Delta Air Lines

I was very disappointed with my Delta Air Lines flight from Honolulu to Salt Lake City. The male flight attendant that serviced my area in First Class was rude and impatient conversing with me. I couldn't hear him as he was asking me a question about what I wanted to eat. He had to ask me three times due to my hard-of-hearing. He rolled his eyes, then strred at me for my answer as he asked, “do you want meal?” The person next to me overhead light did not work. My light switch worked her light. The male flight attendant kept telling the lady next to me how to touch the screen because, "it's sensitive, just like me". This is all done without a smile. How Rude!.And no can tell me that's Hawaii humor. Never during the flight did a flight attendant smile or have any gestures of kindness. One third of the way into the flight, my video screen didn't work. The flight tracker didn't work. I couldn't watch my video. When I told a female flight attendant she just said that she would, "be sure to tell them to write it up". No apology! So, I just stared at other peoples monitors without sound because I couldn't even read cause my light didn't work and my switch controlled the person sitting next to me! In defense of Delta. I had four other stops (back and forth) and they were all ok to good service.

After being stranded by Hainan Airlines, Delta stepped up and not only was able to get me on a flight at a competitive rate, but I was surprised their quality of service, seat room and meals as well as waiting area accommodations were all superior to what I've been putting up with for years. Absolutely no doubt both my wife and I will do all our travels to China with Delta from now on, but they will get our recommendation at every opportunity.

Travelled Delta Air Lines premium comfort from LHR to Seattle then returned to UK from Honolulu via Seattle three weeks later. Pleasantly surprised to see that the Honolulu Seattle leg of this trip only cost about £200 or so than the round trip flights from London to Seattle even though it is a five hour journey - perhaps because it is an internal USA flight and not international. Anyway, the first leg when off without a hitch, seat comfortable, food fine entertainment good. The trip from Hawaii to Seattle was overnight, a little less comfortable (it was an economy seat) than the trans Atlantic and packed as an early flight had been cancelled some months earlier. Myself and others offered to have our hand held put in the hold and this worked fine as these bags were the first ones off in Seattle. Third leg was going fine 'til we started take off down the runway. Whereupon the plane slowed and returned to the gate. Apparently a generator had failed so we de-planed and waited 3 hours for a replacement. We were kept informed all the time and given snacks and beverages. Just as about a 100 pizza boxes arrived they announced we could re board and off we went. Unfortunate delay but these things happen and otherwise a routine flight back across the pond. No problems with Delta.

Last minute flight so I paid $750 CAD for this roundtrip in premium economy. Flight to SFO was smooth - with connection in Seattle. Flight home was bad: I arrived SFO at 11:45 am for 2pm flight. I received a message from Delta that flight was delayed and to contact them. I left the gate, through security, to check-in desk and they advised that the new departure of 2:38 was still good for my connection. Back to the gate, where before boarding an offer was announced to provide a $400 voucher for anyone who would stay behind, which I did not select because I had plans. We boarded at approx 2:30. Approx 2:45 the captain announced we would be held at the gate. We took off at approx 3:10 - at this point I knew I would need to rush to catch connection, which was from different terminal in LAX. We landed LAX &and were held on the tarmac, I deplaned at approx 4:48 to catch departing flight to Calgary Canada on WestJet (codeshare) at 5:05. I obtained assistance through security and ran to the gate in my socks to find the flight gone. I called Delta - they said the next flight would be the next morning. I went back to the other terminal and to the help desk - where we spent over an hour looking at every connection I could find (Vegas, Salt Lake, Vancouver) but every flight had a connection too close to make it home - so I gave in and arranged for the morning flight on WestJet. I asked for Delta to provide me with a Hotel - the answer was no. Supervisor gave me a discount voucher. Next I went downstairs to get my luggage. I was told it was with WestJet and I could not get it because WestJet personnel were not there, but not to worry it would be on my flight tomorrow. I got upset and the very helpful team actually went over got my luggage. Now it is 8:30pm, 3.5 hours after my flight landed. I entered the website for the hotel, as per directions on the coupon. Site was blank for LAX. I called the phone number on the voucher and was told there was no availability for LAX! I called my husband - who went on the internet to search Airport hotels - everything was showing as FULL or over $350 for a 2 star. Thinking this was only because of how late it was, I called several of these hotels and was told they were indeed booked. I was offered expensive hotels miles away - no shuttle. I needed to be at the airport 2.5 hours before my 8am International flight (because I did not have a boarding pass with the change, I was told to arrive extra early for the flight). So this was unacceptable - I went back up to the Delta help desk to tell them to get me a hotel. I was again told by the supervisor they will not help with a hotel. Agent even left to confirm the voucher was not valid and hotels were indeed booked. I saw they had a flight posted leaving LAX at 9:45pm to Oakland (same are as SFO). I asked to be put on that flight but they would not do it - saying that was 2 legs and I only had 1 leg of my flight left. I had to pay $305 ($400 CAD) for 1 way to OAK, as flight was leaving and decision had to be made. Terrible

