Eurowings

✅ Trip Verified | There was a delayed departure from Edinburgh airport to Cologne of 2h and 30 min which obviously led to lose my connecting flight to Thessaloniki. I sent an email to ask the compensation of the tickets since the arrival to my final destination was 12h after the original one, since I lost the connection flight and this led to stay in Cologne airport without receiving any refreshments from the airline, no accommodation to sleep, absolutely nothing. When I arrived to Thessaloniki, I sent an email to the company asking for compensation and they replied to my email 8 months later and they said that am not eligible for compensation of the tickets because the delay it was due to unforeseen circumstances which was outside of their control. I will advice anyone who is going to consider Eurowings for their flight to think twice not to mention three times, since the customer service is appalling (reply after 8 months from the initial claim is an absolute joke) and not accepting to refund for the significant delay when you are eligible for it, is an absolutely disgrace.

✅ Trip Verified | I paid to get extra luggage in cabin, they didn’t let me to bring it although it was in their parameters. I paid for fast lane, but there’s no fast lane. Hope they don’t ask me to change from the sit with extra leg space I also paid, like they are doing to other passengers. Don’t recommend at all.

✅ Trip Verified | I had specifically requested for an aisle seat. They guaranteed me during checkin that I am having an aisle seat but I was given a middle seat. The food served to me was bland. You need to pay for earphones to use the screens. Please do not waste your money on this airline. There are much better airlines out there.

Not Verified | The worst boarding experience ever. The personnel was unpleasant and totally mismanaged passport control and extra luggage payment. No information was distributed so most passengers had to queue several times, for boarding, passport control, and luggage payment. The staff was clearly not trained and overwhelmed, incapable of managing in a reliable fashion, collect payment for luggage. This led to a delay in the departures. No hello, no thank you, no sorry - worst staff attitude I have experienced.

✅ Trip Verified | My flight on September 2nd 2022 from Klagenfurt to Cologne was canceled after long waiting at the airport. The reason was technical issue. I spent the night in a hotel and caught a flight the next day. After coming back home I raised the request for compensation on September 9th 2022. After a few days I just got generic reply that they have a lot of requests and mine will be received as soon as possible. Since then I have been writing them many times, but no reply anymore. Just another observation about the extraordinary airline company Eurowings. We also had an emergency on the return flight from Cologne to Klagenfurt on September 5th 2022. There was technical issue with the airplane again. Just before take-off we needed to evacuate the airplane. After waiting at the terminal they found another airplane. There was just 2,5 hours delay.

✅ Trip Verified | An absolute disgrace. Filthy aircraft. Pillows covered in hair and makeup from previous passengers. Tray tables filthy. Windows filthy. Food was dreadful. Smash instead actually potatoes. Very small amounts. Bread was stale. In-flight entertainment is years old. Pay for headphones. Cabin crew were not fully trained, exits were blocked. Passengers not secured during landing or taxi. Pay to rent a blanket! I am 5ft 4 inches and I couldn't cross my legs because the space between rows is so small. Absolutely never again.

✅ Trip Verified | Hassle free experience with Eurowings. London to Hamburg and back. I paid for 'basic' but I had a bag that was slightly larger. I had no problems with taking it onboard. This is a complete no frill airline so there was no food, water, WIFI anything like that.

✅ Trip Verified | Horrible experience. Below standard professionalism of cabin crew starting by the cabin manager. Cramped seats. Although having the company paying 100 USD to prebook a first row seat when on the plane realized that was actually on the second row with very limited leg room. Unhealthy to travel in these conditions for over 10 hours. Service very poor. If your target is "low cost" good for you because you will not get anything for your money except potential health issues. Even if you are a Star Alliance Gold member and purchased your ticket with Lufthansa, No lounge access, no priority boarding, no miles accrued. My experience in a sentence "Too bad to be true"!

✅ Trip Verified | I am writing this letter to complain about the bad experience I received while travelling via one of Eurowings flights from Cancun to Frankfurt – Flight, number 4Y11. First, the meals were not fresh and were not tasty at all. A lot of the passengers expressed their disgust from them, which by the way went unnoticed by the flight attendants. Speaking of the flight attendants, they were not as friendly as one would expect, and they were extremely slow in fulfilling our requests. It took no less than 30 minutes for me to get a cup of water despite the fact that the attendant passed by my seat at least 10 times. Secondly, I paid a huge amount for my flight tickets, yet it had additional/extra chargers on literally everything; covers, headphones which is super bad, mine didn’t even work properly, our meals & beverages and mid-flight snacks. On top of everything we had no internet access. I urge them to launch a fully comprehensive review of the quality of services offered in their flights taking into considerations the points mentioned above. I am confident that they are not thrilled with receiving complaint letters from your passengers so do something about it. Until then, I regret to inform that I will look for other airline carriers in my next flights when available.

Not Verified | The worst flight experience. Because our flight from Berlin to Cologne was delayed 1 hour, our luggage got misplaced and has gone missing for our entire 4-day stay in London. We have been without 3 pieces of luggage during our stay here with no correspondence from Eurowings at all. There are no good phone numbers to confirm anything. do not fly with eurowings at all costs.