Eurowings

✅ Trip Verified | Do not book with Eurowings. They are scammers. The whole business model is to pretend to offer a free flight change, but it's only the same day, and despite the norm practiced by nearly all airlines in Europe, they offer no cancellations.

Not Verified | We just were on a Eurowings flight from Hamburg to Zurich. It was delayed departing and then when we arrived, my husband and I were the last off the plane because we were trying to take everything plus our sleeping toddler off the plane. It had been super hard to carry him and all our stuff coming onto the plane so we decided to unfold our Yoyo stroller (which fits down the aisle) to help debark. The flight attendants were extremely rude. They were in a hurry because they said they were late for the next flight, so I understand that. However, what was completely unacceptable is when we said we were sorry and we are hurrying but please try to be a little understanding, it's hard with a toddler, the response was "well maybe you shouldn't have children then". In addition, when my husband was trying to get bags from the top down and the steward was trying to push through, he said excuse me, I need to get my bags, the steward threatened to call the police on us. Absolutely unbelievable.

✅ Trip Verified | About 5cm too little leg room. Incredibly cramped. Check in etc was smooth, and I have no baggage so cannot comment on this. But the cramped seating is ridiculous.

✅ Trip Verified | I was stopped upon boarding because I have 3 bags. Which was 1 hand carry, 1 small sling bag which only fits my cellphone, passport, and my wallet, and the last bag was a LV GM on the go. She said I still have to pay extra 50 euro because of my 3rd bag. Several other passengers that went on board has bigger 3 bags than I had but was not stopped. And also given the fact that we already paid extra for another check in bag which we didn’t even utilized. So we presented the papers the we already paid extra for extra luggage that we didn’t even use. Instead of acknowledging her mistake. The only response I got was “ I will let this go only this once.” The flight was already late and their personnel was still trying to rip off some money from me to pay for unnecessary extra 50Euro for my 3rd tiny bag!

Not Verified | We researched baggage fees before confirming our flight and checking in. Doing the math, it was better to check our large bag with a smaller bag nested inside and to carry on our two smaller bags. Paid on line. Off to the airport we went. Long queue. Likely because of issues like we encountered but we don't know. Great staff in Reykjavik. "Sir, you didn't check in on line, we need 15 euro each." Us "Yes, we did check in. Here's proof." GSiR: "Supervisor please." (Seems that yet, once again, there was an issue with this. Supervisor called and got a code). We boarded without issue. Arrived Dusseldorf for 5hour layover. Hung out at gate for at least 3 of those hours, bags in plain view. Boarding process sucked and we were the last of four people to board the plane. Staff said, "go see colleagues." Colleagues shook us down and charged 100 euro to check the same bags we had just flown with and had prepaid for with our non-existent pre-check. No negotiation. Just "Pay or don't fly.' Paid so we could go. Customer service complaint filled out. Three weeks later ... form email. Responded to that form email with the rest of the story. Received second form email. Called, said "give us some time." Called again, "back office is working on it. Can take 90 days." It has now been 126 days from original complaint. Not a peep. The people on the phone are amazing, it's just the company they work for has no interest in taking care of customers.

✅ Trip Verified | I flew from Malaga to Heathrow via Dusseldorf and the flights were OK. The problem came afterward. My luggage never arrived. After around 2 weeks I was reunited with one of my suitcases. The other one never arrived however I was contacted by another passenger who had been given my lost baggage in mistake for her lost baggage. The airline acknowledged to her they had made a mistake and arranged collection. In spite of repeated emails to the airline from me (it is the only way to contact them ) and advice to them of the whereabouts of my baggage I have had no acknowledgement whatsoever from them regarding their efforts to reunite me with my baggage. The claim form on their website does not work. I am left appalled by their lack of follow up service and given the impression that they take no responsibility for my baggage and that they hope I will just go away.

✅ Trip Verified | Very shortly, Air Canada is going to abandon the Calgary-Frankfurt route and leave it the the Lufthansa subsidiary Eurowings, which is going to offer daily service as opposed to the seasonal service in the past. Why AC is doing this is beyond me as from all accounts the aircraft on this route were always fully occupied. In any event, what we are left with is really a second class option and one can only hope that Lufthansa decides to fly this route with its mainline. Let's start with the positives. The flight left and arrived on time. The flight attendants were attentive and the food was acceptable. The IFE offered a good variety of movies, mostly American but also some German films. The seating configuration is either 1-2-1 or 2-2-2. I would suggest that one try to get the single seat at the window which offers plenty of room. The seats can be positioned to be entirely flat. A blanket and pillow were available. The departure time is less than ideal, around 13:00 which means a very early arrival in FRA, which is of some benefit in terms of connecting flights. There appeared to be a number of passengers who were going to connect on, presumably within the Lufthansa network which is extensive. Now for the negatives. The plane this airline is using is old and tired. The crew ran out of hot water and couldn't serve tea or coffee and I was in the business section. Similarly, water stopped running in the head. How is it possible that an aircraft runs out of water! Boarding was chaotic. A lot of economy passengers were let on the plane before the business class customers. It appears that they have an inexperienced staff handling this.

✅ Trip Verified | The worst airline I've ever flew. This was the 3rd and last time flying with this airline, every single time they messed up. 1st time, they left my bag behind and it took them 4 days to deliver it and I was on vacation so I had to buy new clothes, got compensated for like a 100€. 2nd time it was delayed. 3rd time delayed again, they made us get off the plane and wait, then re-board, and they had the audacity to ask money for water after waiting 3 hours. This airline is a joke!

✅ Trip Verified | Booked a few month in advance and paid 160 euro for two and a suitcase which was okay. We used the very convenient city check in at Wien Mitte Station, which allows you to drop off your suitcase in the morning and -like us- catch your flight in the evening. Only for Lufthansa Group airlines. Officially you have to travel on the rather expensive City Airport Train (CAT) to use the city check in, but know one checked this, so I guess you can catch the slower but much cheaper S7 to the airport too. Flight departed 50 mins late but arrived only 25 mins late in Düsseldorf. Efficient, uneventful flight with the usually limited leg space. Okay for the short flight though. Still the irritating habit of parking on the apron in Düsseldorf in stead of at the aerobridge which takes more time to deplane. All in all: good.

✅ Trip Verified | This is the worst airline and the worst customer service I have ever met! I had a flight from Stockholm to Faro and purchased 23 kg of luggage online. When I arrived at the airport, the staff at the check-in desk said he couldn't see my paid baggage in the system, I showed him the paid baggage on my ticket, but he didn't care and forced me to pay 438 SEK for the baggage again. I've been asking the company for a refund for 2 months, but it's useless, they don't seem to see my payment in the system again. Although I have sent all proofs, the receipt, ticket. I have called them many times, sent many emails, but judging by the reviews, it is common practice for this company to not refund customers and appropriate it for themselves. I don't recommend this airline.