Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 337 reviews
3/10
3 star Skytrax Rating
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1/10

"facing ongoing delays"

(Germany)

Trip Verified | Berlin to Salzburg. It doesn’t get any better - being a frequent flyer, almost every week, facing ongoing delays, more and more cabin luggage restrictions, besides an extremely and overwhelmed ground crew. If you complain they give you a small info sheet and say in a sarcastic tone: "here you can complain- good luck with that" I can’t stand it any longer! Lufthansa becomes more and more board members and the service for the customer becomes worse and worse. The only positive thing I can say is that the flight crew is always very friendly and professional. I don’t know how easyJet is doing it (always on time so far, better service and price) - the Lufthansa Shareholders should consider a change in top management and a new start - otherwise RIP Eurowings/Lufthansa.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBerlin to Salzburg
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"we were upgraded without charge"

(Netherlands)

Trip Verified | Cheap option, even when booked shortly before travel. Both flights left on time. On the inbound flight we had to drop off our hand luggage since the plane was full, but in Dusseldorf it was on the belt before we arrived, so that was no trouble at all. To my suprise we were upgraded without charge to an extra legroom seat, which was nice. So it was the usual Eurowings-efficiency, that is: if there is not a strike. Just before our flight to Berlin there was a three day strike. Strikes occur on regular base, if not the cabin crew it might be ground crew or airport staff, so that might be a consideration not to book Eurowings.
AircraftA319 / A320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDusseldorf to Berlin Tegel
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Staff were welcoming and courteous"

(United Kingdom)

Trip Verified | London Heathrow to Sarajevo via Cologne with Eurowings. I was apprehensive about catching a connecting flight from Heathrow, but there were no problems. Check in was done with transfer tag and a smile at the start and the bags arrived fine both ways. All four flights were on time. Staff were welcoming and courteous throughout too. The seats on board were more comfortable than Ryanair, Wizz or Easyjet. The on board menu was acceptable although no hot food options are available, but on the positive side their cold drinks genuinely are served chilled too which is great. Price wise the flights were a bargain. Seat selection online can be chosen for free (from London at least) 72 hours before. Overall significantly better ‘low cost’ travelling than I’ve found elsewhere.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Sarajevo via Cologne
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"don't get all the hate"

(Spain)

Not Verified | Newark to Palma via Düsseldorf. I have flown Eurowings many times and I honestly don't get all the hate they get from others. It's a low-cost airline that gets you from A to B and charges you for almost everything as many other low costs do. It is not the cheapest option out there but it does give good flying hours. I've been delayed with them a few times but they always sent emails giving information even if the delay was 10minutes. On the flight from Newark to Düsseldorf, the flight was late out due to ATC capacity which is a normal issue. The service was standard, we had to pay for meals and drinks which we knew about since it is shown in your booking that they are not included. The seats were also pretty comfortable and the cabin crew were nice. On the short haul flight to Palma also the same. I have no complaints against them and I do think they are trying hard to be better but some passengers just like to rate them 1/10 because they didn't get a free drink or thet had to pay for seat reservation. Welcome to 2020 aviation guys.
AircraftA333 / A321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Palma via Düsseldorf
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"absolutely cannot complain about Eurowings"

(Germany)

Trip Verified | Dusseldorf to Munich. Priority boarding on this flight was quite a good choice, no problem with hand luggage. Very nice and helpful ground staff. I had the impression that the flight attendants were already a little tired, and not that motivated anymore at that time - but they did their job. No drinks/food included in my ticket (“basic tariff”). Flight was short and smooth, also landed a little ahead schedule which was great. I absolutely cannot complain about Eurowings, as in many other reviews here - I guess the problem sometimes is not the airline (any airline) but the passenger himself.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDusseldorf to Munich
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"not worth flying Eurowings"

(United States)

Trip Verified | Hamburg to London. Avoid this budget airline at all cost! This is our second time we flew it and both times we ran into great problems with them. The first time the flight was delayed by 8 hours and the ground crew did not provide any information or help at all, causing great stress for all passengers and mishandling the situation in many ways. The second time they did not want to check our luggage through to our end destination claiming they had no agreement with the second airline, United, through which the ticket was booked. Tat information is false, they have an agreement and in the end, after 40 minutes of hard work and phone calls on our end, they were able to check it through. They made absolutely no effort on their end to solve the situation. Their ground staff is very poorly trained and has a really bad attitude. You get what you pay for after all and avoid loosing valuable time and comfort. You might think you are saving money, but after adding all additional costs for luggage fees, seat fees, drinks, food, headphones and the stress of uninformed, poorly trained personal as well as maintenance issues and delays, it is clearly not worth flying Eurowings.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamburg to London
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they just want you to pay"

(Italy)

Trip Verified | Munich to Catania. They took my luggage because I had a little bag and they told me it couldn’t fit under my sit so I have to pay for that. On board surprise the sit are big enough for 3 pieces of my little bag. So they just want you to pay. The ground crew was rude.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Catania
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"A dreadful experience"

(Switzerland)

Trip Verified | Munich to Bangkok. The flight started off on the wrong foot. I asked the attendant for a blanket. Her answer "that costs 6 Euro". I looked for the earphones for the entertainment system. Everyone was offered earphones for 3.50 Euro. After about 1.5 hours the meal arrived, I found it disgusting. A limit of 2 non alcoholic drinks for an 11 hour flight. The stewardesses were polite, but disappeared after the food for the next 7 hours. A dreadful experience. I booked this flight via Swiss, normally a good company. If I had read the very fine print I would have seen that it was not a Swiss flight at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Bangkok
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Eurowings customer review

(United States)

Trip Verified | Munich to Bangkok. Eurowings is a terrible airline, seats very old, earplugs not for free, no hot breakfast on board, customer service zero. I had to ask a few times to get water but never got it. I asked for a blanket for my 4 year old, answer was use your coat. Instead of a hot meal in the morning I got a cheese sandwich. I dont believe I went through all this disgusting experience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Bangkok
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lost my luggage"

(United Kingdom)

Trip Verified | Agadir to London via Dusseldorf. Worst airline. They ran out of food and lost my luggage and have not found it. The service staff was one of the worst I have ever experienced and the flight was =delayed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAgadir to London via Dusseldorf
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no