easyJet

Pleasant flights with easyJet. We had purchased emergency exit row seats, and had speedy boarding, which made the boarding process stress free. It was good to see that in Palma, even though a bus was needed to get to the aircraft, speedy boarding passengers were released from the bus first. I was impressed by the attention given by the cabin staff to ensure that the exit rows were kept free of bags, shoes etc. The best of the European low cost airlines as far as I am concerned.

Newcastle to Tenerife with easyJet. Cabin crew took care over us as we were priority boarding. Captain kept us well updated. Boarding on time and departure 5 minutes late. Overall a really enjoyable 5hr flight. Seat comfort and recline could be improved and entertainment!

I've been flying with easyJet since the very beginning, so I have a particular affection for the company. However my most recent experience, a return journey between Gatwick and Edinburgh, left a bad taste in my mouth regarding boarding. At LGW, one check-in assistant was telling all women they couldn't take both a handbag and a trolleybag into the cabin, causing a scrum at the gate while dozens of female passengers frantically tried to squash their bags inside their suitcases. The other check-in assistant wasn't remotely bothered however, and as I was in her queue, I sailed through with both my bag and case. Having a bit of time to kill at EDI coming back, I noticed that easyJet have a strange policy of asking passengers on almost every departing flight to volunteer to put their cabin baggage into the hold. Towards the end of the boarding queue, this no longer becomes voluntary, as happened to my two travelling companions who were told their bags would be tagged and taken away from them on the tarmac. This is infuriating if you have had liquids confiscated at security, for example, or have a tight onward connection to make. If the aircraft isn't big enough to accommodate hand luggage for every passenger then easyJet need to revise their policy, making checked luggage much more affordable (or free) rather than wasting boarding time by taking people's bags off them. Overall I do like easyJet but their boarding procedures are becoming inconsistent and a tad shambolic.

We recently travelled Glasgow to Malaga return. Unfortunately at the start of our return journey our hire car let us down and we had to telephone roadside assistance. This resulted in as arriving at Malaga Airport 25 minutes before our return flight was due to take off. After many apologies to other passengers for queue jumping and running underneath barriers we reached the bag drop desk and the Easyjet representative told me to run with my luggage as I had already checked in on line. She said she was not sure we would make it but encouraged us to go for it. We were held up slightly at security as due to our earlier encounters with the car I had omitted to remove a bottle of water from my hand luggage! This resulted in us leaving security 10 minutes before departure and with a heavy heart and heavy bags we run through duty free to the departure gate. The Easyjet representative made a quick call on the radio and told us to run as quickly as we could down the airbridge. Staff efficiently tagged our luggage and on we went - departing Malaga on time. Had we not received the very high level of customer service and assistance from the Easyjet staff in Malaga we would not have made it home to Glasgow on Sunday.

easyJet really are terrible. Cutting cost at the expense to customer service would appear to be their mantra. They are full of untruths regarding punctuality. Awful, awful experience every time I fly, bit unfortunately they have a monopoly on this route so no option - and they know it!

First thing easyjet need to address is their staff need some training in customer service, what a miserable, sullen and in some cases rude bunch of people thats from check in staff through to cabin crew, rude and ill mannered. There was an odd one or two and I mean two max who were bordering on half pleasant. Flight was delayed but we were still herded onto the plane and sat there with a 4 hr delay, we were eventually maybe after 3hr and 45 minutes offered a plastic cup half full of water which you had to go to the back of the plane for. Granted - mid air we were offered a drink and pringles or a chocolate bar, but you would have thought the cabin crew were paying for this out of their own pocket. It was begrudged. I would say nearly all if not all passengers were from the north west, and even though we were cooped up, passengers were annoyed and fed up, but there was still a good banter amongst the passengers. Easyjet take note you could have had a lot of irate, angry passengers to deal with and quite rightly so.

All the easyJet flights from Bordeaux at Friday 09.10.15 evening were delayed. After having no information first, the delay info for our flight was 10 minutes but we ended with more than one hour, the flight to Lyon was more than 2 hours but from the beginning correct announced! I have never seen such a confusion in a waiting area and so confused staff on a plane searching several time the same empty boxes for whatever. It seemed to me that the staff had come to this plane by surprise. Like we did with the delay. The staff was very friendly but obviously not on their right plane. Information policy of easyJet is a big mess. If they are late the just do not want to talk about it!

easyJet takes people for granted. We were rushed on the plane only to sit on the runway for at least one hour. Our return journey was delayed for two hours and then we were told that most of the snacks were unavailable. easyJet is a joke but the sad thing is that we will probably use them again, and they know it because we are willing to put up with their inefficiency.

Confusing information about our outbound flight had us running to the gate only to sit on the plane for an hour as, although the screens said gate closed, the flight was in fact, delayed. Return journey was on time and both flights smooth. As a nervous flyer I wasn't expecting much on a cheap flight but the staff could not have been more attentive. The cabin manager was fantastic, even to the extent of introducing me to the pilot and co pilot. Both of whom reassured me and asked if I was OK when we landed. Although of course its ridiculous, I tend to stick to certain airlines I feel slightly more confident using. easyJet have not previously been on my list but will be in the future. The pre booked allocated seats were comfortable and for me the customer service was first class. Thanks to all the crew for turning what could have been an ordeal for me, into a much more pleasant experience.

Newcastle to Bristol return with easyJet. The staff at the Newcastle were polite, friendly and helpful. The return journey was horrendous. I have never been to Bristol airport and asked at the easyJet desk where I needed to go (myself and family already had 'speedy boarding cards') - the assistant on the desk spoke to me like I was something she had trod in saying in a cold manner 'You don't need to be here, you don't have luggage do you? , just go up the stairs over there'. So I went to the Aspire Lounge until the TV screen showed which Gate I needed to be at to board my flight home. When the screens did show me where my gate was, the time was 15.45 at gate 15, so we made our way towards the gate. I happened to spot a sign on a wall that said it was a seven minute walk from this sign to gate 15. Whilst walking down the corridor I was watching the info screens and noticed that gate 15 had changed from 'boarding' to 'closing' - the time on the screen was 15.51. Everyone on that now started to run down the corridor in fear that they would not make the flight. My elderly parents were flying with me and my mother is asthmatic so she cannot run or even walk quickly. How is anyone supposed to make a flight when they are not given enough time to comfortably walk a route. Everyone was complaining about this and the staff just shrugged their shoulders and said in a muttered tone 'You got here didn't you?'. That is not the attitude I expect from a professional company. This was my first experience of an easyJet flight and it will also be my last. My advice to Bristol easyJet staff is to remember your customers pay your wages, treat them with respect and have a friendly attitude. My overall rating is 5/10 and the 5 is for the staff at the Newcastle, Bristol easyJet staff get nothing.