easyJet

I flew with easyJet from Vienna to Rome a couple of days ago and the experience was great for a low cost airline. I brought a large carry on, so didn't need to check in luggage. Seats are small, but I'm not really tall so I'm fine and for 70 Euro for a return flight you can't expect much. Crew were professional and were always near when you needed something. You don't get any meal or drinks, but prices on board are reasonable, I also like that they were selling bus tickets to Rome onboard. I'll fly with them next time for sure.

Flew Liverpool to Lanzarote (Arrecife) in November. Very attentive cabincCrew. Service onboard was quick and efficient, along with smiles and laughter. Seats were comfy and leg room was better than expected. Overall very impressed and would choose to fly easyJet again without hesitation.

I really liked their flexible policy with passengers' luggage. I noticed some passengers having problems, but the ground crew were extremely friendly and helpful. The seats seemed comfortable, and we had a nice cabin crew. I would like to travel with easyjet again.

Easyjet is good value for money. The ground staff was friendly, and staff on board courteus. The cabin was clean and boarding process without any complications. When I booked the easyJet plus, it gave me a much shorter waiting queue and was allowed to enter the plane first (so I had no one standing in my way).

4 hour delay and a bus ride to Malaga. No compensation or as much as a sorry. Rubbish airline, many people struggled with luggage walking from airport to bus. easyjet said delay was due to relaying tarmac on runway when it could be done on days with no flights. The pilot said on the plane said it was because of a national holiday and airport staff did not want to work late. Do not use.

Hassle free start at Gatwick given I travelled hand baggage only and had checked in online. So straight to security which had a very short queue at 05:00. I had purchased an exit row Extra Legroom seat (13D) which also allowed me an extra, albeit smaller, item of hand luggage and Speedy Boarding. This was well worth the additional cost. At the gate, which was posted approximately 50 minutes before departure, I was impressed that gate staff were politely but firmly enforcing their hand baggage policy. For example a group in front of me were requested to pack their hand bags into their wheelie bags as they were allowed only one piece on board. Speedy Boarding was honoured and well policed with other passengers being politely asked to wait when they tried to board. However we then had to wait 5-10 minutes standing on the airbridge until we were allowed on board. Onboard I had no problem getting my bags up in the locker near me. This aircraft had the new seating and the legroom in this exit row seat was superb. The crew were very friendly and professional. My only criticism was that on a flight duration of 4h 30 mins they could easily have done more than two runs with the food and drinks trolley service. I would have bought another drink if they had! We departed early and arrived early and disembarkation was swift. Unfortunately progress through passport control was slow as there were only two immigration officers on duty in Paphos. This was my first experience of Easyjet and I'd fly with them again.

Another flight with easyJet last week coincided with their 20th birthday, so flight crews were in a celebratory mood. My wife and I also received an e-mail telling us that we first flew with easyJet in 2005 and have travelled over 120,000 kms with them since then. Apart from one significant delay in Corfu because of weather, we have never had any problems with any of our flights. The existence of easyJet (and to a lesser extent, Ryanair) has allowed us to travel frequently and cheaply, which would have been impossible 20 years ago, so thank you for that, easyJet. Yes, one can be picky and identify minor irritations at times, e.g. on this latest flight to Malaga we were marginally late leaving Liverpool because boarding was delayed despite this being the plane's first flight of the day. Such gripes are trivial, however, in comparison with the efficient and good-humoured service provided by all the easyJet staff we have encountered over the years. The slightly tardy departure apart, this flight more than lived up to the usual standard, with a bonus of an anniversary token for everyone on board.

I fly with Easyjet several times a year from Edinburgh to Paphos and cannot see how they can justify outbound flight from Edinburgh at a cost of £36.00 and the return flight on the same aircraft, same crew, same day being £360.00. It is no wonder Easyjet are posting high profits. They are getting greedy and should reduce fares from Paphos to Edinburgh to a more realistic price. Why should passengers from Cyprus subsidise the outbound flight. Customer services cannot give any reasonable explanation for this difference in cost. Come on Easyjet, give us a break. Reduce your multi million pound profits and think of your customers.

A mixed experience with easyJet. Outbound flight Manchester to Geneva an enjoyable experience. A320 was fitted with the new slim seats, surprisingly good legroom similar to traditional airlines. Cabin and cockpit crew efficient and friendly. Flight arrived 20min early. Inbound flight Basel to Manchester rather disappointing. Delayed departure by 1h 45min with no information from ground staff. easyJet flight status website had more accurate information! A319 with worn-out seats and very tight legroom. Cabin crew looked a bit tired, but the Captain was apologetic and chatty.

Amsterdam to Rome with easyJet. First time they said it would be delay for 40 minutes, after that another reason happened and they said delay for 5 hours. We only got 13,5€ voucher for foods or drinks at Schipol. After wait for another 5 hours, they said another 5 more hours delay. Total be 10,40 hours delay from the original time. Yes, it happens. They gave us an information sheet which is contains if we will got the full refund and compensation about 500€ each person. And the result? Only the full refund ticket and they said the compensation will we get if we onboard the flight. Who will on board the 10 hours delay flight? No one. How smart easyJet. The customer service at Schipol also doesn't have a good hospitality at all. They talk each other about you in Dutch language cause they think you won't understand what they said. So if you have a little bit more money, just buy another one who can make your journey more satisfied.