Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 462 reviews
3/10
3 star Skytrax Rating
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3/10

"stopped upon boarding because I have 3 bags"

(United States)

Trip Verified | I was stopped upon boarding because I have 3 bags. Which was 1 hand carry, 1 small sling bag which only fits my cellphone, passport, and my wallet, and the last bag was a LV GM on the go. She said I still have to pay extra 50 euro because of my 3rd bag. Several other passengers that went on board has bigger 3 bags than I had but was not stopped. And also given the fact that we already paid extra for another check in bag which we didn’t even utilized. So we presented the papers the we already paid extra for extra luggage that we didn’t even use. Instead of acknowledging her mistake. The only response I got was “ I will let this go only this once.” The flight was already late and their personnel was still trying to rip off some money from me to pay for unnecessary extra 50Euro for my 3rd tiny bag!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Hamburg
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"charged 100 euro to check the same bags2

(United States)

Not Verified | We researched baggage fees before confirming our flight and checking in. Doing the math, it was better to check our large bag with a smaller bag nested inside and to carry on our two smaller bags. Paid on line. Off to the airport we went. Long queue. Likely because of issues like we encountered but we don't know. Great staff in Reykjavik. "Sir, you didn't check in on line, we need 15 euro each." Us "Yes, we did check in. Here's proof." GSiR: "Supervisor please." (Seems that yet, once again, there was an issue with this. Supervisor called and got a code). We boarded without issue. Arrived Dusseldorf for 5hour layover. Hung out at gate for at least 3 of those hours, bags in plain view. Boarding process sucked and we were the last of four people to board the plane. Staff said, "go see colleagues." Colleagues shook us down and charged 100 euro to check the same bags we had just flown with and had prepaid for with our non-existent pre-check. No negotiation. Just "Pay or don't fly.' Paid so we could go. Customer service complaint filled out. Three weeks later ... form email. Responded to that form email with the rest of the story. Received second form email. Called, said "give us some time." Called again, "back office is working on it. Can take 90 days." It has now been 126 days from original complaint. Not a peep. The people on the phone are amazing, it's just the company they work for has no interest in taking care of customers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRekjavik to Vienna via Dusseldorf
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"take no responsibility for my baggage"

(Spain)

Trip Verified | I flew from Malaga to Heathrow via Dusseldorf and the flights were OK. The problem came afterward. My luggage never arrived. After around 2 weeks I was reunited with one of my suitcases. The other one never arrived however I was contacted by another passenger who had been given my lost baggage in mistake for her lost baggage. The airline acknowledged to her they had made a mistake and arranged collection. In spite of repeated emails to the airline from me (it is the only way to contact them ) and advice to them of the whereabouts of my baggage I have had no acknowledgement whatsoever from them regarding their efforts to reunite me with my baggage. The claim form on their website does not work. I am left appalled by their lack of follow up service and given the impression that they take no responsibility for my baggage and that they hope I will just go away.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMalaga to Heathrow via Dusseldorf
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"a second class option"

(Canada)

Trip Verified | Very shortly, Air Canada is going to abandon the Calgary-Frankfurt route and leave it the the Lufthansa subsidiary Eurowings, which is going to offer daily service as opposed to the seasonal service in the past. Why AC is doing this is beyond me as from all accounts the aircraft on this route were always fully occupied. In any event, what we are left with is really a second class option and one can only hope that Lufthansa decides to fly this route with its mainline. Let's start with the positives. The flight left and arrived on time. The flight attendants were attentive and the food was acceptable. The IFE offered a good variety of movies, mostly American but also some German films. The seating configuration is either 1-2-1 or 2-2-2. I would suggest that one try to get the single seat at the window which offers plenty of room. The seats can be positioned to be entirely flat. A blanket and pillow were available. The departure time is less than ideal, around 13:00 which means a very early arrival in FRA, which is of some benefit in terms of connecting flights. There appeared to be a number of passengers who were going to connect on, presumably within the Lufthansa network which is extensive. Now for the negatives. The plane this airline is using is old and tired. The crew ran out of hot water and couldn't serve tea or coffee and I was in the business section. Similarly, water stopped running in the head. How is it possible that an aircraft runs out of water! Boarding was chaotic. A lot of economy passengers were let on the plane before the business class customers. It appears that they have an inexperienced staff handling this.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCalgary to Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline is a joke"

(United States)

Trip Verified | The worst airline I've ever flew. This was the 3rd and last time flying with this airline, every single time they messed up. 1st time, they left my bag behind and it took them 4 days to deliver it and I was on vacation so I had to buy new clothes, got compensated for like a 100€. 2nd time it was delayed. 3rd time delayed again, they made us get off the plane and wait, then re-board, and they had the audacity to ask money for water after waiting 3 hours. This airline is a joke!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDusseldorf to Budapest
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"All in all: good"

(Netherlands)

Trip Verified | Booked a few month in advance and paid 160 euro for two and a suitcase which was okay. We used the very convenient city check in at Wien Mitte Station, which allows you to drop off your suitcase in the morning and -like us- catch your flight in the evening. Only for Lufthansa Group airlines. Officially you have to travel on the rather expensive City Airport Train (CAT) to use the city check in, but know one checked this, so I guess you can catch the slower but much cheaper S7 to the airport too. Flight departed 50 mins late but arrived only 25 mins late in Düsseldorf. Efficient, uneventful flight with the usually limited leg space. Okay for the short flight though. Still the irritating habit of parking on the apron in Düsseldorf in stead of at the aerobridge which takes more time to deplane. All in all: good.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Düsseldorf
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I don't recommend this airline"

(Sweden)

Trip Verified | This is the worst airline and the worst customer service I have ever met! I had a flight from Stockholm to Faro and purchased 23 kg of luggage online. When I arrived at the airport, the staff at the check-in desk said he couldn't see my paid baggage in the system, I showed him the paid baggage on my ticket, but he didn't care and forced me to pay 438 SEK for the baggage again. I've been asking the company for a refund for 2 months, but it's useless, they don't seem to see my payment in the system again. Although I have sent all proofs, the receipt, ticket. I have called them many times, sent many emails, but judging by the reviews, it is common practice for this company to not refund customers and appropriate it for themselves. I don't recommend this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStockholm to Faro
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"3+ months later - still no refund"

(Australia)

Not Verified | Do not fly Eurowings! Changed our flight without notice to a different day. We cancelled the flight as no flights were offered by Eurowings on the day we needed to leave Santorini, and were “offered a full refund”. 3+ months later - still no refund. Countless phone calls and emails and still nothing - they continue to push to blame onto anything and everything. I will be leaving this review until the $1k+ is refunded (if ever).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSantorini to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"stoic, robotic crew members"

(United Kingdom)

Not Verified | “They wouldn't give my 83-year-old mother water to take her medication!" My 83 year old mother has been travelling to Greece every year for the past 35 years. This year, her travel agent booked her with a different airline Eurowings. She was received with indifference and stoic, robotic crew members. When she asked for some water to take her medication, they approached her with bottles costing three euro. It is unacceptable for any airline to not offer the basic essential beverage, water, which should be for free. Shame on them. I will never ever take this airline or recommend it to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCrete Chania to Frankfurt
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"delay of more than an hour"

(Spain)

Trip Verified | A delay of more than an hour inside the plane waiting for takeoff. The reason for the delay is only communicated in German and English to the rest, no matter what. Un retraso de más de una hora dentro del propio avión esperando al despegue. Vergonzoso! El motivo del retraso solo lo comunican en alemán e inglés al resto ni caso
AircraftA321ceo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHamburg to Malaga
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no