Eurowings

Not Verified | This airline is ruining my trip to Europe. On leg one, London to Berlin, we missed our connection in Cologne as we had to go through passport control and security, which took more than an hour. The airline informed us it was our fault, We were forced to pay for a hotel for the night, as well as the hotel room we could not use at our destination. Unfortunately, we had already booked Eurowings for a flight from Berlin to Rome. This time they lost the luggage, and filing a claim took an hour and a half They had no idea where the luggage was or when it would arrive. Customer service is non-existent.

Not Verified | Eurowings is a horrible, incompetent and callously uncaring airline. We flew them from Athens to Lisbon via Dusseldorf. They misdirected our (and lots of other passengers) luggage in Dusseldorf. This was inexcusable. They had plenty of time for the baggage transfer. The flight to Lisbon was actually delayed. When our luggage failed to arrive in Lisbon we were sent to an third party baggage tracking company that could not have cared less about out situation. Eurowings would not be bothered. They ruined our visit to Lisbon by not getting our luggage to us. Communication and support was non-existent. Our luggage finally showed up minutes before our flight home. We will never fly Eurowings again.

Not Verified | Nightmare airline, avoid at all costs. Our 1.5 hour trip turned into a 17 hour hellstorm. First, none of the check-in machines even acknowledged we had a trip with them. I wouldn't waste your time with those. We were notified our second connecting flight was cancelled while our first plane was taxiing, thus having no recourse. No reason was stated, but judging from the amount of people who were also in line for the hotel, it was clearly underbooked. When we got off the first plane, no gate attendants were there, and the ticketing desks were completely empty. When we asked the information desk, they said they had all gone home for the evening. The notification gave no further details, and despite the website saying otherwise, we were NOT automatically rebooked for a new flight. We were effectively stranded. We called support. She couldn't find our trip for a while, and kept asking us our names over and over again. Once finally found, she put us on hold for five minutes and then hung up. It wasn't a disconnect, because it thanked us for our call. We called again. The second agent refused to speak to my partner in German despite having an accent and the airline being based in Dusseldorf. Luckily, I can, and explained to her our situation. We were booked on a new flight in the morning via Frankfurt, so thus another two flights before we were home. We were informed there were no accommodations provided and that we had to book our own hotel. Further, when I asked for a discount on our ticket, they said we're not entitled to one. We get a hotel for the night and get up to go to our flights. After waiting 30 minutes in the queue for three agents to help what must have been 200 people (the queue nearly going out the airport doors), we get to the booth and find out that the rescheduled flights weren't even with Eurowings but with their parent company Lufthansa, and that they couldn't even check us in. We were directed to a Lufthansa desk that told us they couldn't do compensation, and gave us only our first boarding pass. We had to get our actual boarding passes at the gate for some reason. During our security check, both my partner and I were "selected" for a manual screening. We get to the gate, and after waiting 30 minutes for our first flight's gate desk queue, which was delayed, we find out that we're on standby - for both flights. We had seat reservations on the original booking, and paid more than a "cheap airline" in Europe usually costs to boot. Given that the flight was with Lufthansa and not Eurowings, they were able to find us seats, albeit them being on opposite ends of the plane. Our second flight was also on standby and we were originally told we had to wait, but I think the other gate agent saw us taking a breath to simultaneously demand that we speak to a supervisor, took the tickets out of the other's hand, and found us seats together for our final leg. She was also very nice to boot, something the Eurowings employees were anything but. We now have to fight with the company's terrible website and customer support to be compensated for our overnight stay. Stay away.

✅ Trip Verified | Short hop on this airline belonging to the Lufthansa Group. Basically not really worse than flying with many European Airlines who claim to be “Premium” letting you anyway pay for food, drinks, seats, luggage etc, so I won’t complain. Eurowings is a low cost airline. Crew was joyful and cabin presented well, even if the seat pitch at the back of the plane isn’t great. Pay for food is reasonably priced and the crew handled the process efficiently. Love Eurowings boarding concept: two groups. Priority with those having booked a fare including a larger cabin luggage and normal boarding for those with standard hand luggage.

✅ Trip Verified | Worst company ever. Never fly with them. They did overbooking on the flight and didn’t allow me to take the flight as I was not a business class member. Because of them I could not fly on that day and could not start my business meetings on time in Prague. I was rebooked on a flight the next day 26 May which is not a direct one. A real waste of time, waste of money, a lot of stress, and the worst customer services ever with no prior information about all this. They let us wait until after the flight had boarded without appropriate information. 1 hour after the supposed flight departure I was rebooked on the next day flight. Disastrous

Not Verified | My wife with our 15 months old son had a confirmed tickets. At the check in counter she was informed that "2 seats were broken" therefore she only could get stand by tickets. They could have be honest telling the plan was overbooked but no, they lied in our face. A mother with 15 months old child had to wait at the gate to see if should could get a flight. She did not get an option that she could fly another day, no she had to wait. She was able to get on the plane, all of the sudden there was not broken seats. When she wanted to claim her bags, she was not able to as the bags were not delivered to Porto. There was no apology. Until now we do not know were the bags are nor anyone at Eurowings is willing to assist.

