Etihad Airways

29/7/13 EY 455 Sydney - Abu Dhabi. 30/7/13 EY 19 Abu Dhabi - Heathrow. 20/8/13 EY 2 Frankfurt - Abu Dhabi. 20/8/13 EY 454 Abu Dhabi - Sydney. I had the pleasure of travelling a combination of business and first class to and from Australia. The staff were exceptional making sure all requirements were attended to without intruding. A very pleasant experience.

Its all about the crew SYD-AUH-LHR EY455 - friendly efficient crew -long haul 14 hours to AUH and delayed out of SYD by an hour due to missing PAX. Good flight seat 35H. But this flight EY19 to LHR is like 'chalk and cheese' with a very unfriendly crew running out of food and disinterested in passengers why do the job?

Very disappointed seats in economy uncomfortable very little leg room worse when the passenger in front reclines their seat. On our flight FA forgot to serve meal to our row almost 3 hours and only provided with a small cup of water during this time (a 14 hour flight). Service was poor on all 4 flights on journey to UK from Sydney. On one of the legs of this travel FA advised they had only vegetarian meals available on next leg of trip the inflight entertainment system failed on the majority of passengers. Generally not a good experience.

My Husband daughter (20 mths) and I recently flew to Dublin via Abu Dhabi from Sydney on August 2nd 2013. It was the worst flight we have ever encountered! Our seats were very uncomfortable very little leg room! We had to request a safety belt for my daughter just before takeoff as we were taxing down the runway! No cabin staff checked if I was familiar with the procedure of applying this belt or indeed if I had applied it correctly . Only infant food available no alternative offered despite requesting alternative toddler food. My Toddler had no food except what I brought onboard. Cabin staff were rude and definitely not child friendly! Hot food was just put down despite having a toddler on my knees! Inflight entertainment was very poor. My flight from Abu Dhabi to Dublin improved in terms of more efficient customer focused cabin staff but otherwise very disappointing overall experience.

Melbourne to Belgrade 17/07/13. MEL-AUH-BEG. Upgraded a few days before trip. The seat was exceptional as usual and the service was spot on. On flight from Melbourne to Abu Dhabi we were able to use onboard internet. Only downside is the Business class lounge at AUH which is a bit small. I will fly them again next June.

FRA-AUH-CMB on 27 July. First the flight was delayed from 11.15-15.00. Then told that we would get a new connection FRA-AUH-DOH-CMB. Spent more than 11 hours waiting in Abu Dhabi. They couldn't book us on the Doha flight as our baggage was lost. They booked us on a Male flight. In Frankfurt they promised us a hotel room in Abu Dhabi - it wasn't the case. Baggage arrived 2 days later. It was the worst flight we have had and will never fly again with them.

Booked a return flight from Australia to England. I was on crutches and informed the airline that my surgeon had requested that I needed to keep my foot elevated during the flight. The airline assured me that there would be no problems and that I would be able to sit in the baby section which had more leg room. When we arrived at the airport and checked in I found out that I did not have the extra leg room. I got on the plane and spent the next 14 hours with my leg up on the food table which was extremely uncomfortable. While on the plane the hostess also had to take away my crutches so they were out of the way of other passengers. At other times within the flight I pressed my buzzer to call the flight attendant over and I was completely ignored. This was the worst experience I have encountered.

My wife and I travelled to Frankfurt in early June with a wonderful 2 day stopover at the Jumeirah Hotel in the Etihad Towers Abu Dhabi. The service comfort and overall experience was better than other first class airlines including Emirates Qantas and British Airways. I would recommend Etihad to any first class traveller. Our return flights in late August 2013 were just as memorable as was the 3 day stay in the Etihad Towers.

As a regular Etihad flyer (UK - Australia return every 3/4 months) I have to say the service quality is slipping below an acceptable standard. All their efforts are spent on their first or business clients so if you are going economy you can only expect the bare minimum of customer care and comfort. The entertainment system is very good but lost baggage seat comfort pre-assigning seats and being able to easily contact a helpful customer service when things do not go to plan are also part of the service I consider myself to be paying for and Etihad do not deliver on these points. Also they code share with airlines that are well below Etihad's standard its very disappointing to believe you are paying extra for a good airline only to find you've been code shared onto a second rate partner airline.

Abu Dhabi - Bangkok- Abu Dhabi. B777-300ER 3x4x3 configuration. Slow check in both ways delayed take off both legs (2.5 & 1 hr). Traveled economy class food quality and choice very good average services seats not comfortable.