Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 464 reviews
3/10
3 star Skytrax Rating
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8/10

Eurowings customer review

(Germany)

Despite Eurowings getting a bad press since their takeover by Lufthansa this Canadair jet breakfast flight had more than enough service to permit me to skip lunch in Cologne later.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Eurowings customer review

Dreadful. I fly frequently between Bristol and Frankfurt where unfortunately there is no other choice of operator for this route. Lufthansa/Eurowings took over this route approximately 18 months ago and I have flown around 10 times. Every single one of flights has been blighted with a problem ranging from serious (emergency divert to Heathrow due to mechanical failure of the aircraft) to trivial but highly irritating (about 70% of my bookings from Frankfurt fail to appear on the e-Tix system). I would not recommend Eurowings to anyone and if an alternative carrier is available (and even if you have to pay a little extra) avoid the pain and fly with them instead.
no
4/10

Eurowings customer review

I flew from Frankfurt to Nurmburg during Winter break. My flight to Nurmberg on Eurowings was smooth and quick. There isn't much room on this plane but for a short flight (half an hour) it was fine. Returning to Frankfurt I flew in a snowstorm. I was a bit nervous but the flight was smooth too.
no
4/10

Eurowings customer review

BER to LCY BAE146 - great airline on time departure from Berlin and surprisingly quick flight to London. Aircraft was comfortable and clean and the cabin crew were polite and efficient. Overall a pleasant experience and we would fly Eurowings again.
no
3/10

Eurowings customer review

WAW-DUS-WAW. Both flights were delayed and operated on Canadiar CRJ-200. The machines seemed to be quite old ones. The staff were friendly and helpful but all of the were chewing gums while providing services or demonstrating safety procedures.
no
4/10

Eurowings customer review

DUS-TLS-DUS. Lufthansa Regional flight operated by Eurowings - overall very pleasant experience nice leather nice small aircradt (CRJ-200) with 50 seat not even half full. Free inflight service including cold + hot drinks (alcohol as well) sandwich and Mars chocolate bar. Crew was friendly except they only showed up once to serve drinks.
no
4/10

Eurowings customer review

DUS-HAM. Efficient boarding at Dusseldorf. Y Class about half full. FAs were upbeat and professional - seemed to enjoy their job. Each passenger was greeted on boarding. A drinks service was conducted soon after take off. BAE 146 would have been a little cramped if full and was showing its age. All announcements including that of the pilot were made in both English and German despite it being a domestic flight. Overall it was a very brief but enjoyable experience and very good value for the price I paid.
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4/10

Eurowings customer review

FRA-HAJ on a BAe 146. Comfortable and pleasant despite being full. This is the high standard that some other airlines should aspire to. Simple effective efficient and quietly professional.
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na

Eurowings customer review

FRA-NUE roundtrip in economy. Not exactly a horror story but not great either. Food & magazines were only offered to first class passengers which meant FA on outbound flight never walked past row 7. Too bad we were in row 8! No service offered whatsoever to people in economy. On the return flight we were forbidden from using the overhead bins or the lavoratory - or as the FA said "It's only 40 minutes- hold it!" Overall this FA seemed ready to retire- no facial expression very unfriendly. At least I had a window seat. BAe 146/Avro RJ85 aircraft dated but comfortable. No IFE whatsoever not even a magazine for economy class. Frankly Deutsche Bahn provides better service for the price and I would much rather ride the train rather than suffer through another Eurowings flight.
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na

Eurowings customer review

FRA-NUE roundtrip in economy. Not exactly a horror story but not great either. Food & magazines were only offered to first class passengers which meant FA on outbound flight never walked past row 7. Too bad we were in row 8! No service offered whatsoever to people in economy. On the return flight we were forbidden from using the overhead bins or the lavoratory - or as the FA said "It's only 40 minutes- hold it!" Overall this FA seemed ready to retire- no facial expression very unfriendly. At least I had a window seat. BAe 146/Avro RJ85 aircraft dated but comfortable. No IFE whatsoever not even a magazine for economy class. Frankly Deutsche Bahn provides better service for the price and I would much rather ride the train rather than suffer through another Eurowings flight.
no