easyJet

I flew on the 12th from Luton to Palma and return on the 19th. I admit I was slightly worried after reading some of the reviews on here but I was pleasantly surprised. Checked in online however this doesn't save time as you still have to join a long line of people waiting to drop their bags off. This wasn't much of an issue as it was only about 10 minutes but I didn't see the point of checking in ourselves. The aircraft was clean and tidy and the seats were comfortable enough for just over 2 hours. We were late taking off by 5 minutes which doesn't matter as we made up the time. The food on board was nice and not too expensive for airline food. Cabin crew were lovely and professional and captain was very informative. I thought this flight was better than the Thomson flight I took 6 months ago which was double the price!

EZY5336 17th July 2014. On the plus side Easyjet are pretty punctual but two issues made recent trips just too irritating. Firstly the baggage drop at Gatwick is woeful. You really should not need to arrive 2.5 hrs before departure and queue for an hour or so just because EZ can't be bothered to have all the desks open (or rent some more). Staff shout out destinations so those about to miss their flight can go to the front of the queue. Perhaps it's better not to arrive too early and just wait for the 'late shout' - it's probably quicker! It's not as if EZ don't know how many customers are due to arrive each day so they really should plan things better. The 2nd irritation is being called to 'board' when at the gate. This isn't really boarding at all because typically you just show your boarding card and passport and enter a holding pen (eg Toulouse) and wait there sometimes for 20 minutes or so. Again it's for Easyjet's convenience/saving not the customers'. Why call family groups first so > they can stand for longer rather than call them last? Sometimes Easyjet can be good value but often they are about the same price as flag carriers but the service remains very budget airline. For me I'd pay a small premium for a decent airline. But if you don't mind queues shouty staff and noisy sales announcements on board they're OK. Better than Ryanair though.

LGW to Nantes. They say you get what you pay for but this was more expensive than the scheduled flight from London City. I fly multiple times/year normally long haul and I have never seen such rude uncaring staff as the ground staff at LGW. As commented upon by another reviewer silly me for checking in a bag as this then meant that I was told to stow my laptop under my seat as the overhead bins were for those with trolley bags. Check-in was a scrum added to by having to climb over those whose bags were overweight by a couple of paperbacks and were forced to re- pack their suitcases. Never again.

GVA-VCE GVA-LUT LUT-GVA GVA-ORY ORY-GVA. A terrible airline usually late has own rules which it does not follow poor security poorly trained staff at gate and on plane. The only reason to fly Easyjet used to be the price but with the delays and increased baggage costs you need to add about 50% to fare to compare.

Within the last 2 months I have travelled with Easyjet 6 times all Glasgow to Bristol return. Flights were always on time onboard staff friendly and not over pushy with onboard sales. Overall a very pleasant experience.

Flight with family Rome to Basel. At boarding no information of which gate to take. Waited for 2 hours until we were brought to aircraft. In front of aircraft bus turned around and brought us back to gate. No information why. After 4 hours we were told we might get a flight at 10 pm (instead of 1 pm) to Geneva then Bus to Basel - at 3 am in the morning when the airport was closed! They promised us a refund which was later denied and only given a flight two days later. Service the worst I have ever experienced. Unacceptable. Will never use again.

Flew LGW - Bordeaux on 26th July 2014. Gatwick check-in a complete nightmare - massive queue despite arriving 2.5 hours before the flight. Speedy boarding equally chaotic as some non-'speedy boarders' had already started queuing at the gate and stayed where they were. The two queues then became mixed up with the 'families' who were also trying to board first so 'Speedy Boarding' really not worth the trouble and checking in on-line academic as everyone had to queue anyway.

Flew from LGW-BFS. First of all our cabin baggage was just 2 centimetres too long and because of that wanted to charge us 45 pounds to put the bag in the hold. Very rude about it. Gate agent who thought she had a little bit of power. So they have us a rubbish bag out of the bin to put our stuff in. By the way this bag has flown in the easyJet cabin before without a problem. When we boarded the plane we told a cabin crew member and rudely said to us "You must have got away with it before but you didn't this time." We even saw bigger bags than our one going in the overhead lockers! We told a crew member and he said "Well I'm not checking the bag sizes." No customer courtesy! Next my grandmother is disabled and when we boarded the plane since one of our family members booked the flight didn't choose the seats they gave us a window and a middle seat. My grandmother is claustrophobic and has arthritis. We asked if she could have an aisle seat and said there was nothing that could be done and that she would have to take that seat. Not one bit of sympathy! The man who had the aisle seat was kind enough to let her sit on the aisle and he sat at the window! No courtesy from the staff! No help! Outrageously not allowing our bag on because of the wheel being 2 centimetres too long when bigger bags we saw were allowed on!

Edinburgh - Bristol 8 Aug 14 arrived at Edinburgh airport early so asked if I could transfer to an earlier flight was transferred immediately and given an extra legroom seat free of charge without asking by the very helpful lady on the information desk and also speedy boarding. Use easyjet frequently and they never disappoint.

Flight from Gatwick to Rhodes 30/07/14. Baggage drop was sorted within 5 minutes while we watched massive queues at all other airlines desks getting impatient. Found this quite amusing! Were then put to the front of the passport queue by an Easyjet staff member to save us some time too! Straight onto plane and we left early as everyone was on board early - great! Service was friendly on board but basic. Smooth flight with no gimmicks. Quick at other end too. Coming back was even better - 5 minutes from getting off the coach to being sat in departure lounge while everyone else joined their huge queues again! Does what it says on the tin really!