Eurowings

Not Verified | Berlin to Brussels. My family and I had a connecting flight from Berlin to Stuttgart, Germany. Our original flight got delayed an hour so we had to be moved us to an earlier flight to make our connecting one. Once we got to Brussels we couldn’t find our bags, we went to customer service and Eurowings had left a note saying “you’re luggage is still in Berlin. Sorry for the trouble”. At this point we were very mad because our medicine and toiletries were in our luggage. The next day we had to buy new clothes. They said they would send it to our Airbnb in Paris for when we get there but our train didn’t get in until 9 so it was arranged that they would wait til 9:30. As my mom was on the phone with them saying that we weren’t gonna be there til 9:30 the guy yelled at her and said “You were supposed to be here at 9. Get here or I’m leaving!” After that they got disconnected, and when my mom tried to call back they wouldn’t answer her calls. So obviously we ran to the Airbnb to get here at around 9:15-9:20 to see that he had left. They haven’t given any info to when they will supposedly bring our luggage to us, but we’re furious because we aren’t being compensated even though we have to buy new things again tomorrow. Would never recommend Eurowings!

✅ Trip Verified | Birmingham to Düsseldorf. Smooth airline. Took off on time and landed on time. No real issues of note, I would recommend flying them on short haul with Eurowings. Cabin crew fine and friendly.

✅ Trip Verified | Ft Myers to Vienna via Dusseldorf. Eurowings have terrible customer service, the lady I was on the phone with was rude and hung up on me. I was flying from Fort Myers to Vienna there was no meal or baggage included, they said I have to purchase the meal, so I was surprised. I paid $852 for the ticket through Expedia and nothing was included but bottle of water, no baggage no meal. I searched the rules and pages they sent me but I did not notice there is no meal included, I saw about the baggage that I have to pay for it.

✅ Trip Verified | Munich to Mauritius. I am a Canadian who was traveling from Toronto (YYZ) to Mauritius. I had a connecting flight from Air Canada to Eurowings in Munich, Germany (MUC). My 8 hour flight with Air Canada (Toronto to Munich) consisted of drinks, wine, snacks and 1 meal. Also a pillow and blanket were provided and tv, games etc. On my 11 hour flight from Munich to Mauritius the flight consisted nothing but a half a piece of bread with cheese and one "juice box" with only water inside. Everything else you had to pay extra. 8 Euros for a drink! Not to mention no blanket or pillow, no tv options. Everything you were required to pay extra. How can you put someone on a flight for so long and give them no food or drink whatsoever? Everything about Eurowings screams cheap including their uniforms and their bad service. This tells me they do not care about the comfort of their customers. I definitely do not recommend choosing to fly with Eurowings.

✅ Trip Verified | Stuttgart to Sarajevo. I had a flight scheduled March 19th at 17:05. P.M. Came to the airport in order to check-in where staff told me that flight time has changed: departure is moved 2 hours in advance so I missed the flight. I haven't received any kind of information about this change: nor email nor SMS. Personnel at the airport told me that they cannot do anything about it, that I should call Eurowing's support. I called and that call was an unpleasant experience as well: I was trying to check if Eurowings can do anything about my problem, but the guy on the other side of a line keep jumping in the middle of my sentence repeating that I cannot prove that Eurowings didn't send an email and that they cannot do anything about my problem. I asked if there is any way that I pay the new ticket and fill some form in order to complain and receive some kind of cost "recovery" but the guy just continue to repeat that Eurowings can't do anything for me. I had about 50 flights in the last several years and this is the worst experience ever! I can't believe that company move the flight and don't inform the customer about it. This was my first experience with Eurowings and will definitely be the last!

✅ Trip Verified | Nürnberg to Berlin. A very short but pleasant flight. The check-in at Nuremberg airport was fast and pleasant. The boarding was well organized and efficient. The flight started on time and arrived in Berlin 20 minutes earlier than planned. A very friendly and helpful cabin crew. I had heard a lot of negative about Eurowings before this flight and was therefore somewhat skeptical. But all the concerns I had were unfounded. For the Eurowings is a low-cost airline has made a very good job on this flight.

✅ Trip Verified | Vienna to Rome. Booked Smart Class. Luggage Allowance is great. Snack served tasted horrible. Seats in a land bus is better. Cabin crew not friendly but not bad either. Gates not displayed in the airport screen until 5 minutes prior to closing.

✅ Trip Verified | My mom had to travel from Düsseldorf to New York I booked her round trip, After the booking I found out that with this company the luggage is extra. I get it its ur policy so I called in Germany to add luggage to her flight, Not third party i went on the website of Eurowings to get their contacts, now you people don't have office number or assistants in the USA so i had to call all the way in Germany to get information and add something to my flight, on the official website it said 0.60 euro sent per call. I Called and they ask me for extra money for the service they are providing which is to help me add luggage to my flight, again not a third party company it was their official contact form their official website so they ask me for 20euro for that, I told them no its okay will do it my self online. When the day of the flight came my mom was asked if she is want to order something from the menu she said yes and then they ask her to pay it now she didn't had cash so she gave them only card she had master card and they didn't accepted it because they work only with visa card. Based on my mother and mine experience I cant really say this about Eurowings never again.

✅ Trip Verified | Vienna to Barcelona. Seated in 12F, an Emergency door seat over the wing. The flight left on time, and arrived 10 minutes early. The cabin crew were pleasant. The coffee was 2.50 €. When budget airlines work, they are fine. At least for short distance. I notice Eurowings get some poor reviews, I assume all reviews are valid, and how an airline performs in a difficult situation says a good deal. But based on my first flight with them, I will use them again.

✅ Trip Verified | Cologne to Zurich. Rude and unsupportive crew. Just smiles and say good morning, do not help the customers. I will never book Eurowings flight again. Unprofessional crew.