Etihad Airways

✅ Trip Verified | What a terrible experience for a "world class airline". It started with the stupid decision of thinking the airline actually cares about you paying money to reserve your seats in advance - they don't. We paid to reserve window seats together only to get on the plane and realize our seats were reassigned and we were given middle centre seats. Luckily, we had a member of the cabin crew who helped us sit in the front row which brings me to the friendliness of their staff but that's pretty much the only good thing about this airline. On our way back from London, we decided to pay $220 to upgrade to Premium Economy. Payment went through, got the message from my bank that the amount was debited and the confirmation page came up. All good, right? The next day when it was time for online check in, they bumped us to the back of the plane. In a panic seeing as our seats were gone and there was only one pair of seats together that was remaining, I paid another $220 to book them and got the confirmation email from the airline as well as the message from the bank. Called customer service, I had to explain it to the agent about 5 or 6 times until he understood the issue. He said he forwarded it to the refund department and they will call me in an hour. You can maybe guess whether or not they actually called. Got to the airport with our boarding passes only for the check-in employee to tell us that somehow I'm not checked in and he's unable to do it. He had to call the supervisor to override it. We had a 1h20m transit in Abu Dhabi so it was going to be tight, but of course our flight left an hour late and we arrived with only 40 mins to our next flight. Unfortunately we had to run the entire distance of the airport given the arriving flight and departing flight were on opposite ends of the airport. Finally the trip was over and we made it back to Oman safely yesterday. I woke up this morning to see a message from my bank that Etihad charged me a third time for the seats. So for an upgrade that should have cost $220, I ended up paying $660 so far. Got on the phone just now and the agent tells me "this happens and it should come back in your account within 15 days, we'll call you then to check." Avoid this airline and pay the extra difference on other airlines, it'll be worth not experiencing this one.

✅ Trip Verified | I recently flew to Abu Dhabi to compete in the World Triathlon Finals with my $7000 triathlon bicycle and gear in a separate bike box. Etihad lost my bicycle box in two airports: Frankfurt and Abu Dhabi. My bike & gear arrived 5 days late so I couldn't use it for the race. This ruined my opportunity to successfully compete for Team Canada at the World Triathlon Championships that I qualified and trained years for. This was devastating for me, as it would be for any athlete. I had to go to the airport in Abu Dhabi to find my bike box - I wasn't given any notification from Etihad staff that it was on the plane or that it had arrived. Etihad staff walked me all around the airport, bringing me to random corners to ask if different boxes looked like my bike. Anyone could have walked out with my bike if they had left it in the hallways they showed me. When I filed a complaint, Etihad offered me $50 US for the inconvenience, but their webpage was broken so I couldn't get the money. When I emailed their staff for help to receive the funds, their baggage assistance staff closed my customer complaint account! So I received no compensation for the delayed bike box and the huge stress this caused me. Secondly, the Etihad staff at the Frankfurt gate at first told me I missed my flight even though the plane was sitting there. They finally let me on after 20min of talking amongst themselves. When I walked on to the plane, someone was in my seat. I stood in the plane for about 15min while Etihad staff unsuccessfully addressed the man in my seat who wouldn't budge. So I had to sit in his seat in order to sit somewhere. I would highly recommend never flying with Etihad - the incompetence and unhelpfulness of the baggage, airport, airline, and customer complaint staff was absolutely astounding.

Not Verified | I will never be flying with this airline again and I encourage anyone to stay away from them. The cabin crew are so rude on all four of our flights. I certainly do not recommend flying with them with a young baby, the treatment we got was disgusting. Not only were the cabin rude and not helpful at all hardly anything worked. On the flight out tv was broken and half the toilets, which was great for a 14 hr flight. Should be ashamed of yourselves and the way your cabin crew behave. Pressed the buzzer so many times and nobody even came.

✅ Trip Verified | One of my worst encounters with an airline. I found 2 damaged luggage after taking Etihad Airways flights from Paris to Abu Dhabi to Singapore on 30 Nov 2022. Since then, it has been a nightmare filing my claim with them. You will understand when you go through the entire process on their website. It has been more than 5 weeks, I really don't understand why they make it so difficult for their customers, as if to discourage us from doing so. There is no sense of customer service at all. To my horror, the baggage claim officer wrote to say he has closed my case, even after I have provided all the photos and forms. Etihad Airways can keep the measly compensation offer of US$100. I am sharing this unfortunate incident with other travelers so they won't go through the same painful experience as me. You may want to avoid this airline. Otherwise buy lots of insurance to protect yourself beforehand!

