easyJet

Had to cancel my trip because my travel companion was not cleared to fly post surgery for medical reasons. I purchased trip insurance because I knew this might be a possibility. Little did I know, easyJet sold me an insurance policy that is only valid for Italian citizens. I inputted my address as being from the US, but this evidently means nothing to EasyJet. I've had to call them and the insurance company several times to clear this up, and in the end, both myself and my travel companion are out for the cost of this flight. No where on the site did it make clear that the policy is only valid for Italian citizens, and the insurance company representative said that this is a very common problem for all citizens worldwide who purchase a flight through EasyJet. I would rather easyJet not make trip insurance available so that I wouldn't have purchased the flight in the first place!

Was denied checking in another luggage bag even when the first bag weighed less than 20kg. Staff at the easyJet check in counter was rude. The only plus point during this particular journey was the lively cabin crew. I would hesitate to fly again with this airline and not recommended it to family and friends.

Most horrible easyJet ticketing staff at Schiphol Airport. I missed my flight through my own fault, and was extremely upset because I had to get back to London by 5pm that day to catch my flight back to Australia. My airline to Australia had no other seats available until two weeks later so I had to get back that day. The woman I spoke to just gave me a really cold look and basically made it clear she couldn't care less about me the customer. Offered me no help, and all I got was indifference which was even more upsetting. Luckily for me a kind stranger saw me in tears and calmed me down enough for me to get it together and eventually get on a BA flight to London City Airport which got me to London in time. I will never bother with easyJet again and will not recommend it. When things go wrong they don't give a stuff about their customers.

Even though easyJet is a low cost airline, it gives me everything I need - a good price, relatively good service, and I can buy meals and drinks on board. The only thing missing is wifi ad there is no entertainment system, so I recommend you take a book or something to read. Since I used lowest fare I could not choose the seat, but since I was flying alone that was not important. I could sit anywhere. The flight was smooth.

Ibiza to London Stansted on easyJet was a really good flight. Paid extra for legroom and speedy boarding. Well worth it. Newish aircraft staffed by friendly efficient crew. Flew Ryanair on outward leg, and easyJet experience was far superior. Impressed and will use again.

If your easyJet flight is cancelled - watch out! We were notified the day before our flight from Santorini to Manchester, that the flight had been cancelled. After a lot of messing about and little support from Easyjet. We got a flight a day later to London Gatwick. We incurred significant cost getting back to Manchester and submitted our receipts to easyJet to claim compensation. We flew to Gatwick on the 6th August - it is now the 25th of September and they have still not settled our claim even though I had to pay the extra travel cost almost 2 months ago. What is most annoying is that when we were in Santorini trying to contact easyJet to see what our options were - you could not get through to customer services (we were on hold for over an hour!). I have called them since my return 5 times (the average hold time is over 30 minutes) and although they promise to sort this out and say a manager will call back, they lie - they don't sort it out and don't call back. As a travel editor I regularly use low cost airlines - Jet2, Ryanair etc. and I have to say the lack of customer service make easyJet the worst I have come across. I will certainly never use them again. You can't trust easyJet to be there for you and to sort out problems. Think carefully before you book!

We were stranded in Portugal for 5 nights due to the French Air traffic control strike this April. Yes we were put in a 5 star hotel but there was no proper advice given. People were encouraged to fly to an airport, in some cases hundreds of miles from home, with no clear promise of payments. I had serious doubts that easyJet would pay up. To this day they have promised to look at my out of pocket expenses, but they do not answer the phone and if you email them you get an automated response but no real reply. I think easyJet believe if they drag their heels people will forget about it. A very poor show. all in all I feel easyJet is best avoided.

easyJet is not a cheap airline if you don't book when the "headline" fares go on sale or when they run one of their fare sales. Because it was an early morning flight we had to book a hotel nearby. The one plus is being able to check in your bag the night before to save time in the morning. The staff doing that told us to hurry as she was about to go off shift and we would have had to wait for her replacement to arrive! Next morning we did just breeze through however. We were in the South terminal. What a horrible terminal. The only upside was we had a gate were we actually boarded using a plane bridge instead of the stairs! Onboard the crew were very nice and the plane clean and tidy. I find their on board menu options overpriced and they never seem to have the items I want anyway! The flight to Paphos is over 4 hours and easyJet seats don't recline (even though they tell you make sure your seat is in the upright position) and there is no head rest support. easyJet planes are like sitting on a park bench. Nice for a little while, but eventually you want to move on. But you can't. The whole plane got fidgety because they were so uncomfortable. These no frills flights are fine for short trips but for mid haul like this they really need to have more comfort features built in to their seats etc. I wouldn't contemplate them for flights over 2 hours unless there was no full service airline available.

Because easyJet is a low cost carrier, almost every passenger travels with hand luggage only. That means many cases. More than the overhead compartments can handle. That's why we had to give our carry on to the flight attendant and had to wait for our luggage upon arrival. For a short city trip this is not very convenient. On the return flight we had the same problem and larger hand luggage was not allowed inside the aircraft.

Flew with easyJet from Manchester to Athens and told at check-in that there would be a 2 hour delay as the captain had taken ill. Made to repack 2kgs luggage. Boarded 2 hours later then sat on runway for a further hour with the captain keeping us updated but with extra excuses "new crew as over hours", "congestion", "missed slot". Flight was fine. We arrived late afternoon instead of mid morning so lost half a day of the holiday.