Etihad Airways

✅ Trip Verified | The Etihad Airways website encourages passengers to enjoy a two-day stopover in Abu Dhabi and promises free accommodation during the stop-over. The website also lists a number of top-hotels (mostly 3- and 4-star hotels) where passengers are entitled to stay. Obviously, one can only choose the hotel after you have purchased the tickets. In my case, the offer of accommodation turned out to be a scam! Immediately after booking my tickets to Europe, I tried unsuccessfully to book my accommodation on the airline website. Subsequently, I called the airline call center for assistance. Initially, the call center offered to escalate; then asked to keep an eye for their email; and finally, just three days before my return told me arrange my own accommodation. They refused to give me a reference for my request so I have no record of my correspondence. A casual search on the internet shows many others have fallen for the same promotion. For a major airline to scam their passengers leaves a very bad taste. The airline should worry about their reputational damage.

✅ Trip Verified | Worst plane ever, EY718, 26 October 2024. First the flight was delayed for 3 hours. Small and uncomfortable seats. No meal just a tiny chicken sandwich. Everything was unacceptable.

✅ Trip Verified | Will never fly with Etihad again. Plane seemed really old, poor picture on the screens and very uncomfortable seats! Paid to reserve seats on the flight home with extra leg room - only to be told upon arrival at the airport that the plane had been changed so we had been reallocated seats. Alas, without the extra leg room we paid for. Asked if we could get a refund on the payment for the seats we never saw and, to cut a very long story short, after 5 months still havent received anything despite chasing them up on numerous occasions. Terrible, terrible customer service! Avoid!! Pay more to fly with someone else if you need to!

Not Verified | The first leg of my journey (Dub/Abu Dhabi) took the mickey. The flight took off ninety minutes late, food was barely edible and it was a cramped experience in terms of seating. Second leg was an improvement, flight was on time, food reasonably tasty and a bit more spacious in terms of leg room. Overall would I recommend Etihad, definitely not in economy as the experience was less than satisfactory.

✅ Trip Verified | Awful. Planes run down, broken tray table with disgusting food spills all through the inside where table had completely split, my daughter’s food kept sliding off into her due to table coming off on one side. Her TV was also broken and not working which made the 14 hour flight very long. One of the air hostesses stood on my bare foot with her heel with no apology. Horrible food barely edible apart from the last meal. Wifi cost to purchase ridiculous.

✅ Trip Verified | I traveled with Etihad Airways in February 2024, relocating to Australia, and it was the most frustrating travel experience I’ve ever had. They lost my luggage, which contained essential items like medications, electronics, makeup, and household goods. After two months of supposedly searching, they confirmed they couldn't find my luggage. I then filed a claim for the value of my lost items, which came to around 8,000 AUD, only for them to offer me a ridiculous 405 USD – barely covering the cost of my suitcase! Despite multiple attempts to negotiate for a fair compensation, they flat-out refused to increase the amount. What’s worse is that after I begrudgingly accepted this insult of an offer, they asked for my bank details to transfer the compensation. Fast forward 9 months, and I still haven’t received a single cent. I’ve provided the same details over and over, yet their staff are utterly clueless. Every time I contact them, I have to retell the whole story because they have no idea what’s going on. It’s clear they’re just using delay tactics to avoid paying me. I’ve lost thousands of dollars worth of items, and I’m beyond furious. I will never travel with Etihad again and would strongly advise anyone else to avoid them at all costs. This airline is completely unreliable and untrustworthy!

Not Verified | Our flight from Boston on the way to Abu Dhabi started 30mins late on 2/09/2024. Food served by 7Ok usa time, after that no crew member answered any calls for water even. Next meal was served at 10.30 am Abu Dhabi time. The passengers kept asking but no response .. water too was given sparingly. A flight that charges so much for a ticket cant serve a small snack to travellers in between. They serve oreo cookies and kitkat. The staff is pathetic, e flew three consecutive months everyone had the same pathetic experience. A very bad experience.

Not Verified | Sorry to say but Etihad has one of the worst customer services. First of all if you have changed your booking once, Etihad doesn’t allow you to change the booking again on your own. You have to go through their agents to update it again. And it took me almost 1 hour 30 mins to get my ticket updated with a customer service rep. You telling me if I should reserve almost 2 hours from my day to change the departure date on a flight? Then, you are doing something wrong as a company.

✅ Trip Verified | My flight was from Dublin to Mumbai via Abu Dhabi. Due to a delay in Dublin, I missed my connecting flight. The airline offered accommodation and booked me on an alternative flight the next day at 14:00, whereas my original flight was at 21:50. The staff took my passport to process my visa and told me to wait for six hours before they could arrange accommodation. This has been a terrible experience with Etihad, and the staff were rude and unhelpful. Traveling with Etihad was my biggest mistake; it was my first and last time flying with them.

✅ Trip Verified | I have never experienced this bad customer service like this trip with Etihad. First, it took them two hours to just check us in, as a supposedly sophisticated international airline they seemed to weirdly lack the experience in dealing with some nationalities. Second, they rescheduled our flight for 6 hours later than original, so now we have to wait 9 hours at the airport overnight with no proper service what so ever, not even a lounge nor a place to stay, no nothing. All they could say is that we can rest at gate E for the next 9 hours! I shall never fly with Etihad again. Neither recommend.