easyJet

MXP-MUC-MXP, outbound flight was early in the morning and departed on time from Milan. Return from Munich arrived 25 minutes prior our scheduled arrival time in Milan. On both flight crew members were polite and kind, airplane was cleed and new seat were very comfortable. I didn't use their inflight food service and I neither bought anything from the onboard shopping.

Flew out on a new A320 which had the new thin seats which proved to be very comfortable even on a 3.5 hour flight. There seemed to be more space generally so it was a good flight. Left early and arrived early. Check-in at Bristol was well organised with all check-in desks open so little waiting. A different story at Madeira airport. We queued for best part of an hour to check-in. The whole thing was a complete shambles and there were some heated exchanges between passengers who tried to push in. We have seen this before at Madeira airport and it makes for a poor end to a nice holiday. Easyjet need to review their arrangements at this airport. The flight itself was uneventful on an older A320, left early and arrived early. The only slight disappointment was that there was only one refreshment run. Since they had run out of most snacks early on the first run perhaps they thought it wasn't worth doing a second (although a drink of some kind would have been welcome). Overall easyjet is my airline of choice when travelling in Europe as it is now on par with BA or other national carriers.

Drop off luggage queues huge both ways. Easyjet provided the basis for a trip. Ok for short haul flights, not ok for long flights.

Flight out was about 20 minutes delayed due to late arrival. Speedy Boarding ticket row 1. The boarding process was well organized - SB ticket holders first on bus and first off to enter aircraft at remote stand in Geneva. Aware that Easyjet have changed there hand luggage allowance but no passengers had their hand luggage checked or measured etc. Some taking on board alot more than allowed. A very quick food and beverage service for 45 minute flight. Flight attendants x4 working hard in short flight. No inflight entertainment as expected. Arrival in Nice to the gate safely.

I've not flown with easyJet for a few years. This was a good flight, leaving very punctually and arriving a bit ahead of schedule. The boarding process was quick and efficient as was disembarking in Bordeaux. The cabin crew on this flight from Bristol were especially nice and were really good with children, which was nice as I was travelling with my two young nephews. I didn't bother with anything from the in-flight service so can't comment on that. My seat was fine as well, although the seating generally looked like it could do with a bit of refurb soon. But overall I was really pleased with the service on this very short hop from Bristol to Bordeaux.

My return flight to the UK from Bordeaux was not as good as going out. Largely due to the chaotic nature of Bordeaux airport. This involved a cattle like holding area for passengers waiting to board the flight. We were held there for ages before being allowed onto the plane and it was really uncomfortable with nowhere to sit and a single file queueing area in place. Once onboard the flight was very busy. The cabin crew did a good job really, especially as there were one or two disruptive passengers on board who were pretty rude to one flight attendant in particular. Other than that, the flight went very quickly. I was going to get something from the in-flight service, having not been able to pick something up at the airport, but it was slow coming round (despite the fact I was only in row 9) so we were making our descent by the time they got to me.

Travelled from Edinburgh to Luton on 30/05/15 and returned on 07/06/15. Being disabled, I requested assistance on both journeys. The staff at Edinburgh were superb both times, but the staff at Luton were almost non-existent. On arrival at Luton, we were taken to the baggage hall and told to sit at the side where we would be attended to. I could see my case going round and round and it was eventually removed and taken to me by another passenger. When an attendant eventually arrived, after a very long time, he was rushed off his feet, as there was such a shortage of staff. On the return journey, I was almost reduced to tears. I rang from the booth for disabled assistance, and was assured someone would be with me as soon as possible. I rang twice more and both times was assured someone was on the way. Eventually, a very kind parking attendant went to investigate matters and someone arrived within 10 minutes, by which time I was almost passing out with the heat, as it was like sitting in a greenhouse with the sun beating down and I had waited an hour and a quarter! Again, the attendant was run off his feet through lack of staff and I had not even been checked in (so much for having to arrive 90 minutes before the flight!). As it was, the plane was late, otherwise I would have missed my flight. Having said all that, all staff were very civil, but it did turn my lovely holiday into a nightmare. If Easyjet are committed to helping disabled people have a smooth journey from start to finish, they need to get their act together and liaise with OES re passenger assistance, especially in this day and age. May I add that the cabin crews were most helpful, as were the OES staff at Edinburgh where the service is most professional.

As a traveller who double checks weight of cabin bag and checks in any larger luggage well before the trip I was very annoyed and distressed when the Flight Attendant at CDG casually stated when I was boarding that my cabin bag would have to go in hold as the plane (luggage capacity) was full. Whilst standing inline it was obvious that many passengers took more than their allowance on so I felt very displeased when I then had to get my computer and other in cabin needs out of my bag and carry them on board because of EasyJets mismanagement. I will not travel easyJet again.

Milan-Malaga-Milan - Flights on time nice Italian crews very careful safety procedure. Outbound flight on a A319 with very limited legroom. Inbound flight on a new A320 with new style seats and good legroom. Nothing negative regarding flights but I didn't like at all their call center and website. Two of us needed to contact them 3 days before departure and no answer even after 12 expensive minutes waiting. After 4 telephone calls without reply they decided to write. The automatic answer was: "we are very busy and will reply within 7 - 10 days"!

Travelled as a couple from London Gatwick to Rome (Fiumicino airport) from Gatwick on Sunday 31st May 2015 and returned to London Gatwick from same airport on Thursday 4th June 2015. Outbound flight: delayed by 1.5 hours due to original Airbus A320 (180 seats) out of action due to technical issues (Easyjet excuse) so eventually transferred to Airbus A319 (only 156 seats). Tight squeeze and confusion for many of where to sit and many family members split. This plane was looking it's age inside and rattled a lot. It was one of the spare ones used specifically for breakdowns. Inbound flight: Delayed by 2 hours. Okay this airport has had a fire but please it was a month ago! Tannoy systems should be fixed by now. This may not be Easyjets fault but consider this: The flight was EZY5260. There was nothing on the electronic screens to show that this flight even existed (despite an Easyjet representative saying that the flight was erased it was never on the boards as we were at the airport for many hours). At the departure terminal 2 there was no information but after several enquiries to airport staff we were asked to go to terminal 3. No information and nobody to consult. There was even a young Easyjet employee who was travelling on an earlier flight (there were several to the UK all delayed) who was as perplexed as we were). At last after further enquiries and looking at the Easyjet website on phones the reason given for the delay was that a technical fault was the excuse. Easyjet are not at fault on the airport issues but I think they could do a lot better. Replacing ageing aircraft is a must and leaving passengers in the dark is inexcusable. Even though the pilot apologized for the delay it's not the delay at all it's the lack of common sense and dialogue that exasperates passengers. I've been in similar positions with other airlines. What do they do? Obtain a large white card describe the problem and where to go and have a rep at the terminal as described. It's not rocket science is it? The marks given are for poor customer relations and not the flight or pilot or flight attendants who were probably as cheesed off as the passengers for working later than anticipated.