Eurowings

✅ Trip Verified | Stansted to Puerta Plata via Cologne. Worst airline in the world. Flight was late leaving from London, could have offloaded us but kept us on the flight knowing we would miss our connection in Cologne. Flew us to the wrong airport and then left us stranded to try and find our own transport 6 hours drive to our original destination of Puerta Plata. No onboard entertainment, staff in airports are just reps and not Eurowings staff and they could not have been more unhelpful. It was the most horrendous journey of my life and I would never wish flying with Eurowings on my worst enemy.

Not Verified | Vienna to Rome. At first I was notified that the flight was delayed. Then after dropping the luggage while searching for the gate, the flight was cancelled. Apparently the company independently rebooked my flight and had to wait there for 5 hours. In addition, nobody gave the passengers notice about the food & drink coupon that apparently we could use. While rebooking the flight and taking the new boarding pass, I emphasized several times to re-address the luggage, as I needed to have it with me today. We landed and there was no my luggage. (Other passengers were in the same condition too). The luggage was delivered after 3 days. The airline didn't respond to my emails, not speaking about the compensation. Don't recommend the airlines at all, 0 customer service!

✅ Trip Verified | Our flight arrival flight was cancelled and the departure flight was postponed (by over 3 days) from Munich to Faro and we followed the exact steps outlined by Eurowings to rebook our flight. It has now been well over two months that we are waiting for our compensation for the cancelled flights. Speaking to customer service (which charges for every single phone call) is no help at all, because no one there is actually able to provide concrete answers. Emailing the email address they provide with result in no response at all, and basically we have been hitting our head against the Eurowings wall for weeks now. It's simply impossible to receive any kind of answer from their customer service department.

✅ Trip Verified | Munich to Las Vegas. Summary: 10 hour flight delay. Compensation: a Refreshment coupon. No other options available. For some customers this type of consumer service might seem adequate or not be an issue at all. For me, I have learned my lesson and will pay up to +25% premium and choose another airline.

❌ Not Verified | London to Cancun via Dusseldorf. Outbound flight: The reclining mechanism on my seat for my 12 hour flight was faulty. At take off I was flung backwards. You could not lean back on the seat without it moving into its fully reclined position. The air hostesses did nothing and would not move me. Return flight: Two flight delays. Lost my luggage - still has not been found after 5 days. Worst airline I have flown with. Never again.

✅ Trip Verified | Milan to Hamburg. I fly Eurowings regular, it is a Lufthansa daugther company with the quality and service standards of a very low budget airline but a price far away from acceptable. Lounge access is not allowed if Basic tarriff is booked also for Gold card holders and even with heavy delay (even a single flight costs 200 EUR but very little competition in Germany after bankruptcy of Air Berlin). I have about 60-80% of my flights delayed. Some of my flights are operated by other airlines so dont expect to sit in a Eurowings plane.

✅ Trip Verified | Tunis to Stansted via Cologne Bonn. Just a generally very negative experience. The outbound flight was late. We were flying via France and so had to rush for the connecting flight. We needn't have bothered as that flight was delayed also. The problem was, we were running around trying to find the gate, but there was no-one there to tell us that the reason we could not access the gate was because the flight was delayed (which was not what the board said). The return flight was also delayed. We had a connecting flight in Germany and a bus was supplied to take us from the plane to the terminal. Whilst myself and a friend were carrying hand luggage and assisting two 5 year olds down the steps, the bus driver decided to close the doors and leave. In the cold and the rain with two 5 year olds and a connecting flight (which we were late for) we were told to wait and the bus would return. After waiting a while, we decided to walk at which time the staff started shouting at us and threatened to arrest us. Now scaring my children, I got very upset trying to explain that we had a connecting flight and needed to get to the terminal. The plane staff were very unhelpful as were the assisting staff. Again, needn't have been worried about the connecting flight as it was, you guessed it, late.

✅ Trip Verified | My flight from Cologne to Zurich was delayed 1 hour and I had to miss my connecting train from Zurich. Eurowings did not help at all with any reimbursement or apology and told me that they are not responsible for the delay as there was a strike! I will never fly with them again. I chose them because it was the cheapest option. Now I know they may seem cheap at first but they will cost you much more.

✅ Trip Verified | Budapest to Mauritius via Munich. I booked a return ticket from Budapest to Mauritius. Both of way needed transfer once. The way I went there and the first flight when I return were totally normal. you know in such long flight you could have some basic entertainment and food. This flight is the only one that you need to pay every single thing extra! For example, the earphone. I didn't start my movie at the beginning but I felt it's odd when the crew was selling this. They gave you access to a movie without earphones. Moreover, when cabin crew started to serve the food, they ignored me, I thought she may did not see me. So I asked one staff in the end, and she said the ticket I booked is just seat without service. I said how come I book a seat to spend 12h without food. She said I could buy it with cash, but Euro only. I just have dollar left but they did not accept it so I left with empty handed and during these 12h I have nothing to eat. What's more ironic, when I decided to start a movie to transfer my attention, I noticed even I have no right watch anything, they request me to pay again! I was extremely angry. I started to worry about my luggage if they transfer it or not. because in that situation I didn't book any service except a seat. I landed, all the info I received, there is single word mentioned that I don't have extra service. Last but not least, this young team's attitude and service is horrible. I strongly felt that they don't care the non-German speaking guest. Everytime when they come to me, they will tell me I need to pay to get what I need. The lady who distribute food, she just skipped me, I was trying to ask her, and she pretended as if I am a troublemaker or food beggar! Another lady who told me I didn't book food, she knew my situation and I couldn't purchase even I have money, until the end she never came back to me with anything solution? The worst flight ever.

✅ Trip Verified | Very nice and enjoyable flight with Eurowings from Düsseldorf to Faro. Flight departured 10 minutes late, however this is acceptable. Legroom was very good, I could strech my legs completely. Staff was very friendly and helpful. 10 minutes of free Wifi were offered, if you wanted to continue useing internet you had to pay a fee. Overall I had a great experience with Eurowings.