easyJet

The drive to Bristol was good, the parking was good, the bag drop "plus" was quick, efficient and friendly, fast track through security was good as was priority boarding. Then it all turned pear shaped. The Captain told us there would be a maximum delay of 1hr 10mins because of computer issues at Brest air traffic control. We finally set off 1.5 hrs later with no further warnings or explanations. We had paid for extra leg room seats, but were not warned that for the person sitting nearest the window in row 1 (the only extra leg room seats) was limited by the slide stowage, so it was only okay if you had no left leg! The seats were like church pews, upright and uncomfortable and to add to our misery they did not recline even one notch! This despite the stewardess telling us at each take off and landing that we must ensure our seats are upright! After about 1.5hrs the feeling in our legs was replaced by the pain of biting cold. We were told no blankets could be supplied because it is a budget airline and people steal them and anyway we should know and bring our own. Cabin service was curt to the point of rudeness, rather than efficient. The descent into Funchal was extremely turbulent we experienced a "missed approach" due to the cross winds being outside the aircraft's limits. We briefly joined a holding pattern, but were diverted to Gran Canaria. We were later told this was because there was insufficient fuel to wait and make a second attempt. As it was now nearly six hours since we last ate, we asked for some food. We were told they could not serve hot food now and anyway all the food would have gone off and not be fit to eat! Instead they handed out complementary pringles/crisps and plastic cups of water! After at least an hour, the pilot decided to return to Funchal make another attempt to land. If that failed he would take us to "mainland Europe." The descent was much smoother and the landing was achieved. We finally landed 5 hrs after our allotted time at 12.20am! It was a relief to disembark after 9hrs on the aircraft. Fortunately, our car hire had stayed open for our flight, so we were able to get ourselves to a hotel and find a room for the night, as it was now too late to pick up the key to the apartment we were renting. We have since discovered that earlier flights by other airlines took their passengers to other islands and paid for overnight accommodation. Easyjet made no attempt to even make sure we were able to find and get to accommodation at that late hour - there being no taxis at the airport! Whilst the circumstances were not all the fault of Easyjet, and, indeed, we had expected problems with the landing, this airline made a bad situation many times worse by their appalling attitude and shoddy service. Suffice it to say we are not looking forward to the return journey, after which we would never travel with them again!

We were unable to land at Funchal because of a terrible storm and weather conditions. The information from the Captain was excellent, we had to divert to Lisbon were met there and looked after overnight in a good hotel with meals and transfers. They made the crisis as bearable as possible and their customer service was excellent. The same crew returned with us to Madeira next morning.

Still at the airport - our easyJet flight has been delayed several times and we are at our fourth gate change so far. Bogus announcements rushing passenger from gate to gate for immediate boarding, waiting at the new gates just to be told to rush to a new one. What prompted me to write this review is not only the apparent lack of organization with this airline, but mainly the arrogance of its staff, smiling at each announcement while passengers getting frustrated. Not a single "we are sorry", or "we apologize". At the end of the day, including all the extra fees charged, such as seat assignment and luggage checkin, this airline is just not worth the trouble and the demeaning staff attitude herding passengers left and right.

Having used my hand luggage on many previous flights I was disappointed to find out that it was slightly too big to meet easyjet rules. I was charged £45 to place the bag in the hold one way, a charge that Easyjet publishes. The attitude of the jobsworth checking hand baggage size was one of arrogance with a patronising tone. I would have no problem paying a fee but £45 is a ripoff and can never be justified. I have had 2 other flights with easyJet recently. The last one was delayed by an hour which wasn't too bad. The previous one arrived at the destination 21 hours late having been diverted to Edinburgh and we were then driven by coach to Liverpool.

First return flight with easyJet from Southend to Arrecife. Clean aircraft. Seats comfortable with ample legroom, but did not recline. Regretted choosing row 1 seats. Front of aircraft is very cold, compared to rest of aircraft. I found this out after a stretch walk to the back of the cabin. Many front row complaints. Suffered during the four hour flight. No more front cabin for me on this aircraft.

I travelled with my daughter and her friends on 10th December to Marrakech for 3 nights, Easyjet from Gatwick, unfortunately I was taken ill pretty soon after taking off, and want to say a big thank you to the staff on duty especially the male and female that helped the 4 medically trained friends I had with me and a Doctor passenger who assisted me. We are all too willing to complain and not give praise. So a big thank you to you all.

Awful experience with easyJet travelling from Lyon to London Gatwick. Before check-in had to stand for over 30 minutes as there were no seats, door unopened at gate. Then delayed by almost 2 hours due to staffing problem. Was lucky to have a seat at the gate area, most passengers did not. Asked for some water or food but Easyjet insisted on charging. Ground staff unhelpful and did not apologise once. Inflight the captain did apologize, but again no free food. Almost 2 hours late.

I traveled easyJet from Geneva to Manchester. Flight departed a little later than scheduled time but this was no problem . The flight crew were welcoming and were active and kept the cabin clean. Only downside is that there isn't much leg room but this is expected using a budget airline.

easyJet from Lanzarote to Bristol, one way flight. Inbound plane about three quarters of an hour late, thanks apparently to French ATC trying out a new system and thereby reducing the flights it was handling for the day. Anyway the plane made up some time and arrived Bristol about thirty minutes late. So nothing much to grumble about. Both pilots were chatty, which I like, and the cabin crew got on with their tasks cheerfully. Cabin clean and fresh and a spare seat gave room to spread a little. All in all, a very decent performance by easyJet.

Boarding our easyJet flight from Bristol to Murcia was fast-ish. Really enjoyable experience, ground crew were friendly and inflight crew were also good. Food was great and at a reasonable price. Took off on time and landed early. I would recomend this airline even though I haven't always had a good experience with them.