Etihad Airways

✅ Trip Verified | Etihad continue to fly the old 777 ancient and uncomfortable aircraft. You'll get an A380 with a proper screen seats and meal on a 7 hour flight from London and then have to endure one of the worst seats with no screens attached and worst food you can find for 5 hours. Don't do it, try any of the other carriers first.

✅ Trip Verified |   I booked with Etihad so i could experience Etihad. Instead on my flight to Jakarta i got a service on par with a low cost airline. To begin with at online checkin you try selling me a business class product that you knew you could not provide. You also try to sell me an empty seat/row that you also knew you could not provide. I was only able to partially do online check in. The checkin agent could not move me to a window seat, even though when i boarded there was one available two rows behind. When i arrived to Abu Dhabi had to use the transfer service desk. The person who printed off my boarding passed lied to me telling i had a window seat. The boarding process at Abu Dhabi, no speaker system, and no zoning system. Once onboard i found my seat, in the middle of the aircraft in front of the toilets, it was extremely warm and uncomfortable. The row either side of the toilets are known to be the worst seats on any airline, due to the queues and the noise from the flush. I asked to change seats but apparently they’re was a 100% load factor on the flight. Was provided an extremely small snack as the first meal. On both flights the trolley for the drinks only came pass twice These been no explanation in the change of equipment and I’m really disappointed.

✅ Trip Verified | I just traveled from Singapore to Abu Dhabi on an Etihad B787, row 15. I was excited to fly Etihad as online and through their marketing it looked like a great airline but my experience was far from it, and the sad thing is the staff didn't care. First we took off 75m late. We boarded on time and only 30mins after take off time did the pilot say we had a problem that was fixed and we would be leaving soon, we taxied towards the runway and the pilot stopped the plane and said the fault re appeared so we were stopping. We stopped for 20 or so mins then started moving back the same direction we came from with no further announcement by the pilot until another 25 mins later after a very slow taxi to the most remote runway in Singapore he announced to the cabin crew to prepare for takeoff. The pilot didn't make the normal post take off announcement and we only heard from the flight crew when we were landing so the care and attention about their passengers was poor with no info what was happening. On board the plane felt like it was falling apart, tray tables were dirty, all the pockets containing things like the safety on board card were all falling apart (see photo), the seats wouldnt recline properly the crew didn't care. We were with our baby and were not offered a basinett even though we were in a basinett seat and the staff refused to help us collect rubbish from the floor to throw away when they came around to collect rubbish and we were trying to deal with 2 children. They said quite rudely to give them the rubbish and then just walked off leaving it there because they didn't want to reach down to collect it. I gave feedback to one staff member who just looked at me blankly. We had to deplane via stairs and a bus, Etihad deplaned all business class first leaving us stood outside in the heat with a baby waiting for a bus as they wouldn't put us on a half empty business class bus. Overall a really poor and disappointing experience, certainly not customer first.

✅ Trip Verified | Our luggage was damaged during the flight from Singapore to Vienna. One suitcase had a rubber band covering the zip torn and the second suitcase had a support foot broken off. At the airport in Vienna, there were no Etihad counters where this could be reported. You can only make an online report. We reported the incident and sent a photo of the damage. Etihad replied that the damage was only minor and that they would not cover the costs (repair or new purchase). This means that we have to pay for the repair ourselves, which is simply an impertinence. Regarding the flight itself, it has to be said that the seating comfort in economy class is miserable. I have never felt so cramped on any other flight. The airport in Abu Dhabi is the next point of criticism. The flight was operated with a Boeing 787-9 and was handled at a gate where there were seats for a maximum of 100 people. The remaining 200 people had to stand until boarding started. The transfer to the aircraft was done by bus, which led to a lengthy check-in process. We will never book flights with Etihad again.

✅ Trip Verified | Worst experience with Etihad today. I got multiple emails saying that I upgraded to Business Class. In fact, I was at HYD airport they informed me that my ticket was upgraded to Business Class, after seconds they waited for 2 hours and they said its canceled again. What a stupid company these guys are running. What the hell they are doing until the last minute. I was prepared from home that I upgraded to Business Class and what a disappointment. I ended up paying more for my luggage and ended up sitting in Economy class.

Not Verified | I actually thought they were pretty good. Friendly crew on both flights and they didn't get irritated with me when I got onto the second flight and immediately asked for water before they'd even boarded the plane. Nice staff. Unfortunately one of my bags didn't arrive and I was told it didn't leave London so that's probably the fault of Heathrow baggage handlers. It's supposed to arrive at my hotel today, fingers crossed!

✅ Trip Verified | Worst service. Flight time is 2pm midday, but no A/C either in passenger bus or in flight. All passengers are sitting in hot conditions. Worse than budget airlines!

✅ Trip Verified | I have now been fighting with Etihad for a refund on my return ticket from Athens to Melbourne on 15/08/22 for more than one year. Despite the ticket being fully refundable and receiving email correspondence from the airline that the refund will be deposited within my account within 7 to 45 days, this has not happened. I have made countless phone calls which last more than one hour due to staff incompetence, placed on hold endlessly and many promises that the refund will be made verbally and in writing via email and on your chat support site, and this still has not occurred. I will never fly with Etihad again. Customer Service is an absolute disgrace and eventually customers like me just give up because it becomes not worth the fight.

✅ Trip Verified | I recently had the pleasure of flying with Etihad Airways and must say it was an exceptional experience from start to finish. One of the key reason for this was the outstanding service provided. From the moment I boarded the plane, I was greeted with a warm smile and made me feel instantly at ease. Throughout the flight, their professionalism and dedication to passenger comfort were truly remarkable. Their friendly and courteous demeanor created a positive atmosphere on board, making the journey exceptionally enjoyable. I am grateful for their outstanding efforts.

Not Verified | Flight EY16 on 12 Sep. Tickets were not cheap, £1500 Manchester to Doha for 2 people in the heat season. Seats were narrow with no legroom to give a reasonable comfort. We were hoping to get at least a nice service with a smile. Forget that. Flight attendants were murdy, some were not even looking straight at passengers, some during disembarkment looked like they were involved in solving a psychological problem of their own. The only bright star was a Moroccan female flight attendant Khadija, who was smiling on board. (I hope the airline will not punish her for that.) On my flight back to Manchester via Abu Dhabi (from Doha) we missed the first leg of the trip due to my wife’s illness and the Dubai Etihad headquarters offered to reschedule for £824 (an hour long flight!) while at the same the available ticket on skyscanner.net went for £86. Our hotel manager had to shout at them in a rude manner to make them realise they were so wrong and unprofessional in their attitude and eventually offer a free rebooking for a later flight. So, in conclusion, where am I with my dealings with Etihad? I feel badly serviced for a price and successful in escaping a rip-off in an emergency situation.