Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 459 reviews
3/10
3 star Skytrax Rating
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2/10

"premium fare for zero service"

(Germany)

Trip Verified | Very early morning flight with this no frills airline of the Lufthansa Group. A wonderful reminder that no frills doesn’t necessarily mean low cost. Horrendous flight bought with a premium fare for zero service, little seat pitch and terribly uninspiring buy on board selection (which other real low cost airlines can do much better). Unfortunately, if you live on Germany and you fly from other airports than Frankfurt or Munich, it is impossible to avoid this. Flight attendants were friendly though.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCologne to Milan Malpensa
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"unpleasant and rude gate agent"

(Germany)

Trip Verified | Cologne gate agent: Absolutely the most unpleasant and rude gate agent we have ever experienced in our family’s years of travel and mine as a pilot. Clearly attempted to make others feel uncomfortable with very little, if any regard for customer support.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCologne to Rome
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bought a new ticket with Austrian"

(Canada)

Trip Verified |   I had a booking from Vienna to Berlin via Stuttgart. The flight out of Vienna got a 2-hour delay, making it miss my connecting flight. I called Eurowings Customer Service and they rerouted me via Dusseldorf. Once I received that ticket I noticed that the new arrival in Berlin would make me miss my onward journey, and the check-in for that flight was closed when I received the new ticket and no information about my luggage which was checked in on my original flight via Stuttgart. So I called back to the hotline. The answer from their staff was that I now have to buy a new ticket. I got angry and the handler hung up on me. I tried to call again and was hung up. I went to the gate for Dusseldorf, and that flight was closed, gone. I now bought a new ticket with Austrian. But my luggage is lost.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Berlin via Stuttgart
Date FlownNovember 2023
Value For Money 12345
no
3/10

"avoid this airline in the future"

(Norway)

Trip Verified | Two adults and a kid three years old were travelling. We got many mails from Eurowings and also got a reminder about internet check in. They have given us two seats in one row and a middle seat in another row. We thought we should wait with check in until we came to the airport. That costs us money. We had a stroller with us, that was free only for kids up to two years, costs us almost the same amount again. When we left there were plenty of empty seats. I do not like the way Eurowings do their business, and i will avoid this airline in the future. The flight went smoothly, half an hour delay due to deicing
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Hamburg
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not book with Eurowings"

(United States)

Trip Verified | Do not book with Eurowings. They are scammers. The whole business model is to pretend to offer a free flight change, but it's only the same day, and despite the norm practiced by nearly all airlines in Europe, they offer no cancellations.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Cologne
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight attendants were extremely rude"

(Switzerland)

Not Verified | We just were on a Eurowings flight from Hamburg to Zurich. It was delayed departing and then when we arrived, my husband and I were the last off the plane because we were trying to take everything plus our sleeping toddler off the plane. It had been super hard to carry him and all our stuff coming onto the plane so we decided to unfold our Yoyo stroller (which fits down the aisle) to help debark. The flight attendants were extremely rude. They were in a hurry because they said they were late for the next flight, so I understand that. However, what was completely unacceptable is when we said we were sorry and we are hurrying but please try to be a little understanding, it's hard with a toddler, the response was "well maybe you shouldn't have children then". In addition, when my husband was trying to get bags from the top down and the steward was trying to push through, he said excuse me, I need to get my bags, the steward threatened to call the police on us. Absolutely unbelievable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamburg to Zurich
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"cramped seating is ridiculous"

(Germany)

Trip Verified | About 5cm too little leg room. Incredibly cramped. Check in etc was smooth, and I have no baggage so cannot comment on this. But the cramped seating is ridiculous.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Rome Fiumicino
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"stopped upon boarding because I have 3 bags"

(United States)

Trip Verified | I was stopped upon boarding because I have 3 bags. Which was 1 hand carry, 1 small sling bag which only fits my cellphone, passport, and my wallet, and the last bag was a LV GM on the go. She said I still have to pay extra 50 euro because of my 3rd bag. Several other passengers that went on board has bigger 3 bags than I had but was not stopped. And also given the fact that we already paid extra for another check in bag which we didn’t even utilized. So we presented the papers the we already paid extra for extra luggage that we didn’t even use. Instead of acknowledging her mistake. The only response I got was “ I will let this go only this once.” The flight was already late and their personnel was still trying to rip off some money from me to pay for unnecessary extra 50Euro for my 3rd tiny bag!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Hamburg
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"charged 100 euro to check the same bags2

(United States)

Not Verified | We researched baggage fees before confirming our flight and checking in. Doing the math, it was better to check our large bag with a smaller bag nested inside and to carry on our two smaller bags. Paid on line. Off to the airport we went. Long queue. Likely because of issues like we encountered but we don't know. Great staff in Reykjavik. "Sir, you didn't check in on line, we need 15 euro each." Us "Yes, we did check in. Here's proof." GSiR: "Supervisor please." (Seems that yet, once again, there was an issue with this. Supervisor called and got a code). We boarded without issue. Arrived Dusseldorf for 5hour layover. Hung out at gate for at least 3 of those hours, bags in plain view. Boarding process sucked and we were the last of four people to board the plane. Staff said, "go see colleagues." Colleagues shook us down and charged 100 euro to check the same bags we had just flown with and had prepaid for with our non-existent pre-check. No negotiation. Just "Pay or don't fly.' Paid so we could go. Customer service complaint filled out. Three weeks later ... form email. Responded to that form email with the rest of the story. Received second form email. Called, said "give us some time." Called again, "back office is working on it. Can take 90 days." It has now been 126 days from original complaint. Not a peep. The people on the phone are amazing, it's just the company they work for has no interest in taking care of customers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRekjavik to Vienna via Dusseldorf
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"take no responsibility for my baggage"

(Spain)

Trip Verified | I flew from Malaga to Heathrow via Dusseldorf and the flights were OK. The problem came afterward. My luggage never arrived. After around 2 weeks I was reunited with one of my suitcases. The other one never arrived however I was contacted by another passenger who had been given my lost baggage in mistake for her lost baggage. The airline acknowledged to her they had made a mistake and arranged collection. In spite of repeated emails to the airline from me (it is the only way to contact them ) and advice to them of the whereabouts of my baggage I have had no acknowledgement whatsoever from them regarding their efforts to reunite me with my baggage. The claim form on their website does not work. I am left appalled by their lack of follow up service and given the impression that they take no responsibility for my baggage and that they hope I will just go away.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMalaga to Heathrow via Dusseldorf
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no