✅ Trip Verified
| I had flown with Easy Jet seven years ago, and at the time, we got a low fare, but then there were many additional charges that were added. That was fine, as they were honest about it from the word go, and I knew what to expect. In booking with them for a flight to Sofia from Gatwick, I looked on line, and was pleased to see that they now included one cabin bag and personal item in the cost of their tickets, so I booked with them. I assumed that this was an attempt to compete with other discount airlines like Ryanair, etc. We checked in on line, and while waiting at the gate to board, there was an EasyJet employee going through the line and picking people out of the line and charging them a 50 pound fine for having an extra bag. She got a number of people as she did this and had a machine at the ready to charge our credit cards. When I protested, she said that our personal items were too big, and that I should have read the terms and conditions more carefully. How many people do that? Without being a member of their "Easy travellers" group, it was the same as always, and we were "fined" 100 pounds because our personal items were too large. Had we known, we would have factored that additional charge into the cost of our flight, and would have likely flown with someone else as the EasyJet flight was much more than other airlines with the additional baggage cost, and they flew at inconvenient times, and into the nasty, old disused terminal at Sofia Airport. If someone makes you pay an additional 100 pounds to board a flight you have already paid for, there is no name for it other than theft, fraud or extortion. At EasyJet, it is called business as usual. Never again!