| I am a gold member of Etihad and my husband is platinum. We live in Abu Dhabi really do not have any alternative to using this airline even though Etihad never fails to surprise me in the myriad of weird and wonderful ways it can think of to treat its customers badly and this flight was no surprise. I booked my ticket on the Etihad website; it had an Etihad flight number EY7854; I paid my money to Etihad. Then, we were not able to select a seat or check in online. So we went to Abu Dhabi airport early to select seats together and to enjoy dinner and a drink in the first class lounge only to find we were denied entry to the lounge because it was not an Etihad operated flight, but Middle East Airlines! We were told this was due to some contract between Etihad and MEA and that the information was available on the website (not true). When we left and were about 4 yards away, I turned around and saw that the lounge manager and door attendant were laughing at us - we are repeat customers - we are travelling again in December, January and February. Etihad do not let their customers, loyal or otherwise, ever have a win. You cannot select a seat in advance without paying about 1/3 of the original price extra even if you are a gold or platinum frequent flyer; they will separate you and your husband when it comes to their seat allocation; you only get one meal on the flight and that is served at inappropriate times so that if you have a flight of over 4 hours you arrive hungry; and all of this is on top of the creaky old planes with their ugly brown livery and small, narrow seats with minimum leg room. I don't know why anyone ever chooses Etihad.