Eurowings

Not Verified | They lost my baggage for 2+ full days and did not arrive on the day they said they would without sending a cancellation. When I spoke to the man in the luggage department he assured me I would be reimbursed for necessities. I asked for a dollar amount and he did not know, just assured me they would cover the costs. I asked for numbers of an office who would be able to give me amount and was given 3 different numbers that didn't end with a person and then the office was closed and I had to go get the stuff. I bought a cheap pair of pants that I really needed, a toothbrush, and a phone charger. They are only refunding me for 50% of the phone charger. That doesn't even make sense! How am I supposed to use 50% of a phone charger?! This is a dishonest company with terrible customer service.

✅ Trip Verified | Unfortunately again unreliable. Tracking the aircraft on FR24 it was obvious it accumulated delay after delay on the previous four flights. In my experience, Eurowings is unable or unwilling to manage such situations, e.g. by using spare aircraft so switch rotations. All of my last flights were the same. Pity! Eurowings isn’t cheap and unfortunately often the only the option, but planes and crews are usually fine.

✅ Trip Verified | As AC has given up this route, we again flew with this Lufthansa subsidiary from YYC to FRA and on to Venice. Boarding went smoothly as AC staff now handle this aspect for Eurowings, which they didn't do last year. The plane left and arrived on time which allowed us to make our connection with Lufthansa. Cabin crew were very helpful and fluent in both English and German. The seating in business class in 2-2-2 and the seats were very comfortable. As we chose the evening flight we were able to sleep for a number of hours. The seats recline into a fully flat position. Comfortable blankets and pillows were provided. The food was excellent with a choice of three entrees. A fairly good selection of movies was available. All in all, a much better experience than the one we had last year. Lufthansa must be having success with this route as there are now two flights daily from YYC to FRA. I find it curious that AC gave up this route.

✅ Trip Verified | My luggage wasn’t delivered to the destination and the customer service of Eurowings did absolutely nothing to solve my issue. They didn’t provide enough information about any questions I asked. Instead, they copied and pasted the same message again and again. When I called them, they directed me to an irrelevant phone number, when I called them again, they hanged up on me after making me wait for 10 minutes. The online portal where I can see the updates on my luggages’s location was closed after a week without any understandable explanation. Their compensation was just for three days while for three weeks, I had to spend my holiday without most of my necessities. After all, it was Split airport, not Eurowings who addressed my issue. I will never consider using Eurowings for my future travel.

Not Verified | Baggage was missing after arriving in Stockhom Arlanda from Dublin via Dusseldorf Airport. No contact number to phone with regard missing luggage and when you phone the main contact number for the airlines and ask any questions they just hang up. The only information given of the status of the baggage is an app that tells you they have no idea where or even what country the bag is in. How is this possible? First and last time.

✅ Trip Verified | Zurich to Dresden via their hub in Dusseldorf. Both flights on A320s. Checked in in ZRH without any hassle or feeling entering a low-cost carrier. Gate bridging in airports convenient and saved time. Flights were both precise on timing and arrival. Luggage inscribed, transferred, and delivered within 5 Minutes on final destination. Transit in Dusseldorf smooth. Payable catering service onboard rendered several interesting options from printed menu leaflets. The airline was better than most reviews indicate. I must render them credit, at least 6 (7?) out of 10. If I had access to their lounges in ZRH and DUS, the trip would have been perfected. Not cheap; but reliable, no faults, and could fly them again.

✅ Trip Verified | Eurowings is generically no joy to fly with. It’s a low cost airline with horrendous high prices. It belongs to Lufthansa, so one may enjoy some miles on the frequent flyer account and at the airport the benefit of a lounge when you book a higher fare. But onboard, regardless of frequent flyer status or fare, it’s all the same (if you fly economy). They offer sometimes also „business class“, where the only difference is you can choose from the buy-in-board menu part of the items for free. Whatever, things can get much worse if you fly with their wet-lease partner Avion Express Malta cramped seats! Unbearable little seat pitch, uninspired cabin crew, dirty cabin. This all for and on behalf of Eurowings. So next time, check with whom you are flying, when booking Eurowings.

✅ Trip Verified | Not on time, no service, and if they are delayed heavily you need to go to court to get the compensation you are eligible for. I try to avoid but in various routes they have a monopoly.

Not Verified |   Imagine a bag being abandoned for 6 days and being told I can fly back and get it. Day one bag left at MAN airport. Day two bag arrives in Dusseldorf connection airport. Day three and four and five and six still in Dusseldorf. "We have located your bag" message in their website for 5 days. Still no bag. Customer service says: you could fly to Dusseldorf and collect it. Plus other patronising advice. Bag contains everything essential for 4 weeks work at sea. I have had bags delayed before but other airlines handle it faster.

✅ Trip Verified | Travelled from Beirut to Berlin and had to pay 15€ for check-in just because it can only be done online! What kind of policy is that? Unbelievable! Never again!