Etihad Airways

Not Verified | I actually thought they were pretty good. Friendly crew on both flights and they didn't get irritated with me when I got onto the second flight and immediately asked for water before they'd even boarded the plane. Nice staff. Unfortunately one of my bags didn't arrive and I was told it didn't leave London so that's probably the fault of Heathrow baggage handlers. It's supposed to arrive at my hotel today, fingers crossed!

✅ Trip Verified | Worst service. Flight time is 2pm midday, but no A/C either in passenger bus or in flight. All passengers are sitting in hot conditions. Worse than budget airlines!

✅ Trip Verified | I have now been fighting with Etihad for a refund on my return ticket from Athens to Melbourne on 15/08/22 for more than one year. Despite the ticket being fully refundable and receiving email correspondence from the airline that the refund will be deposited within my account within 7 to 45 days, this has not happened. I have made countless phone calls which last more than one hour due to staff incompetence, placed on hold endlessly and many promises that the refund will be made verbally and in writing via email and on your chat support site, and this still has not occurred. I will never fly with Etihad again. Customer Service is an absolute disgrace and eventually customers like me just give up because it becomes not worth the fight.

✅ Trip Verified | I recently had the pleasure of flying with Etihad Airways and must say it was an exceptional experience from start to finish. One of the key reason for this was the outstanding service provided. From the moment I boarded the plane, I was greeted with a warm smile and made me feel instantly at ease. Throughout the flight, their professionalism and dedication to passenger comfort were truly remarkable. Their friendly and courteous demeanor created a positive atmosphere on board, making the journey exceptionally enjoyable. I am grateful for their outstanding efforts.

Not Verified | Flight EY16 on 12 Sep. Tickets were not cheap, £1500 Manchester to Doha for 2 people in the heat season. Seats were narrow with no legroom to give a reasonable comfort. We were hoping to get at least a nice service with a smile. Forget that. Flight attendants were murdy, some were not even looking straight at passengers, some during disembarkment looked like they were involved in solving a psychological problem of their own. The only bright star was a Moroccan female flight attendant Khadija, who was smiling on board. (I hope the airline will not punish her for that.) On my flight back to Manchester via Abu Dhabi (from Doha) we missed the first leg of the trip due to my wife’s illness and the Dubai Etihad headquarters offered to reschedule for £824 (an hour long flight!) while at the same the available ticket on skyscanner.net went for £86. Our hotel manager had to shout at them in a rude manner to make them realise they were so wrong and unprofessional in their attitude and eventually offer a free rebooking for a later flight. So, in conclusion, where am I with my dealings with Etihad? I feel badly serviced for a price and successful in escaping a rip-off in an emergency situation.

✅ Trip Verified | My flight from JFK to Abu Dhabi on, August 4th 2023 was outstanding, flying first time in business class with this airline, was a great experience. But coming back on September 4th from Abu Dhabi to JFK, was a bizarre experience, it felt that 13 hours journey like never ending, as everything with this airline in business class was completely upside down, even to ask a drink was a crime, food was worst and upon checking with the crew, found out it was a new menu. Please do not spend your hard earned money on this Airline, as they don’t have any consistency.

✅ Trip Verified | Etihad staff member lost my husbands passport at check in. We handed our passports to the Etihad staff member at the check in desk. She checked in our luggage and gave us boarding passes. When she gave us our passports one passport was missing. We immediately told her this and called the manager and airport police. We told them to check the airport cameras so we could find out where the passport had been misplaced. They refused to help us and did not allow my husband to fly. I had to fly back home alone and he had to stay in transit and go through unbelievable measures to apply for a temporary passport. After this they found his passport but have not offered to pay for damages or even apologise for being so irresponsible and unprofessional with such an important document. Worst airline I have ever used.

✅ Trip Verified | If you think seat downgrading does not exist? It does exist with Etihad flights. Not only were our seats downgraded from Economy space to Economy, while obviously paying for economy space, we then received the only broken entertainment seats of the plane for a 14h flight. Etihad staff just passed us on from checkin staff to gate staff to transit staff without one person being interested in our matter. Pleasure now dealing with the phone customer service for a refund. If you can avoid flying with Etihad do it, otherwise brace yourself for being downgraded while paying the higher price.

✅ Trip Verified | The worst service and horrific baggage handling practices! This was a round trip. It started well on the way to our holiday with a relatively good service. It all changed on the flight home to Melbourne. Our flight was delayed. We were forced to wait at an enclosed gate location without water nearby, after they forced us to throw out our water over 100 ml. By the time we boarded, we were dehydrated with a headache. The aircraft staff was busy and dismissive. Shortly after locating my seat, I discovered that it was wet smelling like urine. It took my fellow passenger going directly to one of the staff for them to actually address my wet seat and replace it. The troubles didn't stop there, as the crew seemed to neglect air conditioning and we flew for 13 hours in an approximately 30-35 degree Celsius cabin. The food was questionable. The cabin crew was mainly dismissive during the flight and I simply needed to go in person to the galley to get some water. The worst part was receiving my newly purchased suitcase (Samsonite) damaged. I approached the Etihad arrivals desk for help and was assured that they will cover the costs of repair or replacement. Pictures of the damages were taken and a damage report was issued. I went to repair my suitcase, and lodged a claim to get reimbursed. The baggage damage team till this day refuses to take any responsibility for the damages their airline personnel caused to my new suitcase, deeming the damages as "minor". Any request to clarify how a $110 repair is considered minor was met with "the case is closed, we are sorry you are not happy with this outcome". This is the airline I will definitely avoid at all cost!

Not Verified | They take your money and do not offer the service you have paid for. We booked extra space seats and neighbour free seats, they were happy to take our money. They gave the neighbour free seat to another person and we have paperwork to prove this, when we got on the plane, the economy space seats were economy. This happened on both legs, the cabin managers, said it happens daily and Etihad do not care. We have tried contacting them and even sent a recorded delivery, which they signed for. It was only when we did a charge back through the bank that they disputed things. How, I have no idea, we have pictures of the seats being incorrect, we have invoices, e:mails, paperwork galore and till they deny doing anything wrong. The airline has no morals, they do not care about reviews, complaints or anything, they do not care how much they ruin your holiday, but trust me I tell everyone who I know wants to travel with them, and working in the travel industry, this is a lot of people never to fly with them.