easyJet

I was impressed by the way easyJet handled our grounded flight at the end of October 2015. After boarding in Corfu a fault was discovered with the aircraft and it would not be taking off. Passengers were bussed to the terminal to collect luggage, boarded coaches to a hotel for the night, with breakfast included. The next morning we checked in, the boards told us departure time was changed by two hours. Refreshments and sandwiches laid on for delayed passengers at the café. Easyjet in my opinion did well. It was the best delay handling I've experienced. A week later I checked their compensation policy and online submission was easy! Eight days later 800EUR was paid into our bank account. If EU law hadn't been in play concerning compensation,I wouldn't have been disgruntled as I believe easyjet went the extra mile for us delayed.

Was due to fly easyJet to Sharm el Sheikh on 5th November, on the 4th we received email advising that the flight had been cancelled. We were offered a full refund or to transfer the flight. We spoke to easyJet in the morning and were transferred at no extra cost to Paphos. Fabulous and very easy change over.

Paris to Venice with easyJet. The most unfriendly airline I've ever flown. From charging an extra 55 euros in a self evident scam to force me to check a bag that would easily have fit in the overhead to crowding passengers on a bus and making them stand for a half hour before opening a plane nowhere near the gate at Paris Orly, this is absolutely the worst. Spend the extra money for a real airline.

Worst experience ever. Had rebooked my easyJet flight in the morning for 100 pounds to a later flight. Then had a cancelled meeting so I could be there earlier and take the original flight. I read at the formal website that there is no check in counters in Copenhagen, so go all the way to the gate just to be told that there are check in counters, and and changes have to be made there. Plane is in front of me, empty seats and no - they will not change it at the gate. My original flight was 3 hours later and was 50 minutes delayed. Flight seats could not recline and the plane was full of advertising. First and last flight ever with easyJet!

Unsatisfactory due to closure time for baggage drop. On the day of the flight, easyjet posted a message on website advising that flight was 70 minutes late. Accordingly we arrived at airport half an hour later than originally planned but still over an hour before revised departure time. Easyjet refused to allow us to check in bags because bag drop had closed. Staff at check in said the baggage drop closes at the original,specified time irrespective of any delay to flight - even if announced on website. Fortunately our cases were small enough to go as hand luggage. However my elderly 87 year old mother had oversize liquids, scissors etc which of course were picked up at x-Ray. Fortunately when we explained what had happened the security official took pity and zipped up her case without confiscating the items which surprised me. We then had long wait before the delayed departure. Seats and service onboard the flight were satisfactory.

In a word "satisfactory". Paid for Premium Boarding and seats at front as travelling with my elderly mother. Flight on time and seat comfortable with sufficient legroom. Good value and very satisfactory for a short flight.

Outward on Easyjet, back on a Titan Air aircraft. Online checkin and self print boarding passes worked fine. Both crews good and although the return flight was delayed 30 mins (due to fog) were kept informed. Captain kept us well informed during the flight. We paid a little extra for seat reservations, well worth it. We didn't use speediboard but it was used at both airports.

The way easyJet reduces flight prices is absurd and customer unfriendly. First of all, they urge you to check in online saying there aren't any check in counters at the airport, only luggage drop-off (which isn't true of course). Anyway, I wanted to play the game and tried to check in online. My first try was 7 hours before departure. I had several other tries but each time the internet site told me to check in at the airport. There, they told me that my flight was over-booked (this seems to be a common policy of easyJet and often, there are enough people who do not come). Well of course, this time not. There was only one easyJet employee (who was totally over-charged with workload) at the customer service who told me to wait briefly. The queue of people became longer and longer (there seems to be lots of queries and complaints with easyJet) and I ended up waiting several hours. Ironically, easyJet writes on their boarding passes "don't be late the others can't wait" (yeah right, and I can?) and "next time, why not check-in online" (well I tried to but their site wouldn't let me). Very disappointing experience, easyJet!

I was told that "the easyJet flight was full and all carry on bags now needed to be checked unless you were speedy boarding." I complied and didn't put up a fight. Then countless people came in behind me who were not speedy boarding and were allowed to take their carry-ons with them. It seems the policy they told me was a lie. It's obvious that they just needed to check a certain amount to make room. Next time I will put up a serious fight. This is ridiculous. If you need volunteers that's fine but don't lie to my face easyjet. It's just not good business!!

Stansted to Naples with easyJet. Paying a premium to preselect my seat in row 2 at time of booking, also gave me priority boarding, and allowed me to carry on a small handbag in addition to a carry on bag. The seating, as well as use of the priority bag drop off. Boarding was efficiently handled. My seat was comfortable with adequate legroom for a short flight. Cabin staff were pleasant and professional. Overall a good experience, and better I have experienced on similar flights with major carriers