easyJet

Gatwick to Bari. Ground staff surly as ever claimed to have announced boarding for those with small children but in fact did not. Cabin crew as nice as ever. Noticed we were circling Bari then captain announced weather was too bad to land. After further circling diverted to Brindisi as fuel low. Refuelled then back to Bari an hour and a half late. But at all times the Captain was great informing of the problem and steps to resolve it. Very professional and one can't ask for more.

I recently flew easyJet from Stansted to Edinburgh. I had only hand luggage plus a handbag. There was no problem. Coming back however I was told that I wasn't allowed to have my hand bag with me and it had to be packed in my hand luggage not easy because the things I'd bought whilst in Scotland. Made my case fuller than it had previously been but rules I suppose are rules despite that the seem to be different at each airport. Imagine my surprise then when the tannoy informed me that apart from my hand luggage I was permitted one bag of shopping! I wonder what would have happened had I put my handbag into the carrier bag. I'm not trying to flout rules but I find it very confusing when goalposts are changed.

BRU-LGW-BRU for £98 return including one piece of luggage. Beats Eurostar hands down in terms of price when you book last minute. Full outbound flight much lighter load on the return flight into BRU. Both flights delayed. Luggage on the belt when getting to the arrivals hall in LGW only a 2 mins wait in Brussels. At LGW the gate was only announced at 16.50 with the notice that the gate would close at 16.56 which made for a hasty trek across the famous bridge to the gate where speedy boarding had just been completed. Despite the delays all in all quite satisfactory flights.

I travelled Prague to Rome. I checked one backpack into the hold. I was carrying a small backpack which weighed about six kilos. I had a small bumbag around my waist which contained my valuables. I was told by this arrogant rude tall staff member to place my small bumbag into my backpack as he deemed it to be an extra bag. I have been travelling for 40 years and never come across this pedantic ridiculous rule. There were passengers there with three times the amount of my land luggage and many of them had their valuables in bags around their necks as well as their hand luggage. We also had to pay extra money from Split to Rome for hold luggage because it didn't come up on the Easyjet software app and it cost us more money at the airport. I won't be flying Easyjet anymore.

On-time departure as seems to be keenly adhered on any flights I've taken with easyjet. Informative flight deck and friendly cabin crew who for not one moment do I think want be be greeting every single passenger onboard but they do it and it's invaluable in my opinion leading to positive customer perception. Naturally being an airline of it's type anything you want onboard bar the toilet is chargable. Not a problem as what's on offer is priced reasonably the selection being good and if it's hot food you're purchasing it comes to you hot not lukewarm. Cabin crew seem to be far more visible during the flight than on some airlines which is undoubtedly a positive. Whilst no one expects them trolling the aisles for the who flight it is great to see them other than during cabin preparation and service times. Definitely an airline I'd have no hesitation in recommending. Comfortable on time flight priced competitively clean and comfortable cabin. Wishful thinking would have me hope some of the national airlines would embrace some of easyjets best practices but that will never happen so easyjet where practicable and price dependant would always be my first choice.

NAP-VCE. My last flight on easyJet was around March time frame. The luggage policy is a bit outrageous especially the carry-on policy. The flight was smooth and flight attendants were nice. Staff in Naples were very nice especially when i got mad about the carry-on policy. The staff in Venice were very nice they helped me get on my flight quicker since I was about to miss it. They were nice enough to hold my spot in line while I went to go pay for my luggage. Overall it was a good flight and airlines.

Just flown back from Jersey to Liverpool after a week both flights on time cabin crew attentive and polite. Flight deck crew announcement going out patchy but coming back good all in all good flights. I'll travel again.

Prague to Rome Fiumicino (Terminal 2) 18 August 2014. Ground staff were extremely rude about their overhead baggage policy. Cabin crew was more bothered about gossiping rather than serving the passengers.

FCO-PRG. Flight went well and in fact arrived early. Seat cramped but I got what I paid for. PRG-FCO. Flight was full during boarding there was this rude ground staff. She forced everyone to cut down their baggage to one piece per person. I told her that during our flight to Rome they allowed us to bring 2 pieces per passenger. She said things like I "dont care what you did in Rome this is Prague follow our rules". This is unacceptable easyjet needs to train their employees.

Recently took 4 Easyjet flights: GVA-LGW-DME-LGW-GVA. Maybe I was lucky but everything worked out very well. Of all the flights only the first segment GVA-LGW was late about 40 minutes but I'd planned an overnight stay before the 07:00 flight the next morning. I booked exit-row seats for the two long flights to and from DME and on my return leg had the whole exit row to myself so I lay down and even managed to sleep. I found the FAs friendly and helpful the on-board food is fine with me though some healthy options would be nice.