Etihad Airways

✅ Trip Verified | Awful airline. They did not transfer my miles to American and for several months never bothered to respond to my calls and emails. Then they rudely sent an email saying they needed proof from me that I did not get miles from American. This is preposterous. First of all it is their job to transfer miles. Secondly they should respond on time. Finally how can I prove a negative. Then they said that it has been a long time and so they are unsure how they can help and I should work with American. I have all the emails. I will never fly Etihad in future.

✅ Trip Verified | Travelled 30 years of my life. Can rate Etihad as the worst airline ever. I paid a very high ticket price for just 1 way from Mumbai to Toronto. Cabin crew forever sleeping behind closed curtains. They do not have food to offer for the long flight of 15 hours in business class. Being a diabetic was very uncomfortable. Not even a bottle of water was offered until asked. Uncooperative staff, guys please do not travel Etihad.

✅ Trip Verified | The airline changed my flight schedule on the way to Abu Dhabi, without notification. This way I didn't know that my time to change flights in Munich was shortened by 20 minutes, which meant that the new boarding time in Munich was before my arrival time from my first leg. Had I known, I would not have checked in my bag. Of course my bag did not make it, so I had to survive 2 full working days in business meetings in Abu Dhabi with the same clothes I wore since the moment I left my house (the shops did not open before I started to work and we had a social event that I had to attend, so no way to go out and buy fresh clothes). The airline was not able to provide my bag before I left the hotel again on the second day, because they don’t deliver after 19:00 in the evening and were not quick enough to bring it before I had to check out on the second day, even though I wrote my exact times on the baggage claim. I came back to the airport and had to chase my bag, going in and out the security zone with their personnel. Once I got my bag I had to check it in again, because Etihad had zero understanding for me asking for access to a shower. They told me that I can pay myself to get access to a hotel, where I can shower and change and to then make a claim or I could use the public toilets for changing or the public shower behind security. I tried the online-claim on the first day and did not make it past the ticket number, because I booked via Lufthansa and Etihad didn't accept their ticket number. Etihad even weighed my backpack and since my medicine, laptop, mobile phone, jumper, passport, wallet and jumper already had 8 kg, I could not take any clothes to change with me to the shower. I will never ever use this airline again.

Not Verified | Had the worst flying experience of my life. They cancelled my connecting flight from Abu dhabi to Hyderabad and I had to wait for an extra 10 hours for the nest flight. They compensated for the cancellation with a burger meal, a burger meal for 10 hours! They did not consider that I had an infant with me and they did not have infant food at the airport. Airport staff was rude as was the flight staff. The aircraft was comparable to a budget airline. Very uncomfortable seats.

✅ Trip Verified | As an airline enthusiast, I chose Etihad in order to experience a new gulf state carrier. I had high expectations, having immensely enjoyed earlier flights with Emirates and Qatar. While not a flawless experience, my flights with Etihad confirmed their reputation. The check-in experience in Bangkok was a little contentious, as the agent insisted that my tennis racket needed to travel as checked luggage. This was a new experience after fifty years of air travel. The Miracle lounges that Etihad uses at BKK are satisfactory but unexceptional. I would say the same for the Etihad lounge in Abu Dhabi. The cabin was neat and clean, the seats comfortable, and the amenity kit full of useful and aromatic products. Pre-departure champagne (or a Bellini ) was served in a flute, and the cabin crew out of Bangkok were warm and welcoming. The crew from Abu Dhabi to Milan were somewhat more subdued, but given the 02:45 departure time, so was I. I want to particularly commend the purser on my flight EY 407 from BKK. She was helpful, kind, and engaging and her efforts moved this experience into one of my most positively memorable flights. The mechanics of the flights - departure, arrival, luggage delivery, etc. were all on punctual.

✅ Trip Verified | Overall as expected from a 4 star full-service carrier. The luggage allowance of 30kg for discount economy flyers proved more generous than expected as my two pieces of baggage totalled up to about 32kgs, yet the gate agent still didn't raise any issues or charge me any additional luggage fees. As expected the 777s within Etihad's fleet are somewhat dated interior wise, where since the particular aircraft (first flight in 2012 after looking up its registration) took its maiden flight it is most likely the interior has not been renovated since. This doesn't prevent the crew from still delivering on a somewhat pleasant 14 hour flight tho, with 2 full meals and snacks in between. The only downside is the lack of a self-service snack bar in the galley of the aircraft, which made finding a quick bite, or even trying to grab some water after sleeping particularly difficult. With all that in mind and considering the relatively affordable price point, makes the flight still one worth recommending.

Not Verified | I flew from Dublin to Sydney recently and the second leg of my trip was terrible. The plane for this leg for archaic with narrow seats, horrible leg space, and a tiny entertainment screen. The TV froze 1 minute into my 14 hour flight. I said this to the cabin crew straight away but was ignored until I asked for a 5th time almost 3 hours into the flight. In the end, they couldn't fix it, they claimed they couldn't move me as the plane was full, and offer me a $15 wifi voucher as compensation. Firstly, the wifi voucher only last 6 hours maximum, but in reality it doesn't even last that long. The staff member informed me that the data limit was low and so I couldn't watch videos on it, and this wasn't useful to me at all. The most disappointing part, however, is Etihad's indifference and poor service after the fact by refusing to do anything for me as "they already gave me a wifi voucher as a service recovery." Bitterly disappointing from start to finish. Do not fly with them.

✅ Trip Verified | The flight itself was alright, good food, nice cabin crew, no tv (no big deal) there was streaming of movies available through planes wireless network on your own device. However, when checking in I realised we have only one small 7kg bag each and not even personal item allowed. We had three large suitcases and guess how much Etihad wanted to charge us during online check in - 600 euros per bag. For me that was shocking. Would I recommend it? Overall yes, but if you need to pay that kind of money for luggage absolutely not! Disappointing.

✅ Trip Verified | Seats were narrow but legroom was okay. Not comfortable seats at all. Food was horrible, in flight entertainment was very poor. Cabin crew were surly, they all looked really unhappy. This was a really poor experience, more expensive than rival airlines. I won't travel with them again after the return leg is used. Felt like a budget airline but with miserable crew.

✅ Trip Verified | It's cheaper than emirates, but by no means cheap. All the planes are quite dated. If I had paid for business, I'd want my money back. The food on our November flight here was the worst food I've ever had on an airline. Inedible. The trip from Istanbul, where the Turkish people have much pride, was excellent. From Syd to Abu Dhabi, and Abu Dhabi to Athens, foul. I have always found the cabin crew to be polite, so no dramas there. The worst experience is T3 Abu Dhabi. It has got to be the worst airport I've ever had the displeasure of using. T3 is dedicated to Etihad and the facilities are so substandard. One toilet block for multiple gates with few toilets. Also downstairs so a big hassle. Then the security - you pass through the usual security, buy some water on way to gate, and then it is confiscated at the actual hate. WTF!. Then you have to sit in gate and wait with no access to water. Why not put the vending machine inside the gate? And what's the point of security if the check is disregarded and you have to be checked all over again at the gate. Only airline and airport this has ever happened to me. This experience is likely a reason I will pay extra and fly Emirates next time.