Eurowings

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 459 reviews
3/10
3 star Skytrax Rating
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10/10

"The service was perfect"

(Bulgaria)

Trip Verified | Munich to Rome. I have been rescheduled to the flight of Eurowing on 22rd March from Munich to Rome, as my LH flight on 21st Mar in the evening left Munich without us, due to delay. But our plane took off exactly on time, I discovered that the space between the rows was even little bit more vs regular LH planes I fly. The service was perfect, the cabin crew was very polite and attentive. So my message is that there are also many positive experiences with Eurowings and the low rating here can be in a way misleading.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMunich to Rome
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"appalling and ridiculous airline"

(Germany)

Trip Verified | London to Hamburg via Dusseldorf. Absolute appalling and ridiculous airline, I recommend to never use them wherever possible! I had a total of 4 flights booked with them on 1st May and only 1 made it on time. Worst was when in LHR told me that I will get grounded overnight in Duesseldorf on my trip home to HAM due to delays and there was actually an alternative direct flight LHR-HAM with available seats, but they could not be bothered to put me on that flight. So Eurowings rather flies an empty seat and grounds a passenger half-way due to delays than moving a finger for bringing a passenger where he booked to go. So I rebooked myself on the alternative LHR-HAM not to get stuck the way Eurowings had planned it for me. And than that 4th flight again got delayed by about 3 hours. Considering only 25% of my 4 Eurowings flights made it actually even remotely on time, I question their capability and competence
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon to Hamburg via Dusseldorf
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay for an extra legroom seat"

(Germany)

Trip Verified | Stuttgart to Hannover. Since a couple of months they changed their policy so that you now have to pay for an extra legroom seat where you can put your knees in a normal position. Instead they place now an advertisement in front of you.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStuttgart to Hannover
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I call that a rip off"

(Germany)

Trip Verified | Cologne to Hamburg. Booked SMART Ticket, which includes a tiny Snack box with 0,2l water and tiny cake as well as an other drink of your choice. But on both flights, they distributed only the snack box and offered no other drink. The crew told us, since the flight is fully booked, they would not offer that additional drink service, because there is not enough time with a crew of 3. I call that a rip off, if you pay for a drink, you should get it. It is not my problem it the crew is on minimum. That is the reason why I book SMART Tarif, because I want a coffee on an early morning flight. This is not the first time that this happened with this airline. They sure need some competition in the German market. If I can avoid Eurowings I will try, but out of Cologne they have a monopoly. Baggage took over 30 minutes, even there where not a lot of passengers at the belt,
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCologne to Hamburg
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"was a mediocre flight"

(Germany)

Trip Verified | Nice to Cologne. At the airport we checked in. The staff were friendly. Our flight had a delay for 20 minutes. It`s acceptable for a lowcoster. On board the purser welcomed us a bit annoyed. The seat was comfortable with enough legroom. At our cruising altitude I bought a baguette it smelled OK but it was fresh. We arrived with a delay for about 30 minutes at our destination. It was a mediocre flight with a unfriendly crew.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNice to Cologne
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"stood waiting for 4 hours"

(United States)

Trip Verified | The customer service for Eurowings is horrible. They canceled our flight from Düsseldorf to Zürich at 5 am and it took them until after 11.00 to let us know what was going on. We stood waiting for 4 hours for them to communicate to us. They told us that they could not do any bookings at the desk and had to "email" our request to Portugal for rebooking. This took 4+ hours and there was no communication. We asked them to call the main office, and they told us they did not have the phone number so they couldn't call if they wanted to.. There were 200+ very angry people by the time this was over. I have been flying for more than 20 years and I have not experienced anything this unprofessional in my whole career.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteDüsseldorf to Zürich
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight had been cancelled"

(United Kingdom)

