Eurowings

✅ Trip Verified | Berlin to Milan via Stuttgart. Worst flying experience. They cancelled the second leg of the flight with no reason while flying the first leg. No efforts to fly us to final destination on same day. They arranged accommodation in Stuttgart and rebooked us for the next day.

✅ Trip Verified | I booked a ticket from Valencia to Berlin with Dusseldorf as a connecting airport. The flight in Dusseldorf was cancelled and the company said due to weather conditions although all other airlines was operating in a normal way. Then they said there is no airplanes until the next day, we waited at the reception in order to know what to do, the employees was impolite and they act with us in a very bad way. They started giving people hotel rooms to sleep, and then after 1 hour they said the working hours was finished and they are going home keeping too many people don't do what to do, even they start screaming at us and when we replied to them they called the police.

✅ Trip Verified | London to Venice via Cologne. I had a stopover in Cologne and since I have Gold status with United, I was able to use the Lufthansa lounge. So far so good. I missed my connecting flight because the flight boarding status was never updated on the airport-wide flight information display system. I learned that it is the responsibility of a gate agent to update this system. To compound this mistake, my checked bag was not removed from the flight. Again, this is a mistake from a gate agent. I had to find last minute accommodation and buy a new ticket to my final destination. I filed a request to receive compensation using their website and the response I received is: "Unfortunately, we cannot offer you any payment because it was not our fault. The passenger is responsible for finding out the exact departure point of his or her aircraft."" Essentially, they are saying that one should not trust the information on the airport displays.

✅ Trip Verified | Itinerary was London to Berlin via Dusseldorf, and Berlin back to London via Cologne. Out of 4 flights with Eurowings, 3 flights were delayed, the worst of which was 53 minutes. OK, not exactly the end of the world, however when I asked for a cup of water onboard the worst delayed flight I was told a cup of water was going to cost me 3 euros! Absolutely unacceptable, especially if you are delayed, and not provided with water.

✅ Trip Verified | Düsseldorf to Bologna. The flight and service was overall a plesant journey. However the aircraft is a bit dated a not up to date. Service on board was good, staff was very friendly. The legroom was great, however the seats looked old and used. Price was quite high due to an event on this weekend.

✅ Trip Verified | Athens to Stuttgart with Eurowings. Delayed 2.55 minutes. Just 5 minutes before 3 hours because if the delay was 3 hours they had to pay me. So they did it on purpose. They knew it was going to be delayed and did everything they could to arrive 5 minutes before I could claim for refund. I lost 3 very important hours. I was going to Stuttgart for a bussines event.

✅ Trip Verified | Miami to London via Dusseldorf. They have the worst customer service. We were refused on the flight we booked online and had a full confirmation of. Eurowings decided to change our flights 3 months before without me receiving any notification. When we were at Dusseldorf the agent started to blame Lufthansa (website we originally booked from) and then offered us 15 euros for 2 of us to have lunch. They may change all your bookings and not communicate with you and not = give you anything back.

Not Verified | Boarding was on time and efficient. The staff was pretty welcoming. The thing which surprised me was that none of them spoke German and also just very basic and broken English. Some passengers had to translate for example the safety instructions to other, mostly elderly, passengers because the didn’t understood it. Also, when it came to the meal service, they seemed really overwhelmed with finding the passengers who bought a meal for that flight and serving it. The cabin was a bit dirty but it was not bad. Overall, the flight was normal with an on-time arrival in Palma.

✅ Trip Verified | I flew from Heathrow to Cancun via Dusseldorf. It wasn't fancy - I flew 'Smartclass' and this includes hold baggage and hot and cold meal on the Dusseldorf-Cancun stretch, and a cold snack on the London-Dusseldorf stretch. I'm not going to pretend it's luxury, but it wholly exceeded my expectations. The food was fairly standard, the flights were pretty much on time, and the airline staff were nice. I didn't pay the additional £10 for full access to the screen, but I used the map feature which was excellent. I did see quite a lot of people who were surprised they didn't get food or a beverage included in their fare. I felt this was quite clearly stated when I purchased my ticket - unless you were mindlessly clicking through, then you couldn't have missed it. It doesn't cost much to add on if it's something you're bothered about and, even with this addition, it was still the fasted and cheapest London-Cancun journey by quite a way. I would definitely use Eurowings again, particularly for short stretches around Europe. It's definitely not luxury flying, but it is cheap and efficient. If you don't want to pay extra for food, it's easy enough to pack your own lunch, and if you don't want to pay for the films, they have USB sockets to charge your phones/tablets if you want to watch a film. My main issue with the entire thing was the weird German rye bread (it was disgusting) but that's a pretty small gripe to be honest. Overall, the negatives don't outweigh the positive - I had a good four flights with Eurowings and I would use them again. It's a good airline - if you have enough common sense to read the website when you're booking.

Not Verified | Poor customer service. Stockholm to Cologne/Dusseldorf. Last flight in January, several airports were affected by a strike. My flights were canceled. Contacted the customer service for rebooking and wanted to get on a flight from Dusseldorf instead. But they told it was not possible, they could only give me a new flight the next day from Cologne as my flights were booked from the same airport. Calling them again, I persisted that I would need a flight back on the same day, and I knew there were seats left on a flight from Dusseldorf. After a while, they told me I was lucky and I was rebooked on that flight from Dusseldorf. Find it very poor, that this help was given me only at a second call. Just booked a flight for the family in May. Unfortunately, we made a mistake when booking. We wanted to postpone the flight for all the 5 of us for 1 day. And only 2 days after we booked everything online. Living in Sweden, we had to call the customer service in Germany. For 5 persons, we would have to pay 700 € just for the rebooking. That was a crazy price, so I asked them, if they could just cancel the old flight, so I would be able to book a new flight. But nope. Contacted the customer service via email and received the same answer. Not even trying to find a solution for us. Following their rules, they have a not mandatory grace period of 24 h. 2 days was not in the frame, not even if we actually were willing to book a new and even more expensive flight. Sent them another complaint, which has not been answered since 1 week. I really do expect more of a good customer service. Will definitely check other airlines before using Eurowings next time.