Etihad Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1766 reviews
4/10
4 star Skytrax Rating
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2/10

"almost like a low cost airline"

(Portugal)

Trip Verified | This airline is almost like a low cost airline. Business class it has a normal service, almost like economy class. Terrible staff in all the four flights I made with them. Check in ok, but in the business class terminal in Abu Dhabi, service was normal, no smiles or good night. Nothing. If I request anything to eat, the answer was: ´am sorry, we don´t have this or that". The crew weren´t nice at all. It seems they were doing a favor to attend your requests. In one of the flights, in a 777, the plane was very old and it was always very hot in the cabin. Meals were average, with no good taste. Overall, I was regret choosing this airline.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteManila to Abu Dhabi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“Poor service by the airline staff”

(Qatar)

Not Verified | It's my first time journey with this Airline with lots of expectations. But the first journey itself ended with poor dream. Frequent change of Boarding gates after issuance of the boarding pass. This happened to me during my outward and onward journeys. This might be funny for the airline but the common passengers especially elders and women struggled a lot due to the last minute change of boarding gates. No announcement or communication about the change of flight timings. Poor communication by ground staff at Abu Dhabi airport. When enquired about the time change the airline staff gave a vague response stating check through the digital display board. No announcement by the airline even after many of the Passengers coming and complaining about the change in gate and time issues. Poor service by the airline staff. Blankets not provided by the airline. When enquired by one of the passenger, staff responded in unmannerly way stating that it will be hot after takeoff. Further staff responded that all the available blankets were already issued. Eventhough extra blankets are available in the cabin storage area.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChennai to Doha via Abu Dhabi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“no service-mind, no empathy”

(Thailand)

Trip Verified | This is the worst flight of my life. I got a 24hr delay on both flights of round trip. Return trip from Milan to Bangkok was 22:15, 14 Apr but have email from airline that flight delay to be 01:45 and change again to be 03:30. Ground staff at MPX gave dinner coupon but some shops were already closed, we just got sandwich and water. We cannot transfer flight to BKK (10:25 EY404) as arriving time was delayed. Then when we arrived at AUH, ground staff gave lunch coupon, only at food court then back to wait for visa to be going out to hotel as our transfer flight had been changed to tomorrow. I feel so bad about the service from ground staff, there are no apologies, no one says sorry for this happening, staff do not try to help, do not give any helpful answers. They are just saying the same robotic sentences. Some passengers asked ground staff how long they have to wait for visas but ground staff answers with “you got visa application via airline or embassy?" this is not nice. The ground staff had no service-mind, no empathy. We are waiting over 7 hours at transfer area as same as the flight on 05Apr EY409 and EY85 (transfer to Rome) we had same awful situation with this bad service airline.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan to Bangkok via Abu Dhabi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

“Terrible Airline!”

(Thailand)

Trip Verified | Terrible Airline! Bad problem solving! Bad service mind of staff. I had my flight canceled just a couple of hours before departure time and the way your airline tried to solve the problem was very slow and terrible. We had to wait 24 hours for the next flight. Staff had no service mind to help customers and the way they talked to customers was like we did not pay any money. I know that the airline don’t care, staff dared us to complain via the website. If anyone wants to use this airline think really hard.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Rome via Abu Dhabi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"awful airline, awful service"

(Switzerland)

Trip Verified | Awful trip, awful airline, awful service. 5 hours delay communicated in 3 different emails few hours before departure. No assistance at Milan Mxp. They gave complementary drinks for the wrong bar/cafe, the one they gave was already closed. Food awful. I had to wait 1h 15m for my coach connection to Dubai, no communication, no time table, no customer service at all. Awful. Never again with Etihad.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMilan to Abu Dhabi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"I will never fly with Etihad again"

(United Kingdom)

Not Verified | I always have veg meal in flight. Osaka to Abu Dhabi was mixed sautéed green vegs with mushroom Chinese style with no rice or noodle. The salads were big chunks, butter was margarine in packets written in Japanese. The bread rolls were chewy. Abu Dhabi to London- chickpea and cauliflower, 2 tablespoon amount with small triangle shaped chapati. What on earth was that? Even the air hostess was embarassed. The other thing is why are we served food first and not drinks first? I have never seen this before. And you have to wait around 30 mins to get drinks served after the dinner. The coffee is rubbish, watery. Entertainment videos are all same in all the flights. Not many Korean dramas or music, a very bad selections. The cabin crew, some cares and some just don't communicate well. So my conclusion is I will never fly with Etihad again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to London via Abu Dhabi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"I would not consider Etihad"

