| Gatwick to Barcelona. Following our check-in on Sunday 27th July to Barcelona, we were informed our flight was cancelled and to find alternative transport as there were no flights available, we missed our cruise in Barcelona paid for new flights, had to fly to Germany then a connecting flight to Palma in addition the cost of a taxi from London to Manchester and hotel accommodation in Palma to try and pick up the cruise ship I had two children with me as well. Having returned from my holiday I telephoned Easy jet to speak about my claim, I would like to report how unhelpful your customer services team member was, when I requested to speak to the claims team you simply left me on hold for an hour. I still haven't received my refund and have been told there's is nothing they can do about my refund other than for me to wait. Most definitely not flying with Easyjet again, the disruption this caused us with additional costs and travelling to be treated in that manner when you telephone to discuss my claim. Other airlines informed their passengers of the proposed ground strike in Barcelona that day, why did easyJet wait until we had checked in, why did they not inform us prior like other airlines.