Etihad Airways

✅ Trip Verified | Beirut to Abu Dhabi in Economy. 3½ hours of mediocrity. The seat is pretty thin, and comes without any kind of screen for personal entertainment. You can watch movies via the onboard streaming system but the seat does not feature any kind of support for your smartphone. I ordered a low-calorie meal which was ok, but too much plastic is being used (starting from the cutlery). Some crew members looked annoyed by passenger requests. Plane was a 7 year-old A321 which was clean and in great condition. Out of the Gulf carriers and Turkish Airlines, Etihad provides the worst product in Economy class on a narrow body plane.

Not Verified | Etihad just overbooks flights, 9 people could not board! My flight was over booked by 9people, even if we had a Ticket 3months ago bought. We didn't get a seat and had to watch the plane leaving without us.

✅ Trip Verified | I was supposed to fly from ORD to Abu Dhabi (22nd Oct) and Abu Dhabi to KTM (24th Oct). 4 days before the flight, they canceled my connecting flight from Abu Dhabi to KTM. They offered me a 23rd Oct flight ticket but I had to reach Ktm by 24th Oct so I asked them to prepone flight instead of postponing. Though it was totally their fault to cancel the flight at the last hour, they asked me to pay 487 dollar extra for my rescheduled flight. After spending 1 and half hour pleasing them, they deducted 200 dollar and offered me reschedule by paying 287 extra. It is very inconvenient to cancel a flight at the last hour and make customers pay extra for the flight. It was their responsibility to offer a convenient reschedule flight option to customers free of charge when they are canceling a flight. Very disappointed.

✅ Trip Verified | 1. Very small portion of food served during the flight. 2. Long queue at check-in counter. I waited for 1.5 hours despite of not over crowded. 3. Partnership with several airlines and credit cards are discontinued. 4. Poor customer service to solve the missing mileage due to the termination of partnership airlines

✅ Trip Verified | Most disappointing experience. My flight has been changed 4 times, made me stay in Abu Dhabi without any prior notice. Manager on the counter didn’t care about my issue. I don’t recommend to fly with Etihad.

✅ Trip Verified | I have a reservation from Detroit (US) to Hyderabad (IND) via JFK and AUH. I have checked in all my luggage at DTW for Jet Blue from DTW to JFK and I wasn’t told there would be a charge or I will not be allowed to carry both carry on and back pack with Laptop. At JFK I had to wait for the Etihad counters to open for more than an hour, once the counter is open they asked us to move to a line and had us wait for 40 mins to start/open the counters. I had to wait just to collect the boarding pass because I couldn’t get them from online. When I reached the counter they charged me 60$ as I am carrying a backpack for my laptops. They just said they changed the policy from July which is ridiculous. The overall experience before boarding the flight is simply horrible. Never book through Etihad especially when having a internal transfer with in USA.

Not Verified | We flew Etihad to Rome Fiumicino and back via Abu Dhabi ,it was good but not great. When we got the airport check in was smooth however we had booked a bulkhead seats for all flights for my dads 50th but since they changed the plane from a 787-9 to a 777-300 meaning that we couldn't access the bulkheads seats and the Etihad staff were rude and refused to give a refund and we had to pay more for fees. The plane was older than expected, Inflight entertainment screens were tricky and average quality and it was showing its age. food on both flights were bland and repetitive meat rice and veggies but they offered drinks consistently, The layover in Abu Dhabi was terrible and lines were long the second leg from Abu Dhabi to Rome the 787 was better and easier to sleep in. Overall Etihad is affordable but not glamourous.

✅ Trip Verified | Poor service from most staff, bad and salty foods, damaged my hard case bag. Will not choose this airline given a choice and won't recommend. My outbound flight in September got a damaged table too

✅ Trip Verified | Amazing and professional Cabin Crew, the aircraft was clean, new and seat very confortable. Cabin senior on this flight was walking at all time and checking on passenger, she did ask me fourth times if everything was okay., Thank you Etihad airways

✅ Trip Verified | The leg from Melbourne to Abu Dhabi and Abu Dhabi to Melbourne was the worst flight of my life, both ways. I've flown the route from Melbourne to Vienna many times with Emirates, Qatar, Qantas, this was hands down the worst experience by far. Not only was the plane for this 13 hour flight 20+ years old, the seats were unbelievably uncomfortable, the bathrooms were filthy, on the first flight the toilet flushing button was smashed and covered in filth. The food was awful. On returning home, I looked to see if I could book a premium economy seat to alleviate the discomfort. The website told me the seats I selected were unavailable, but charged me 222.00 $ each time I clicked a seat. I was charged multiple times for seats that were unavailable. I immediately called Etihad and asked them to refund me. I was told I wasn't charged and my bank would release the funds in 24 hours. On the flight in question I was given one of the worst seats, in the very back of the plane in a seat that didn't recline. 5 days later, the money still isn't back in my account. I call again and say I'm going to dispute with my bank, they ask for 24 more hours to reverse the charge. It's been three days, a total of over a week. They're still keeping my money.