(United Kingdom)

Not Verified | First time on Etihad from London to Osaka via Abu Dhabi and back from Seoul to London on Business Class. I had heard a lot of good things about Etihad and decided to give it a try based on the good fare. My verdict is unless the price is significantly lower than other Asian carriers, I would not consider Etihad. Booking process online was very easy and they provided many flight combinations which was a big plus. The chatbox, however, wasn’t very helpful. I tried to enquire about the arrival lounge at Abu Dhabi airport and kept getting inconsistent messages due to lack of product knowledge. Airport service in London and Abu Dhabi was great. Business class departure and arrival experience in the new Terminal A in Abu Dhabi exceeded my expectations and it was very smooth. Lounge in London Heathrow was dated but service was friendly, and F&B selection was also great. Lounge in Abu Dhabi was brand new and it’s massive. My only criticism is the layout of the lounge – you need to walk for minutes to get a glass of wine in the bar. Services in the lounge and at the gates were all friendly and professional. Once onboard, the seat was comfortable with decent amount of storage. The new table ware and duvet by Armani was of good quality. I am not a big fan of the earphone provided and the choices on the IFE are lacking. What let me down is the in flight experience. I fly long haul business class few times a year and Etihad had the worst service. Crew were not engaging and didn’t seem to be happy to do their job. Unlike any other airlines, they gave you a glass of wine and did not refill throughout the journey. They didn’t proactively ask if you need any service and there was a lack of enthusiasm. To be honest I think the economy class in Asian airlines offer much better service.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Osaka via Abu Dhabi
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a poor choice for travel"

(Bahrain)

Trip Verified | After from Bahrain to Barcelona on 25 December 2023, my suitcase (an American Tourister 28" worth about $250) was damaged by Etihad's handling team. Upon arrival, there was no Etihad help desk at Barcelona airport. The airport staff helped us file a damage report since Etihad wasn't there to assist. Normally, airlines provide a replacement right away, but we had to buy a new suitcase ourselves for €264 the next day, as shops were closed for Christmas. We sent all the paperwork to Etihad, asking for a refund. Three months later, they only offered $50 or a $75 travel voucher. They ignored our situation and showed no concern for the inconvenience caused. Etihad's customer service is terribly disappointing, making it a poor choice for travel.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBahrain to Barcelona via Abu Dhabi
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"definitely not my airline of choice"

(Japan)

Trip Verified | Much better value for money when compared to competitors. The herringbone seat on their new A350 was fantastic (great privacy with screen door, comfortable lie flat bed, ergonomic storage options). Food was fine - nothing to write home about though. I was surprised that they policed what I could order after my first meal. They have an “all day menu” that one can theoretically order from throughout the flight (so no set meal times). They didn’t let me have anything else after I had a sandwich mid flight claiming they didn’t have enough to go around - this on a 12 hour flight! Entertainment options were pretty lacking too (just three episodes each of five US sitcoms for TV shows + a modest movie selection), and wifi was slow. Toilets did not seem to get cleaned very much. All in all, not bad for the price, but definitely not my airline of choice.
AircraftA350-1000
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTokyo to Abu Dhabi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"worst airline I have traveled on"

(United Kingdom)

Trip Verified | You are better off paying a few hundred quids extra on BA and getting 50 kgs checked in allowance. No point wasting time with Etihad. Absolutely the worst airline I have traveled on. They expect you to carry 7 kgs in cabin baggage for a 14 hours international journey. The baggage allowance should include your laptop, charger, any electronics (as they anyway cannot be checked in) like ipad phone headphones etc. and no personal handbag allowed. If excess the cost is 4000 per kg. Which means I might as well abandon a bag at the airport with my underwear and other toiletries, as they are definitely not worth taking. Which idiotic airline has this “no personal baggage” rule for a 14 hours international flight? No point wasting time with Etihad it’s not worth it at all. Run in the opposite direction even if they give you a free flight
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to London via Abu Dhabi
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no