✅ Trip Verified
| Munich to Mykonos. This is regarding lost luggage but the review is about the customer service and lack of urgency and communication from EuroWings. We never received our luggage during our honeymoon and were assured the wrong would be made right. It has been more than 3 months and countless emails and calls to customer service, with no response, no apology, no compassion. I can’t see how I could ever trust this airline again. My husband and I were on our honeymoon and spent a good percentage of every single day either emailing or calling EuroWings and United Airlines searching for any information on our baggage, or searching for undergarments, toiletries, medication, or clothing in each of our destinations just to keep us going each day, all without any estimation of how long we'd be without our belongings. These activities spanned our entire 16 day vacation and now we're home having to do more work in order to claim what we've lost and the money we've spent. (Claim has been sent separately by email. This is a review about the customer service quality we received.) Many times throughout our 16-day journey a various agent from EuroWings Baggage Competence center would ensure me we'd have our luggage soon "within one to two days perhaps", and still, this dragged on from the very beginning. You can imagine how lost and scared we might have felt, hopeful to see our bags within a day or two, only to be disappointed yet again that they were not even located for periods of time. It felt like no one was helping proactively. Every time I called, I'd have to relive and re-recite the details to the next agent. Many mistakes were made along the way, not necessarily by EW but by all parties involved. I hope we can all learn from this situation but my husband and I should never have been punished for others' mishaps. Our honeymoon should have been the happiest time of our lives but unfortunately we returned home emotional, tired, stressing over finances and feeling defeated. We lost so much time on our very special and expensive trip, and we'll never be able to get that time back. It's heartbreaking if I'm being honest. It just does not feel fair.