easyJet

✅ Trip Verified | Flights delayed by over 1 hour and the airline crew decided to leave all the passengers stranded on the aerobridge that connects to the plane. With no update and communication, all the passengers were simply left stuck with no access to water.

✅ Trip Verified | I booked a flight to go to my grandmas 80th Birthday and they just canceled the flight. I wanted a solution and the only thing they said was to go to their homepage. The next flight available would‘ve cost 1000 CHF. They just aren‘t good with their customer service.

✅ Trip Verified | Unfortunately there is no chance that everything will be as planned with this company. I travelled from Amsterdam to London with a backpack which was fine. When I travelled back to Amsterdam with a backpack and a small shopping bag (bought clothes from the airport) they add me a fee for £39.99 before the boarding because I had too many bags on me. Since I am allowed to shop from the airport, why am I supposed to fit everything I bought in the airport into my backpack? They told me “I need to pay” and “its not debatable” and the customer service were quite pressing on that. Next time, this company is going to be my last choice over the other flight companies.

✅ Trip Verified | Nothing wrong with the flight but rather than arrive at Gatwick north we arrived at Gatwick South. No announcement from the crew or anyone. So there were passengers left confused, late at night, in the wrong terminal with their connections, greeters and onward arrangements screwed up. A simple announcement or warning by the crew would have helped. But easyjet don’t care. And their pricing is despicable.

✅ Trip Verified | Departing from Amsterdam was unpleasant. The plane was delayed. First, all the passengers were sent down the stairs to the holding area H2, then told to go back up to H pier corridor as there might be a gate change. Hardly any seating in H pier so I had to stand for ages. There wasn’t a gate change so we all went down the stairs again. This meant that I had to put my official EasyJet size cabin baggage into the frame twice. Each time it fitted of course but I had difficulty getting it out again each time. I arrived safely at Luton Airport more than an hour late. The return journey was punctual but at the departure gate I had the same problem with my cabin baggage, the ground steward came across as rather aggressive. There was a long wait on the stairs before boarding. This airline flies me to Luton near to where I need to be.

✅ Trip Verified | The plane was not clean and the crew threw the garbage (used and dirty tissue paper that was on the seat, under the seat, being rude when alerted. One of the crew members mentioned that she didn't even want to be there working, she wanted to be at home but they called her at the last minute. Avião não estava limpo e a tripulação atirou o lixo ( lenço de papel usado e sujo que estava no banco, para debaixo do banco sendo rudes quando alertados. Uma das tripulantes mencionou que nem queria eatar ali a trabalhar, queria estar em casa mas chamaram-na à última da hora.

✅ Trip Verified | Absolutely disgusted how they simply abandoned myself & a plane load of passengers at Paphos Airport at 11pm on 8th March 2023, with the instruction of "we have cancelled your flight, you have to find another way to get to Bristol, you have to find your own accommodation & sort your own way of getting there". We had to go and collect our cases & leave the airport. Earliest flight back to Bristol is Wednesday 15th, so another week at my expense as I found a Jet2 flight then. The fight will begin for compensation when I get back.

Not Verified | Extremely convenient flight times. Departure was also on time. I liked the practice of serving complimentary glasses of water during a national heatwave, despite most of of their American counterparts charging for a cup of water! Seats were also nice and comfortable. Would definitely recommend.

✅ Trip Verified | Had a difficult boarding due to a mix up with luggage tagging by ground staff. There was also a young couple with 3 children who needed to be sitting together. The flight manager handled all these mishaps excellently and kept updating passengers in a calm and collected way. She also sorted out the family seating very efficiently. Hats off to the team for making our flight so comfortable.

Not Verified | It's several years since we have flown with any other airline but easyJet, which I think speaks for itself. We have in the past used Ryanair occasionally but once they started seating couples separately if they did not pay for seats we ceased to do so. EasyJet suits us perfectly and flies to the places we want to visit. We were apprehensive when the rules / charges relating to baggage taken on board were changed, but we experimented flying with backpacks only which will fit under the seats in front and found that we could easily manage with those for a week's holiday. Since then we have happily travelled lightly and found it very easy indeed. We actually registered the fact on our most recent trip that is the "Speedy Boarding" passengers who now rush to queue when the boarding staff appear because they want to make sure of finding locker space as close to their seats as possible. The rest of us who have not paid extra for anything can just wait and board at our leisure. I can't recall more than one major delay in all the years we have used easyJet and just a few minor ones. On our last trip earlier this month both the outward and inward flights left and arrived slightly early. Flying out from Liverpool as we invariably do, we find it very rare that there is any nitpicking about bag sizes (despite some of the bags that we sometimes see!) and the whole process of flying with easyJet for us is relatively relaxed. It obviously helps that we know the ropes and that we keep abreast of any rule changes e.g. regarding baggage. It does seem to me that some of the critics fail to check on things like this and therefore are at least partly to blame when faced with charges they did not expect.