Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 386 reviews
3/10
3 star Skytrax Rating
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1/10

"Terrible Customer Service"

(Canada)

Trip Verified | Terrible Customer Service, no one to talk to, no one answers any e-mail, No one takes any responsibility. Suitcase did not arrive at destination, already waiting a week for any update or need on the where about off the baggage. Completely ruined my trip to Germany. 30€ for each of the first 3 days? Many emails have been send to Eurowings customer service and several Managers without any response.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Cologne
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible, horrible airline"

(Albania)

Trip Verified | Horrible, horrible airline. My flight was delayed twice, and the airline was not helpful at all. Leaving customers stuck at a city, despite offering a refund, is still very irresponsible. I've had a very fixed schedule, and due to EW's fault, I have suffered a great deal with my work and personal life. I do not recommend flying with this airline unless you really have no other choice.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrussels to Pristina
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Cannot recommend the at all"

(Germany)

Trip Verified | The worst of the worst airlines: the flight had a delay of 2 hours and 50 minutes. No help from the ground staff was given in terms of telling the passengers what to do or offering some water or a meal. No reaction at all. During the flight the crew stayed at the galley “because of the turbulence we offer no meal service”. There were no turbulence. The crew must have been tired so they didn’t want to do any unnecessary additional work. Please try to avoid the when you can. Cannot recommend the at all.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNuremburg toHamburg
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The worst service and air company"

(Germany)

Trip Verified | Direct flight 19/06/2022 from Rome to Hamburg was canceled 7 hours before departure. No hotel, no food, no transfer offer / voucher of information from Eurowings. Call center don’t answer. No Eurowings staff at the FCO airport. You have to find out everything by yourself. Had to find a hotel for my own money. But what if you don’t have money for hotel? Or food? Got only email with alternative flight 20/06/2022 evening from FCO to FRA and from FRA to HAJ which is not my final destination at all. From Hannover HAJ I have to somehow get to Hamburg HAM 21/06/2022 at night by my own. No transfer offer or any information. And two missed work days. The worst service and air company I know. And compensation I can claim online is only 250eur? One hotel night and dinner in Rome costs more.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Hamburg
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"nearly missed the plane"

(Germany)

Not Verified | Again 1.5 hours on a normal inner German flight. Delay was brought to attention 15 min prior to expected departure. Lounge and screens did not notify about boarding ca. 10 passengers including me nearly missed the plane. When you think it can’t get worse you can rely EW finds a way!
AircraftA319
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDuesseldorf to Berlin
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my luggage was literally 3 cm more"

(Ukraine)

Trip Verified | I traveled with my small dog, and before the flight, I read all rules from animal travelers and tried to find information about bags for my dog. Nothing was mentioned. I arrived with a plastic box which is required in trains, and staff said it`s not appropriate then I left the box and suggest to put my dog in another soft bag, that they wanted, but they said to me that only way I could fly it`s to buy their soft bag for 60 EU. I bought it, and they charged for another 40 EU when my luggage was literally 3 cm more.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDusseldorf to Krakow
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight was either canceled or postponed"

(Germany)

Not Verified | In the last 2 years, almost every time I booked a flight with Eurowings, the flight was either canceled or postponed (and new times were completely useless). It is not worth booking a flight with this airline. Refunds were not always made! You are very unreliable. In den letzten 2 Jahren, fast immer wenn ich einen Flug mit Eurowings gebucht habe, der Flug wurde entweder abgesagt oder verschoben (und neue Zeiten waren komplett sinnlos). Es loht sich gar nicht einen Flug mit dieser Fluggeselschaft zu buchen. Gelderstattung wurde nicht immer gemacht! Sie sind sehr unzuverlässig.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Belgrade
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"refusing to offer any compensation"

(United Kingdom)

Trip Verified | Our flight was cancelled 9h before the departure. At the time of the cancelation no explanations were given nor an alternative flight offered. We were left helpless and the company is still failing to provide clear explanations regarding the reasons for the cancellation and refusing to offer any compensation. The service provided is poor and unacceptable.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Ibiza via Stuttgart
Date FlownApril 2022
Value For Money 12345
no
1/10

"they refuse to rebook or refund"

(Germany)

Trip Verified | Worst customer experience and service ever. No answers on the phone for hours. The customer service personnel are rude and refuse to help even if it’s there own fault. The systems always end up being down and then you have to call but they refuse to rebook or refund.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteBudapest to Hamburg
Date FlownJune 2022
Value For Money 12345
no
1/10

"back to regular pre-pandemic delays"

(Austria)

Trip Verified | Berlin to Salzburg. Eurowings are back to the regular pre-pandemic delays of at least an hour. As a frequent flyer depending on being able to travel via plane inside the EU almost every week, that's a big minus. Instead of apologizing to their customers, they aggressively start using the waiting time to check luggage and charge €50 if you don't have booked Group 1. That's hard to watch and shows the wrong leadership and customer service in the Eurowings/Lufthansa group. EasyJet is offering more connections now, and they have been constantly on time and much more transparent in the booking process. Therefore luckily, I don't need them anymore for all connections.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteBerlin to Salzburg
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no