easyJet

We travelled from Marrakech to Gatwick on Sunday 4th January. Our flight was delayed through no fault of the airline and the staff were efficient and friendly. The problems began when we arrived at Gatwick. Easyjet employ Menzies to handle their baggage transportation. We waited 90 minutes for our luggage to arrive. The staff had no information and simply said it was because our flight was delayed but other flights that arrived after ours got their luggage before us. The Duty. Manager refused to take calls from his own staff. Appalling service. Whilst Easyjet continue to employ such a useless and inefficient company to handle their baggage needs we will not be flying Easyjet again.

Flew from NCL to Amsterdam and again easyJet are fantastic. Every time I fly they just seem to get it right. Staff are always great and helpful and seating is comfy. Will continue to book them.

Travelled Arrecife to Liverpool 8th January having had a great flight outbound some days earlier ex Manchester with Monarch. The contrast could not be more stark. Boarding passes indicated a boarding time of 18.05 for a 18.35 departure. Approximately an hour before the due time boarding was announced which came as a surprise. An entire planeload of passengers were then processed through the boarding gate only to be left standing in an unlit hot covered walkway for just short of 30 minutes. Whilst my husband and I are able bodied there were any number of elderly passengers and very young children amongst our number who quickly became tired. This was an unpleasant experience but we were staggered to learn from regular passengers on this flight that this is standard prior to departure. From the moment the cabin doors closed pretty much until the wheels touched the tarmac in Liverpool 4 hours 15 minutes later those of us in the rear rows of seats were subjected to an absolute barrage of noise from the staff in the rear galley. During a long evening flight it clearly never occurred to them at any point that their passengers may wish to have some peace in which to rest read or sleep. Even the "trolley service" was conducted in between their gripping chats on many occasions causing them to have to ask passengers to repeat their orders as they clearly hadn't listened to them in the first place. We were both glad to finally exit the aircraft and both agreed on walking across the tarmac in highs wind and rain that we would not have had much confidence in this cabin crew to competently handle anything outside gossip and moaning. Will we fly Easyjet again? Trust me never.

After having to dangerously carry my 15 month old daughter her pushchair and 2 bags of hand luggage down two flights of stairs to get outside to the aircraft. I have to say you get exactly what you pay for "a flight". Totally disgusted none of the staff (at Newcastle Easy jet) offered to help. Although I must add after struggling at Gatwick a lovely member of staff took my pushchair off me in the departure lounge as she seen I was alone with a young child hand luggage and a pushchair. Flight itself was fine. But Easyjet you really need to brush up on the service your staff provide!

Flew from Luton to Lisbon for New Year. Both flights on time with efficient and friendly cabin crew. Only downside is the facilities at Luton.

EZY137 from Manchester to Belfast. This was my first time flying EasyJet since 2004 and I must say I was highly impressed. Can't fault them on anything. I dropped off my bag without any issues. I had a mobile boarding pass but the check in assistant printed me one nevertheless. It's nice that some go the extra mile. The crew on board were extremely friendly and welcoming. The flight left in good time and arrived 15 minutes early. An excellent and efficient service. I would certainly use EasyJet again.

EasyJet seem to be having a few organisational problems recently. We had a few friends telling us about delays problems getting into the plane and lack of information. We've always been happy with the service travelling with our family but have been disappointed by our last trip from Barcelona to London Gatwick. Our flight was scheduled at 7.30 pm. We had not luggage so arrived at the airport at 6pm. No information on the gate was available - we then learned that the flight was delayed by one hour. No one on the ground had information to give us. Delayed by another hour. We finally get to Gatwick and we were delayed again because there were no ground staff. Don't they have people at Gatwick who are supposed to communicated with the airport staff. Not a great experience.

On Tuesday 16 December our flight from Reykjavik was cancelled. The flight was due to leave around 14.55 by 17.00 we were in a hotel meal by 20.00. We were kept informed by the hotel staff who were very helpful helping people to print boarding passes. Whilst this delay caused us some inconvenience it was very understandable delay. I have been very impressed with this service.

My very short easyJet flight (45 minutes) from Amsterdam to London Gatwick was a very well oiled bus service. Quick efficient utilitarian. You get what you pay for. And I mean that in a good way.

Bristol to Edinburgh return 18 Dec 14 both flights left on time excellent crew and captain on each flight very informative and despite being bumpy flights felt completely at ease down to the announcements and cheery attitude of staff. Well recommended.