✅ Trip Verified | Absolutely the worst customer service I have ever experienced. I had just arrived at the airport for my flight when my original flight changed. This wasn’t even a delay! Suddenly, I was now flying a completely different route, on a completely different airline, on a different day. So, to start off this poor experience they failed to inform their customers in a timely manner about these big changes. Next my new flight was booked for 5:30am the following morning. Eventually I was assisted at the Eurowings Discover desk and managed to get booked into a hotel about 10 minutes away from the hotel. The next morning, I had to make sure I was at the airport in time for my flight, meaning I had to wake up at 3am (bear in mind I only got to the hotel room at around 9 pm the night before). Leaving this early meant I missed my complimentary breakfast and I had to pay for my own transport back to the airport as the hotel’s shuttle service was not yet operational. After successfully flying with the new airline, Delta, I arrived at my first destination. After arriving at my connecting destination, I had an 11–hour layover where I had to try keep myself occupied (thanks to the Eurowings Discovers fantastic new flight itinerary they chose for me – sarcasm!). Once arriving at my final destination, I voiced my poor experience to Eurowings Discovers customer care. 1 month later I received a really promising response from them in which they apologized for their poor service delivery as well as offering me compensation to the amount of which they thought was sufficient. I must say I was very happy with the compensation offer they had proposed, and I accepted their apology. They asked me to send through my banking details so that they could transfer the money into my account. After responding to their email, I sent through the required information, only to get one last slap in the face from this joke of an airline. I receive an email saying, “We are sorry for previous email we must respectfully inform you that current European regulations are not applicable to the routing travelled.” This after initially receiving a contradictory email which said quite the opposite - “In accordance with applicable EU regulations, we would like to offer you compensation in the amount of…” I am not sure where to take this further because the responses I have received from their customer relations department have lacked proper explanations and are extremely contradictory. One thing for sure though, if this if how they are going to deal with this situation, I can confidently say that I will never recommend, nor will I ever fly with then again in my life.

✅ Trip Verified | This is most probably the worst airline I have ever traveled with. Unbelievable, I would not even fly with them again if they gave me 1.000,- euro with it. The only reason for me to leave a review is that I hope that I can at least convince one other traveler never to book with Eurowings. A summary of what happened: - we travel with our 2 kids (11 and 12) and our seats are completely spread across the plane. When checking in via the app you can change your seat to sit next to each other. They make you pay for this, so no seat upgrade, just to sit next to your eleven year old son. So we paid, no choice. But, when entering the plane they changed the seat of me and my wife. So they made us pay for something that should have just been a standard and then they take it away without apologizing and of course no refund. And of course our kids had to travel alone. The seats itself are way too small. I don’t mind seats with Ryanair or Transavia, but this is a completely different league. I am 1.89 Meters and it was impossible to get my knees in between my seat and the seat in front of me. For the return trip which leaves in 2 days, I just found out that we are again seated far away from each other, this time it is even impossible to pay for seats next to each other. So I called the service line. After waiting for over 15 minutes I was “helped” by lady who told me that see could not seat us together because other passengers already paid extra to sit together and she cannot change seats of passengers who have paid extra. When I told her that this is exactly what happens to us on the departing flight she just hang up. Not only for an airline but just in general I think that the lack of service and the rudeness in communication makes this the worst company I ever came across.

✅ Trip Verified | Worst airline ever. The flight from Frankfurt to Cancun, which was Eurowings - a subgroup of Lufthansa, was horrible. Firstly, the flight was delayed more than an hour. Secondly they gave us 1 meal over the whole 12 hours. 1 meal. Then a cookie just before the end. I was not even given a choice of meal. I was just given pasta with a pathetic amount of tomato sauce. They also made the cabin freezing. Me and the girl sat next to me were shivering. They don't give you blankets in economy, they charge you 8 euros for a blanket and obviously you have to buy it. The staff were so unhelpful and so rude. I asked to sit near to the exit during landing so that I could run off quickly and hopefully make the connection and no staff would help me. No one cared. They just said whatever I can't help. The whole vibe of the staff was uncaring, rude and abrupt. The movie selection was also abysmal.

✅ Trip Verified | Checked in on Eurowings‘ App but had to go at check in desk as I had some questions regarding lounge, priority lane etc. The person at the business class counter was not aware of anything, basically denied me lounge access (eventually indicating me the wrong lounge) and priority lane. At the end I could enjoy the priority lane and had no problems getting into the -right- lounge, by simply asking people working at the airport. Onboard incredibly nice flight attendant in the front of the cabin. She really made a difference. Business class with Eurowings isn’t really a business class, except lounge access and priority lanes/boarding (depending on the airport of departure): while flying, the perk is basically the seat next to yours is not occupied and you can choose from the onboard sales menu and get the items for free. Still, all is in a paper cup and packed, so don’t expect a nice presentation on china of what you eat, you just haven’t to pay for it (as long you paid your business class fare).