Not Verified | On January 3rd, my flight with Etihad Airways from Brussels to Abu Dhabi was extremely uncomfortable. Boarding process at Brussels Airport was extremely disorganised as no one paid attention to the boarding announcements as it was a full flight. The flight was not peaceful at all, as most children kept screaming and crying on the flight and I couldn't get any sleep at all. My tray table was broken, they never served any good food on the flight, it felt like a low cost carrier like Scoot, AirAsia, others. Etihad Airways has atrocious service, rude flight attendants, poor communication, not impressed. Lots of room for improvement!

✅ Trip Verified | At the destination luggage missing ground staff doesn't offer any help no assistance whatsoever luggage delivered after 4 days damaged. Again customer service non-existent. MNL- BRU wanted to purchase extra luggage online not possible, was told to purchase that extra baggage at the counter on the day of travel. Of course, they wanted to charge per kilo, impossible to take that extra on the day. Best of the best the "dinner" picture speaking by itself. Advise stay away from this airline.

✅ Trip Verified | Not worth the money paid. Business class service similar to that of a public tram. Flight attendants outright rude, haven’t seen this attitude even in Economy. No bed linen or turndown service, as different from Emirates/Turkish business class. Coffee machine not working, for which I haven’t received even an apology. Air Dhabi airport is a joke compared to Dubai, Istanbul or Singapore, not fit for a decent layover. Business lounges packed with crying babies and dirty pampers. Literally every sit packed, people playing videos and TikTok’s on high volume. Staff chit chatting all flight with each other instead of serving customers. Not once has anyone asked whether everything was fine or I needed anything. The chitchat was so loud I had trouble sleeping. I had to ask the staff to keep it quiet, a request that they completely ignored, all for the 3500€ ticket price! As if this wasn’t enough, the “epitome” of the flight was at the end. The business class toilet was occupied for a long time, when the door opened, a flight attendant came out. I rushed in to brush my teeth and discovered a think air of electronic cigarette smoke (you cannot confuse this smell with anything!). So apart from customer negligence, poor service and low value for the money, this airline’s own employees are breaking the law and international flight regulations.

Not Verified | The first flight from Moscow to Bangkok was ok, but the service on the plane, the food and the general condition of the plane did not match the cost of the flight. I encountered a rather nasty attitude from the flight attendants when I asked about food options, got the answer "we are not a restaurant". The airport in Abu Dhabi is very inconvenient, outdated and stuffy, it is difficult to deal with transfers. But the most unpleasant thing happened during the return flight. Due to connection problems, I was 10 minutes late for check-in, so I called the office to warn and ask to wait. Absolutely all the airlines that I flew before agreed to help, even if I was late for 20 minutes. As a result, I faced not only a refusal to help, but also received boorish claims in my address that I was an irresponsible passenger and no one should go towards me like me. In addition to the completely unsatisfactory quality of the language of the representative of the company, she behaved very rudely towards me. I may be irresponsible, but I think that a major airline has no right to treat their customers like this. Especially for the price Etihad charges for their services. If you don't want to assist your clients, at least do it politely. I came to the check-in desk exactly 6 minutes late, the airline staff were no longer there. If you do not want to experience such an attitude towards yourself, I recommend choosing another airline, since now there is a large choice, even among Arab airlines. The service, food and aircraft condition of Etihad is also the worst of Arab airlines.

Not Verified | I was very disappointed and uncomfortable with how Etihad Airways was treating me on a 6 hour flight from Abu Dhabi to Brussels on December 15th. This was one of the worst overnight flights I have ever experienced in Economy Class. The inflight entertainment system was very poor and was glitching, I expected the flight to be good but it was horrible! The flight was disappointing, the airline needs to upgrade their services. Next time I will never choose Etihad Airways for travel!

✅ Trip Verified | It was mentioned on Etihad Airways that they will provide accomodation for stop-over of more than 10 hours. My stop-over was around 23 hrs but Etihad said they dont have any rooms left. They did not provide me any room for stop-over and said no rooms available for your dates. I was trying to book room about 4 months ago. I booked the room in Abu Dhabi Airport Hotel and interestingly it was the same hotel Etihad Airways told me that there are no rooms left. They lied to me. I dont recommend to travel with Etihad if you have stop-over of more than 2-3 hours.