✅ Trip Verified
| Their baggage policy is now quite absurd, you can take a box of chocolates in your backpack and that's pretty much it, I witnessed some sad scenes from fellow passengers boarding. Flights were packed, which is not what you want in these times, on my flight back I had the passenger sitting next to me frequently touching my knee and elbow which is insanitary. Although Lisbon airport is operating at 10% capacity, they park remotely and make passengers travel through the airport in overcrowded buses to and from the main terminal. They closed boarding more than 30 minutes before departure at Lisbon, which made for quite a scare but their boarding staff were really friendly and accommodating. Thankfully though, their onboard sales are temporarily suspended and the aircraft looked neat and well cleaned. They definitely need more flights on this route, I paid 307 euros for both ways for flights that are domestic and no longer than one hour and a half. I only use them as a last option which was the case, they withheld money from previous flights that were canceled instead of reimbursing me as they should. Their customer service is virtually non existent and from Portugal there's no free call lines to reach them, you pay quite a big toll. They are now not different from the more miserable low cost airlines in Europe and their motto seemed to have change to something related to how subliminally they make you feel hated and unwelcome as a paying customer. Not for me.