Etihad Airways

✅ Trip Verified | My flight from JFK to Abu Dhabi on, August 4th 2023 was outstanding, flying first time in business class with this airline, was a great experience. But coming back on September 4th from Abu Dhabi to JFK, was a bizarre experience, it felt that 13 hours journey like never ending, as everything with this airline in business class was completely upside down, even to ask a drink was a crime, food was worst and upon checking with the crew, found out it was a new menu. Please do not spend your hard earned money on this Airline, as they don’t have any consistency.

✅ Trip Verified | Etihad staff member lost my husbands passport at check in. We handed our passports to the Etihad staff member at the check in desk. She checked in our luggage and gave us boarding passes. When she gave us our passports one passport was missing. We immediately told her this and called the manager and airport police. We told them to check the airport cameras so we could find out where the passport had been misplaced. They refused to help us and did not allow my husband to fly. I had to fly back home alone and he had to stay in transit and go through unbelievable measures to apply for a temporary passport. After this they found his passport but have not offered to pay for damages or even apologise for being so irresponsible and unprofessional with such an important document. Worst airline I have ever used.

✅ Trip Verified | If you think seat downgrading does not exist? It does exist with Etihad flights. Not only were our seats downgraded from Economy space to Economy, while obviously paying for economy space, we then received the only broken entertainment seats of the plane for a 14h flight. Etihad staff just passed us on from checkin staff to gate staff to transit staff without one person being interested in our matter. Pleasure now dealing with the phone customer service for a refund. If you can avoid flying with Etihad do it, otherwise brace yourself for being downgraded while paying the higher price.

✅ Trip Verified | The worst service and horrific baggage handling practices! This was a round trip. It started well on the way to our holiday with a relatively good service. It all changed on the flight home to Melbourne. Our flight was delayed. We were forced to wait at an enclosed gate location without water nearby, after they forced us to throw out our water over 100 ml. By the time we boarded, we were dehydrated with a headache. The aircraft staff was busy and dismissive. Shortly after locating my seat, I discovered that it was wet smelling like urine. It took my fellow passenger going directly to one of the staff for them to actually address my wet seat and replace it. The troubles didn't stop there, as the crew seemed to neglect air conditioning and we flew for 13 hours in an approximately 30-35 degree Celsius cabin. The food was questionable. The cabin crew was mainly dismissive during the flight and I simply needed to go in person to the galley to get some water. The worst part was receiving my newly purchased suitcase (Samsonite) damaged. I approached the Etihad arrivals desk for help and was assured that they will cover the costs of repair or replacement. Pictures of the damages were taken and a damage report was issued. I went to repair my suitcase, and lodged a claim to get reimbursed. The baggage damage team till this day refuses to take any responsibility for the damages their airline personnel caused to my new suitcase, deeming the damages as "minor". Any request to clarify how a $110 repair is considered minor was met with "the case is closed, we are sorry you are not happy with this outcome". This is the airline I will definitely avoid at all cost!

Not Verified | They take your money and do not offer the service you have paid for. We booked extra space seats and neighbour free seats, they were happy to take our money. They gave the neighbour free seat to another person and we have paperwork to prove this, when we got on the plane, the economy space seats were economy. This happened on both legs, the cabin managers, said it happens daily and Etihad do not care. We have tried contacting them and even sent a recorded delivery, which they signed for. It was only when we did a charge back through the bank that they disputed things. How, I have no idea, we have pictures of the seats being incorrect, we have invoices, e:mails, paperwork galore and till they deny doing anything wrong. The airline has no morals, they do not care about reviews, complaints or anything, they do not care how much they ruin your holiday, but trust me I tell everyone who I know wants to travel with them, and working in the travel industry, this is a lot of people never to fly with them.

✅ Trip Verified | Decided to try Etihad again after several years as they were offering a great business class deal to South Africa. A380 service to Abu Dhabi was rather disappointing given all the hype and advertising, seating in the upper deck is claustrophobic and cramped. The on board lounge falls significantly short of the Emirates product, it is dark, gloomy and rather depressing. The standard of the catering has really dropped too, even the champagne is almost undrinkable. Amenity kit is a waste of time too, the fancy leather pouch was the most useful thing about it. On board service was indifferent and quite rushed. Despite the attractive pricing I doubt that Etihad will see me again any time soon.

✅ Trip Verified | I traveled from Heathrow to Chennai in India. The outbound trip was reasonably comfortable. The only fault I could find was the choice of food ran out by the time the food got to me on the second leg. The return was a nightmare from hell. For some unknown reason the airlines booked me with sister airline Air Arabia. The flight was late by 3 hours. I missed my connecting flight at Abu Dhabi. The put me in a sleeping lounge the size of a prison cell with bunk bed. I had to walk twice to the transit desk who was very rude to ask them to send a email to the sleeping lounge to get accommodation. No washroom was provided and one had to find it in the airport. Food voucher was provided. There was no choice and it was unpalatable I ended up buying my own and most travelling with me did the same.

✅ Trip Verified | The worst airline on earth. They lost my luggage and were not able to forward it to me within 2 weeks of time. Worst customer service ever. No one cares and no one is trying to help you. Very hard to reach or to get a respond. Now, I finally got my suitcase after my holiday is over and Etihad refuses to pay compensation for the stuff I had to buy on my holiday location. Avoid this airline, if possible.

Not Verified | I have lost my open tickets for roughly 3000 EUR as I faced issue in the rebooking process. Neither the app or the customer service is at the expected level to assist you properly before and after. I had similar situation with a lowfare company called Cebu Pacific and process was smooth and easy. Customer team responded within 24 hours and resolve my issue Fare from Etihad is 2 to 3 times higher but service is not. Very disappointed and will avoid Etihad in the future.

Not Verified | Very bad experience. Was under the impression that this was a premium airline. But this was worse than a budget airline. No screens or entertainment systems Horrible horrible food Shortage of food. Most people didn't get what they wanted. No direct exit to the terminal even for their flagship airport in Abu Dhabi. Dont care attitude of staff.