Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 455 reviews
3/10
3 star Skytrax Rating
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1/10

"3+ months later - still no refund"

(Australia)

Not Verified | Do not fly Eurowings! Changed our flight without notice to a different day. We cancelled the flight as no flights were offered by Eurowings on the day we needed to leave Santorini, and were “offered a full refund”. 3+ months later - still no refund. Countless phone calls and emails and still nothing - they continue to push to blame onto anything and everything. I will be leaving this review until the $1k+ is refunded (if ever).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSantorini to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"stoic, robotic crew members"

(United Kingdom)

Not Verified | “They wouldn't give my 83-year-old mother water to take her medication!" My 83 year old mother has been travelling to Greece every year for the past 35 years. This year, her travel agent booked her with a different airline Eurowings. She was received with indifference and stoic, robotic crew members. When she asked for some water to take her medication, they approached her with bottles costing three euro. It is unacceptable for any airline to not offer the basic essential beverage, water, which should be for free. Shame on them. I will never ever take this airline or recommend it to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCrete Chania to Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delay of more than an hour"

(Spain)

Trip Verified | A delay of more than an hour inside the plane waiting for takeoff. The reason for the delay is only communicated in German and English to the rest, no matter what. Un retraso de más de una hora dentro del propio avión esperando al despegue. Vergonzoso! El motivo del retraso solo lo comunican en alemán e inglés al resto ni caso
AircraftA321ceo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamburg to Malaga
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I will never book again with Eurowings"

(United Kingdom)

Trip Verified | Eurowings is the worst airline company. They asked me to pay for the check in as I didn’t do it online and I refused, and then went out off the line did the check in online. They lost our luggage and we have not heard back from them as no one is responding. It is uncertain if we will get our belongings back. I will never book again with Eurowings.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to London via Düsseldorf
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"were asked to pay for the hand luggage"

(United Kingdom)

Not Verified | We traveled from Rhodes and stopped at Dusseldorf and when we arrived we were asked to pay for the hand luggage. They didn’t mention anything about this charge when we booked it. This is unacceptable as they did not say anything when we were boarding at Rhodes airport.
AircraftEW9462
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRhodes to Heathrow via Dusseldorf
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"I had to wait so much"

(United Kingdom)

Trip Verified | My return flight was an hour late and when we were boarding I was at the boarding they told me I didn’t have the right to do boarding first with my 23 months old baby. He was sleeping in my arms and I have two bags on me and when I asked them to be board they told me they don’t have the policy to get people with infants first. I stayed for at least 20 minutes in group 2 as shown in my ticket, before I could get on the aeroplane. I was crying from being exhausted and tired when I get into the plane. A passenger offered to help me with one of my bags. This was the first time in all my flights with all different airlines that I had to wait so much.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamburg to London Heathrow
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"fly a cheaper, more reliable airline"

(Singapore)

Trip Verified | Another legendary Eurowings experience - a daughter company of an airline called Lufthansa. Horrible Terminal 2 in Lisbon. While Ryanair, Wizz, Vueling, have proper organized structured check in, Eurowings changed the check in lanes 2 times which ended up in no organisation for the check in resulting in waiting for 1.5 hours for check in. All people just checked in without queuing, like anarchy. Absolutely unprofessional and even Eurowings would say they are not responsible, but Eurowings and Lufthansa make the contracts, define the SOP and review the quality. So ask yourself Eurowings why it works for the other budget airlines. Flight to Hamburg was delayed at the end, also due to go through but would have also been delayed 30min without it. The flight and service was good, that's it. The staff was friendly onboard. Eurowings has a way to go. I am saying this for 8 years now and giving up hope. It just has no relevance being a Lufthansa Senator for Eurowings so you can also fly any other, cheaper, more reliable airline.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLisbon to Hamburg
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Completely frustrating"

(Greece)

Trip Verified | My flight from CGN to ATH was canceled half an hour before the flight for an unknown reason. The people on the front desk had a completely unprofessional manner. The rerouting options were ridiculously late. No refund after 20 days. You cannot find any information from the phone service and the online refund forms are not working at all. It is almost a scam. Completely frustrating. Avoid it as much as possible.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Athens via Cologne
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They have not done anything to compensate me"

(United States)

Not Verified | Absolutely horrible, do not fly with them. They lost my baggage flying from Porto to Berlin. I submitted a ticket online at 3pm and it is now 10pm and they have not even contacted me about my bag. They have not done anything to compensate me for lack of clothing and toiletries. I tried calling their “customer service” number and their employee was extremely unprofessional and hung up on me. Save yourself the aggravation and never fly with them. They lost most of the planes luggage as well.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePorto to Berlin
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don’t have phone for lost baggage"

(United States)

Not Verified | They lost my baggage 5 days ago yet there’s no respond. They ruined my whole trip. I’m extending my hotel everyday and night hoping they call me and tell me they’re going to bring my baggage. No wonder their flight is empty. Please please please DO NOT BOOK ANY FLIGHT WITH THEM. They don’t even have phone for lost baggage. That’s unbelievable
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMykonos to Berlin via Stuttgart
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no