Trip Verified | I booked a flight from Birmingham to Dusseldorf some months ago with a connection to Erkilet (5 hours layover) via kiwi.com. Lufthansa is my favourite airline for many reasons so was actually really pleased to be travelling with Eurowings and had no need to check reviews - or so I thought. Being a bit of a plane geek I had been keeping my eye on the flight for the last few weeks and noticed that it was very delayed and diverted twice over the last month which I thought was odd it was then I started checking reviews and was horrified therefore I had a inkling that my journey may go wrong. Flight from BHX departed at 7.45 and my taxi was coming at 5.15 I woke at 4.15 and saw a text message which had been sent at 1.20 that morning telling me the flight to DUS had been “changed” to depart at 12.05 This meant that the chances for getting my connection were slim. As if a departure time is simply changed that close to the time ? It clearly wasn’t a delay - they wouldn’t text you about that would they? Thankfully I had the option to not accept the changes with kiwi.com and get a refund (which I’m sure will not be easy) so that meant I could look at other options as I simply did not trust them not to just cancel it altogether. I then had to re book with THY at double the price but I couldn’t take a risk and guess what at 11.15 Eurowings text me again to say the flight had been cancelled. So glad I trusted my gut and rebooked otherwise would have been stranded at BHX. Absolutely shocking. They wrecked my travel plans and caused me so much hassle not to mention that what was a fairly cheap ticket booked ages ago turned into a very very expensive trip. I really wouldn’t advise anyone takes any chances booking with these jokers.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Dusseldorf
Date FlownMarch 2018
Ground Service 12345
Value For Money 12345
no
3/10

"a delay or cancellation"

(Germany)

Trip Verified | Cologne to Edinburgh. One of the worst, if not the worst, airline I have ever flown with. I fly a lot with Eurowings and every time without fail there is a delay or cancellation at the airport in Cologne. It is never announced on the board or from the staff either. There is always a problem with having too much hand luggage on the flight and, instead of sorting it earlier, the airline always leaves it to the last minute to arrange for baggage to be stored in the hold. Once on the plane there have only been a few occasions where staff have helped passengers store their hand luggage. The majority of the time they just stand back and let the passengers sort it, resulting in further delays. The service of this airline at the airport should be a lot better.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCologne to Edinburgh
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Staff nice and smiling"

(Poland)

Trip Verified | Short domestic route Cologne to Hamburg and return. My experience with Eurowings improved much, as previously (on flights DUS-WAW-DUS) I didn't enjoy it due to cramped space in Dash Q400 and poor service. But on this particular rotation it was way better. CGN-HAM on brand new A319 with nice interior and comfy seats. Cabin crew very nice, but the service itself was like a pure low-cost. However, the flight was very short (just 45 minutes) so could not complain much. Return hop operated by Adria Airways - delayed by 45 minutes. Interior nice, overhead screen with live flight tracking, cabin crew served tasty snacks and soft drinks free of charge. Staff nice and smiling. Overall, the option for travelling from Cologne to Hamburg was great, as flights were considerably cheaper than train rides.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCologne to Hamburg
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"never fly again with this company"

(Germany)

Trip Verified | I was flying from Düsseldorf to Geneva on the 03.03.2018 with Eurowings. I booked the flight with departure time at 7.05 and arrival time at 08.25. After 16 days Eurowings changed the departure time to 06.25 and also the duration of the flight as the arrival time remained the same (from 1 hour and 20 minutes to 1 hour and 50 minutes) without any explanation. When I got to the airport, after the check in the departure time was delayed by 30 minutes at 7.05 due to a freezing in the toilet area of the airplane. We finally got in the plane at 8 o'clock instead of 6 o'clock where we have waited for about one and a half hour for take off. When we finally arrived in Geneva at 11.15 we couldn't get off the plane because of some other plane taking our parking place as we were told by the captain. The doors opened at 11.45 so the overall delay was over 3 hours. During all these hours we were offered only 5 centimeters of sandwich and a water. I checked after 5 days online there was an online form for a reimboursement of 250 euros for the delay that was never sent by email so the company doesn't inform passengers on their legal rights and also after completing the form I have never received a confirmation email. The plane was an old airberlin plane, a bit dirty and old interior but with good leg room. Nevertheless the crew was smiling and really nice. I will never fly again with this company because the problem is not that it is a low cost airline, but the whole organisation and planning of the flights. Easyjet is also a low cost airline but I have never had an of the problems above.
AircraftDash DHC-8-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDüsseldorf to Geneva
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no