Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 462 reviews
3/10
3 star Skytrax Rating
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1/10

"had to pay 15€ for check-in"

(Germany)

Trip Verified | Travelled from Beirut to Berlin and had to pay 15€ for check-in just because it can only be done online! What kind of policy is that? Unbelievable! Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeirut to Berlin
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

“size of the food is simply microscopic”

(United States)

Trip Verified | Eurowings international flight on the route Frankfurt - Tampa. This is what passengers were given in a 10-hour flight. Beer, alcoholic beverages, even Chinese headphones for money. The size of the food is simply microscopic. At the second meal, snacks were distributed, but there was not enough tea and coffee for everyone. I have never met such a shameful voyage. I do not recommend using the services of this airline.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Tampa
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"fee of 150 Euros for our three bags"

(Sweden)

Not Verified | I bought 4 tickets (myself, my wife and our 2 kids) and 3 large cabin bags for this trip. While on the way to Berlin everything went smooth with a perfect service, I unfortunately have to say that the trip back home has been extremely unpleasant. When we arrive at the gate in Berlin, we have been told by the personnel at the gate that our bags where not registered in the system and that we had to pay a fee of 150 Euros for our three bags. We have tried to explain that we regularly bought the service for all bags, but the answer was that the problem was probably due to the fact that we bought the tickets through a third-party company and that the mistake must have been from their side. Then, I showed the booking details on the Eurowings app, where it was clearly shown that the bags were included and that our carry fully respected size and weight. Please note that this was the company’s app, not a third-party app (see also screenshot below). They did not even look at the screen and we just got the answer that they had no time for this; we just had to pay or they would have not board us! I personally find this episode extremely unfortunate and disrespectful, not only for the fact that we had to pay for a service that had already been bought, but especially for the way how me and my family have been treated. While I can understand that this kind of job is not always easy (and even that people might have a bad day), it is unacceptable that airport’s and company’s personnel are allowed to have such an attitude with customers
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGothenburg to Berlin
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"premium fare for zero service"

(Germany)

Trip Verified | Very early morning flight with this no frills airline of the Lufthansa Group. A wonderful reminder that no frills doesn’t necessarily mean low cost. Horrendous flight bought with a premium fare for zero service, little seat pitch and terribly uninspiring buy on board selection (which other real low cost airlines can do much better). Unfortunately, if you live on Germany and you fly from other airports than Frankfurt or Munich, it is impossible to avoid this. Flight attendants were friendly though.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCologne to Milan Malpensa
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"unpleasant and rude gate agent"

(Germany)

Trip Verified | Cologne gate agent: Absolutely the most unpleasant and rude gate agent we have ever experienced in our family’s years of travel and mine as a pilot. Clearly attempted to make others feel uncomfortable with very little, if any regard for customer support.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCologne to Rome
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bought a new ticket with Austrian"

(Canada)

Trip Verified |   I had a booking from Vienna to Berlin via Stuttgart. The flight out of Vienna got a 2-hour delay, making it miss my connecting flight. I called Eurowings Customer Service and they rerouted me via Dusseldorf. Once I received that ticket I noticed that the new arrival in Berlin would make me miss my onward journey, and the check-in for that flight was closed when I received the new ticket and no information about my luggage which was checked in on my original flight via Stuttgart. So I called back to the hotline. The answer from their staff was that I now have to buy a new ticket. I got angry and the handler hung up on me. I tried to call again and was hung up. I went to the gate for Dusseldorf, and that flight was closed, gone. I now bought a new ticket with Austrian. But my luggage is lost.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Berlin via Stuttgart
Date FlownNovember 2023
Value For Money 12345
no
3/10

"avoid this airline in the future"

(Norway)

Trip Verified | Two adults and a kid three years old were travelling. We got many mails from Eurowings and also got a reminder about internet check in. They have given us two seats in one row and a middle seat in another row. We thought we should wait with check in until we came to the airport. That costs us money. We had a stroller with us, that was free only for kids up to two years, costs us almost the same amount again. When we left there were plenty of empty seats. I do not like the way Eurowings do their business, and i will avoid this airline in the future. The flight went smoothly, half an hour delay due to deicing
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Hamburg
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not book with Eurowings"

(United States)

Trip Verified | Do not book with Eurowings. They are scammers. The whole business model is to pretend to offer a free flight change, but it's only the same day, and despite the norm practiced by nearly all airlines in Europe, they offer no cancellations.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Cologne
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight attendants were extremely rude"

(Switzerland)

Not Verified | We just were on a Eurowings flight from Hamburg to Zurich. It was delayed departing and then when we arrived, my husband and I were the last off the plane because we were trying to take everything plus our sleeping toddler off the plane. It had been super hard to carry him and all our stuff coming onto the plane so we decided to unfold our Yoyo stroller (which fits down the aisle) to help debark. The flight attendants were extremely rude. They were in a hurry because they said they were late for the next flight, so I understand that. However, what was completely unacceptable is when we said we were sorry and we are hurrying but please try to be a little understanding, it's hard with a toddler, the response was "well maybe you shouldn't have children then". In addition, when my husband was trying to get bags from the top down and the steward was trying to push through, he said excuse me, I need to get my bags, the steward threatened to call the police on us. Absolutely unbelievable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHamburg to Zurich
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"cramped seating is ridiculous"

(Germany)

Trip Verified | About 5cm too little leg room. Incredibly cramped. Check in etc was smooth, and I have no baggage so cannot comment on this. But the cramped seating is ridiculous.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStuttgart to Rome Fiumicino
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no