easyJet

Stansted to Palma 21st Feb returning 28th Feb. Bag drop at Stansted was very quick and not much slower at Palma where we were offered a 'free' second hold baggage item. I suspect they knew cabin storage would be at a premium with a full flight. Both flights to time and smooth-especially the landings where touchdown was almost unnoticeable. All in all a pretty good experience.

LIS-FNC another domestic flight with easyjet but this time I didn't catch it after all and in part due to the fact that easyjet now decides to slightly anticipate their take offs without notice. The plane was right in front of the gate they just had to open it and I would walk to the plane which had its doors still open and the ground support equipment also functional. Would it hurt that much? Had then to change flights to the other day paid 160 EUR more for 2 passengers and they weren't even able to give me a receipt with theirs and mine fiscal number I could only have it asking through the internet but it's actually impossible if you don't ask for it prior and through the process of booking. I think they try to skip their tax law obligations in the countries they operate.

LIS-FNC. Delayed by 30 minutes due to what seems a terrible lack of organization at easyjet's hub in Lisbon's airport terminal 2. There were 3 flights of easyjet leaving all at the same time. This terminal consists in a suffocating atmosphere with considerably bad infrastructure and used only for departures of low cost airlines. I was assigned a seat at the last row of the plane and not only there wasn't no window - in what it seems a business measure to book the more possible passengers at the expense of the seat pitch - but the plane itself was a really old A319 very degraded but the worst was the total lack of cleaning on the plane the seats textiles had a vivid brown in an absolutely act of negligence. The Portuguese male flight attendants chat a lot between both of them loud and clear as if the passengers were interested in knowing about their lives. Easyjet tends to be an excellent alternative choice but this time failed low of expectations. And please stop selling cameras among others throughout the flight. It seems like a bazaar not a plane.

Low cost seems to equal non existent customer service from Easyjet. Long queues at 'bag drop' worse than other airlines 'checkins' plus long queues at security = missed flight even arriving 2 hours before 'checked-in' flight. £65 per person to rebook on a later flight not what you want on a 3 day trip to Amsterdam. Easyjet don't want to know - never flying with them again.

Recently flew LGW to MXP and return over the half term break. Inflight the service was fine. Delayed significantly by weather on the way out but that can happen. What was shocking however was check in at LGW. Yes I know it was half term but it took 90 minutes to do a bag drop simply because their process with very few check in staff saw constant delays as those turning up late for other flights were whisked to the front of the queue. So if you want to avoid a queue arrive late if you like queuing arrive 2-3 hours early. Just ridiculous!

Flew STN-AST. Flew to Asturias as a direct with easyJet other options having poor layovers. Both flights on time and arrived ahead of time. Cabin crew always smiling and professional. Can't be beaten for the price.

I like this airline for its civility and cost and fly London - Toulouse about 10 times a year. But I've learnt to avoid the last flight of the day because the schedule always seems to slip and by the evening delays of 20-60 mins are common.

Travelled MAN to Paris return and LPL to GNV return last month. All flights on time with excellent service. My e- check in didn't work so I had to return to check-in for a boarding pass. Done with no qualms easily printed. Very satisfied flights.

Gatwick to Hurghada Egypt. Very good experience with easyJet. Flight on time pleasant crew and surprisingly they use different planes on this medium/long haul route so seating comfortable and spacious. Plus at £65 incl taxes you can't get much better value (competitors were charging £200+).

Overall good flight to and from Marrakech. Not sure what the point of the baggage drop is when you have to join an endless queue with people arguing about seats and luggage. The check in at Marrakech airport was farcical. We joined a queue with 4 families ahead of us. There was already a woman at the counter who kept arguing with the counter staff for over half an hour. The checking clerk kept disappearing and nothing appeared to be resolved. Then a single-man checked in quickly. He was followed by a large family group who appeared to be completely unable to fill in there own exit cards. The check clerk proceeded to fill in each form for them taking over half an hour! The family then proceeded to tag each piece of luggage with security strips. Our conclusion is you need to arrive 3 hours before the flight in order check in. We were most disappointed.