easyJet

Travelled from Edinburgh to Luton on 30/05/15 and returned on 07/06/15. Being disabled, I requested assistance on both journeys. The staff at Edinburgh were superb both times, but the staff at Luton were almost non-existent. On arrival at Luton, we were taken to the baggage hall and told to sit at the side where we would be attended to. I could see my case going round and round and it was eventually removed and taken to me by another passenger. When an attendant eventually arrived, after a very long time, he was rushed off his feet, as there was such a shortage of staff. On the return journey, I was almost reduced to tears. I rang from the booth for disabled assistance, and was assured someone would be with me as soon as possible. I rang twice more and both times was assured someone was on the way. Eventually, a very kind parking attendant went to investigate matters and someone arrived within 10 minutes, by which time I was almost passing out with the heat, as it was like sitting in a greenhouse with the sun beating down and I had waited an hour and a quarter! Again, the attendant was run off his feet through lack of staff and I had not even been checked in (so much for having to arrive 90 minutes before the flight!). As it was, the plane was late, otherwise I would have missed my flight. Having said all that, all staff were very civil, but it did turn my lovely holiday into a nightmare. If Easyjet are committed to helping disabled people have a smooth journey from start to finish, they need to get their act together and liaise with OES re passenger assistance, especially in this day and age. May I add that the cabin crews were most helpful, as were the OES staff at Edinburgh where the service is most professional.

As a traveller who double checks weight of cabin bag and checks in any larger luggage well before the trip I was very annoyed and distressed when the Flight Attendant at CDG casually stated when I was boarding that my cabin bag would have to go in hold as the plane (luggage capacity) was full. Whilst standing inline it was obvious that many passengers took more than their allowance on so I felt very displeased when I then had to get my computer and other in cabin needs out of my bag and carry them on board because of EasyJets mismanagement. I will not travel easyJet again.

Milan-Malaga-Milan - Flights on time nice Italian crews very careful safety procedure. Outbound flight on a A319 with very limited legroom. Inbound flight on a new A320 with new style seats and good legroom. Nothing negative regarding flights but I didn't like at all their call center and website. Two of us needed to contact them 3 days before departure and no answer even after 12 expensive minutes waiting. After 4 telephone calls without reply they decided to write. The automatic answer was: "we are very busy and will reply within 7 - 10 days"!

Travelled as a couple from London Gatwick to Rome (Fiumicino airport) from Gatwick on Sunday 31st May 2015 and returned to London Gatwick from same airport on Thursday 4th June 2015. Outbound flight: delayed by 1.5 hours due to original Airbus A320 (180 seats) out of action due to technical issues (Easyjet excuse) so eventually transferred to Airbus A319 (only 156 seats). Tight squeeze and confusion for many of where to sit and many family members split. This plane was looking it's age inside and rattled a lot. It was one of the spare ones used specifically for breakdowns. Inbound flight: Delayed by 2 hours. Okay this airport has had a fire but please it was a month ago! Tannoy systems should be fixed by now. This may not be Easyjets fault but consider this: The flight was EZY5260. There was nothing on the electronic screens to show that this flight even existed (despite an Easyjet representative saying that the flight was erased it was never on the boards as we were at the airport for many hours). At the departure terminal 2 there was no information but after several enquiries to airport staff we were asked to go to terminal 3. No information and nobody to consult. There was even a young Easyjet employee who was travelling on an earlier flight (there were several to the UK all delayed) who was as perplexed as we were). At last after further enquiries and looking at the Easyjet website on phones the reason given for the delay was that a technical fault was the excuse. Easyjet are not at fault on the airport issues but I think they could do a lot better. Replacing ageing aircraft is a must and leaving passengers in the dark is inexcusable. Even though the pilot apologized for the delay it's not the delay at all it's the lack of common sense and dialogue that exasperates passengers. I've been in similar positions with other airlines. What do they do? Obtain a large white card describe the problem and where to go and have a rep at the terminal as described. It's not rocket science is it? The marks given are for poor customer relations and not the flight or pilot or flight attendants who were probably as cheesed off as the passengers for working later than anticipated.

We recently holidayed in Santorini Greece and flew out on Sunday 17/05/2012 returning Wednesday 27/05/2015 at 13.10. There were a few problems on the ground which delayed take off but we were kept informed and felt comfortable with it. As the flight commenced the front 10 rows were inconvenienced by a large family who constantly demanded attention from the crew and a small boy who ran up and down the aisle punching passengers arms as he went. He was completely uncontrollable. My observation was that cabin crew dealt with it very professionally and with humour. The flight was an excellent experience otherwise with a lady pilot keeping us well informed and a great landing!

I flew to Ljubljana airport on 23 May 2015. The plane was delayed 5 hours on the way out due to a technical problem. Small voucher given at Stansted airport which wasn't accepted or didn't work at several food shops. No extra internet time given and only one hour free. I now come to Ljubljana one week later to find plane delayed approx. 2 hours. I did check if any delay before leaving hotel and none mentioned. At least Ljubljana airport give you free unlimited Internet! I will look at using Ryanair from Luton next time.

MAN-JMK-MAN. Brand new A320 both ways. Outbound the crew worked as a fantastic team the young female Captain was very informative about the route. The return flight seemed to be much busier some of the flight deck announcements were inaudible. I tried the cheese melt hot sandwich from the bistro. One could only describe it as vile. Hot on one side almost frozen in the middle. Two passengers nearby threw theirs away. Arrived back 30 minutes early. Overall great fantastic service on brand new aircraft I'd just give the Bistro a swerve next time. D E & F seats nearer the front have tighter pitch than seats A B & C.

We flew from Inverness to Luton on Wednesday 13/5/15. As usual it was a straightforward flight with no problems. The cabin crew were efficient and polite and because of the short duration of the flight were quite busy. There was a number of disabled passengers including me who required assistance to disembark. Unfortunately the vehicle used for this was busy elsewhere and we had to wait about 10-15 minutes to get off. The Easyjet crew were very apologetic and the Captain herself came back and stayed to chat with us while we waited which I thought was a good bit of customer service. Once in the baggage reclaim area there was another slight delay as the conveyor belt would not start. The attitude of some passengers was appalling. The one airport employee present was constantly badgered about what was happening. All he could say was the engineers were trying to fix it and the duty manager was on his way. This evidently was not good enough for some and they registered their displeasure by behaving in a rude and arrogant fashion to both the one employee present and the duty manager when he arrived. The belt started and all luggage was offloaded and collected after about 30minutes not exactly a catastrophe but to some it was as if Easyjet (who were not responsible for any delay) and the Management at Luton Airport had deliberately conspired to cause a problem for their amusement. People should be more tolerant and if time is truly important perhaps allow time for possible or even probable delays.

LPL-ACE-LPL 3 May-7 May. Both A-320 aircraft's were clean and comfortable crew excellent on both flights. Flights left slightly late but due to tail winds arrived on time into Lanzarote and 20 minutes early into Liverpool. Yet another excellent flight. Easyjet remain our low cost carrier airline of choice.

Flew from Luton to Naples on 1st May and then returned on 4th May. This review is for the 4th May return journey (10.35 flight). How nice and personable for the captain to greet the passengers in person just before take off. The cabin crew were friendly and professional. Not used to seeing air hosts/esses looking like they actually enjoy their jobs!