Eurowings

Booked on Eurowings and flown on a brand new Airbus 220 of Air Baltic. An excellent seat pitch in a crisp and pleasantly illuminated cabin. But the aircraft and crew were carrying out the flight on behalf of Eurowings and the fact remains I paid Eurowings a premium price to fly low cost. Not complaining flying no frills (and so this flight was), but definitely it is unacceptable paying high fares for nothing. Unfortunately often Eurowings (owned by Lufthansa) is the only option flying in or into Düsseldorf, if one needs to fly directly without stopovers within Europe and therefore one has in most cases no alternatives.

Not Verified | Starting at the check-in desk they asked me for a VISA for a flight between EU member states and not required for my type of passport. Then they told me to go to ticket desk due to an "unknown issue". Ticket desk told me everything was okay and go back to check-in desk. There they told me I had not done my online check-in and had to pay 15 euros for each passenger. I showed them the digital boarding pass, proof of online check-in. They said that it had been undone and that therefore I had to check in with them and pay the 15 euros per passenger. I had to do it otherwise I would loose my flight. They were doing this to each and everyone trying to drop their luggage with them. Never flying with them again.

✅ Trip Verified | 10 months since Eurowings left me and my kids stranded in Spain and I’m still waiting for a 2000 euro refund!! This was the worst travel experience I have ever had. Our flight home was canceled without any information or help from Eurowings. I couldn’t get home until the day after and paid altogether 2000 euros for hotel, taxis, meals and a new flight. I sent Eurowings all the receipts and information needed as soon as I got back home in June 2022 (!). I still haven’t heard a word from them. I have sent numerous emails, filled out their forms and called. No one on the phone can help and those that can are conveniently not able to reach. Please, do not EVER fly with Eurowings! Don’t let the ticket price fool you.

✅ Trip Verified | The Eurowings Erbil, Iraq staff were clearly not trained and overwhelmed, incapable of managing in a reliable fashion, and collect payment for luggage. I literally showed them the email which confirms my payment for an extra bag but they still charged me extra 40 Euros without giving me a clear clarification & explanation. They even did not say sorry or thank you. I hope the management team will train their staff on how to improve their customer service skills in future. Worst staff attitude I have experienced in my life.

✅ Trip Verified | There was a delayed departure from Edinburgh airport to Cologne of 2h and 30 min which obviously led to lose my connecting flight to Thessaloniki. I sent an email to ask the compensation of the tickets since the arrival to my final destination was 12h after the original one, since I lost the connection flight and this led to stay in Cologne airport without receiving any refreshments from the airline, no accommodation to sleep, absolutely nothing. When I arrived to Thessaloniki, I sent an email to the company asking for compensation and they replied to my email 8 months later and they said that am not eligible for compensation of the tickets because the delay it was due to unforeseen circumstances which was outside of their control. I will advice anyone who is going to consider Eurowings for their flight to think twice not to mention three times, since the customer service is appalling (reply after 8 months from the initial claim is an absolute joke) and not accepting to refund for the significant delay when you are eligible for it, is an absolutely disgrace.

✅ Trip Verified | I paid to get extra luggage in cabin, they didn’t let me to bring it although it was in their parameters. I paid for fast lane, but there’s no fast lane. Hope they don’t ask me to change from the sit with extra leg space I also paid, like they are doing to other passengers. Don’t recommend at all.

✅ Trip Verified | I had specifically requested for an aisle seat. They guaranteed me during checkin that I am having an aisle seat but I was given a middle seat. The food served to me was bland. You need to pay for earphones to use the screens. Please do not waste your money on this airline. There are much better airlines out there.

Not Verified | The worst boarding experience ever. The personnel was unpleasant and totally mismanaged passport control and extra luggage payment. No information was distributed so most passengers had to queue several times, for boarding, passport control, and luggage payment. The staff was clearly not trained and overwhelmed, incapable of managing in a reliable fashion, collect payment for luggage. This led to a delay in the departures. No hello, no thank you, no sorry - worst staff attitude I have experienced.

✅ Trip Verified | My flight on September 2nd 2022 from Klagenfurt to Cologne was canceled after long waiting at the airport. The reason was technical issue. I spent the night in a hotel and caught a flight the next day. After coming back home I raised the request for compensation on September 9th 2022. After a few days I just got generic reply that they have a lot of requests and mine will be received as soon as possible. Since then I have been writing them many times, but no reply anymore. Just another observation about the extraordinary airline company Eurowings. We also had an emergency on the return flight from Cologne to Klagenfurt on September 5th 2022. There was technical issue with the airplane again. Just before take-off we needed to evacuate the airplane. After waiting at the terminal they found another airplane. There was just 2,5 hours delay.

✅ Trip Verified | An absolute disgrace. Filthy aircraft. Pillows covered in hair and makeup from previous passengers. Tray tables filthy. Windows filthy. Food was dreadful. Smash instead actually potatoes. Very small amounts. Bread was stale. In-flight entertainment is years old. Pay for headphones. Cabin crew were not fully trained, exits were blocked. Passengers not secured during landing or taxi. Pay to rent a blanket! I am 5ft 4 inches and I couldn't cross my legs because the space between rows is so small. Absolutely never again.