Used Delta Air Lines for the first time, flying from London to New York JFK in October 2015 and I was pleasantly surprised. The flight was on time, boarding was smooth. The supply of food, snack and drinks was really good. The quality of the food was pretty good and they serve pretty big portions too. The plane was a Boeing 767, seats in the economy section are pretty much standard, but more comfortable than other airlines I have used. Entertainment wise, there was a good selection of films and TV series to choose from. Overall it was a very good flight (better than my return flight with Virgin Atlantic) and I would use them again.

I'm submitting this review because of what I thought was outstanding friendly and helpful ground and cabin staff during this trip from Los Angeles to Cincinnati via Dallas Fort Worth. This trip was remarkable for how polite, patient, and free-from-corporate-speak the ticket agent, gate agent, and cabin crew were to me - an experience I had not had with Delta in years past. My flights were punctual and the leg room was tight, but not unreasonable.

Delta Air Lines from Seattle to Anchorage in exit row. Delta has an unusually cramped cabin, even in First Class, so I was relieved to get the exit row. On takeoff, a strip of plastic from the overhead bin compartment fell off and hit me and the guy behind me in the head repeatedly. It was light enough that it was an inconvenience rather than a cause for alarm or injury, but it does call maintenance into question. Then the cabin crew proceeded to serve six bottles of booze to the gentleman seated next to me, despite the fact that he was visibly intoxicated after the first four. Not sure how he'd assist with the emergency exit when he was drunk enough to begin making phone calls as soon as we could see the destination in the distance and yelling obscenities into his phone. Cabin crew ignored this just as they ignored the fact that they over served him beyond any reasonable margin of error. They'd sell him six bottles of tequila, but they only came through the cabin to provide half glasses of ice with a splash of soft drink on a three hour flight. This is on par with what I've come to expect from Delta Airlines. At least I wasn't in First Class this time, and had some leg room (Delta's First Class cabin is as tightly packed as their steerage class rows.)

Los Angeles to Las Vegas with Delta Air Lines. Punctual, comfortable and nice crew, and the flight fulfilled my expectations. The Boeing 717 is a nice and silent plane, especially if you fly first rows. No real catering was offered, but was else can you expect on a 45 minutes flight, just drinks and snacks service. The seats are comfortable, wide and with sufficient distance to the next row. Boarding process fluent and prompt take off. The SkyClub lounge in LAX is fantastic!

Las Vegas to Atlanta with Delta Air Lines. Uncomfortable seats, cramped beyond belief and incredibly rude staff throughout the flight. The check in staff were good. Won't be flying with them again given the choice.

After our flight was delayed from Maui to LAX, we missed our flight. When we landed, the gate was taken so then we missed the last flight of the night. We then had to stay the night in the airport with no accommodation offered. The customer service is absolutely horrible, staff is rude. I say make them sleep on an airport floor for a night, and then tell me they're sorry for the inconvenience. Every gate attendant I dealt with has been rude and not wanting to find flights for us, and acted as though I asked them to do something that was impossible. I would never recommend flying with Delta to my worst enemy. An announcement came over they were offering $500 vouchers for people to give up their seats, when we were offered nothing for them making us miss our flights. To put icing on the cake, they removed our checked bags and now have no idea where they are. Good luck if you fly Delta.