a large difference to the main carrier of the group. The ticket price was substantially lower than for the same route (BER-CTA) which flew a week earlier. Staff are extremely friendly and efficient. The boarding process was orderly and efficient. I booked a seat with more legroom for a few Euros and was surprised how much of a difference this made. There was small bottle of water handed out for free. Food was not available for free but for a (rather high) price. BTW: Lounge access on Eurowings flights is only available for passengers with Lufthansa’s own status. MM Gold membership given out by partner airlines will not be accepted. Miles will also only be credited into LH Miles and More accounts.
AircraftA319/A320neo
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Catania via Dusseldorf
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes