✅ Trip Verified
| Easyjet and their staff at Rome FCO airport are a joke. I needed to fly out of Rome to Paris on October 3rd, 2018. Our original flight was at 9:50 am. It was at the airport that I realized I didn't have my passport. I went up to the Easyjet desk and explained to them that I do not have my passport and it most likely was left at a shop in Central Rome. At this time, it was only an assumption that my passport was there. This is because I received a missed call from a Rome number the night before. I spoke to the man about my situation and he said that it would be fine for me to go retrieve my passport and come back and book a flight (fully knowing that my original flight was at 9:50 am and it would take me 2 hours round trip to get my passport from Central Rome). He said that once I had my passport he can go ahead and book a new flight for me no problem, I just had to pay the difference. I wanted to make sure I knew everything I needed to know before leaving the airport and just wanted reassurance that there would be space available for me when I come back to book my flight to Paris. He said everything was fine, just go get my passport. I come back to the airport and an employee says there is nothing she can do and that I had to buy a completely new flight. I told her I had spoken to her colleague this morning and he said I can pay the difference. I tried to ask her understand my situation and that her colleague had told me otherwise. She would not change her mind. I agree to buy a new flight and I realized I booked for Oct 04 instead of Oct 3. I tell her I just booked the flight like 2 minutes ago but I booked for the wrong day, can she change the flight for me. She says that for her to change the flight Easyjet will keep 40-50 euros for the change. You can imagine how frustrated I was at this point. I compromise and purchase a new flight even though her colleague told me I would only have to pay the difference, I go and book my own flight because an Easyjet employee with a computer right in front her, says that she can’t help me, and on top of that the they are charging me to change a flight that I literally had booked 2 minutes prior to talking to her. It just didn’t make any sense. Nowhere did I read that there is a 2 hour time limit on booking a new flight. Nowhere did I see that Easyjet would keep a portion of what you had paid just to change the flight on top of paying a difference. The customer service was absolutely horrid and honestly non-existent. It’s not worth it to fly this cheap airline.