Delta Air Lines

SLC to ATL, Airbus 320. All staff were very friendly and professional. Boarding was orderly. The snacks offered in EC were very good. The food for sale was surprisingly good. My wife and I selected items that were in a brown paper bag and included 2 roast beef sandwiches, a bag of chips and cookies. My only complaint was that there was no IFE system. This could be that the flight was only 3 hours. Basically, I do not see much difference between first class and EC on Delta. I would say that I see more smiling faces from employees on Delta than on their competitors.

We booked on a Delta Air Lines buddy pass a few weeks before for a round trip. After arriving in Phoenix from Detroit we found out on the way home that the payment had been cancelled, and even though we were still listed online for the standby list, they refused to let us on. The airline attendants could not and would not explain how the pass was cancelled, why the payment was canceled, we tried logging in ourselves to rescheduled and the system wouldn't let us. The attendants were useless and we ended up borrowing a buddy pass from a complete stranger who felt bad for us. The airline system was unorganized, showing different information for us online and the airline attendants; the attendants knew nothing and did nothing to correct the situation, I was basically told to call customer service to reschedule my flight. They had even sent us a confirmation email that morning. What a joke! Totally not worth the cost when other airlines have pretty much the same rate with cheaper bag charges. I'm giving this airline a 1/10 because none of these other features matter if they can't even accurately communicate the status of your flight reservation.

I made a mistake booking to New York Friday with my family. Instead of 09.40am, I put it as pm on my phone when I booked it. I just caught and called Delta, they said it would be $700 change fee per person x 4 -the flight only cost me $1500 roundtrip for all four. Nice customer service, honest mistake and my whole family gets screwed over on a family vacation. I am a frequent flyer with Delta because of the hub in Detroit. I will do whatever I can not to fly them again.

New York JFK to Saint Martin return with Delta Air Lines. Check in good. Boarding process well managed. Prompt offer of beverage by engaging crew. Flights left on time and arrived 30 minutes before schedule. Both planes had personal IFE. Return Boeing 757-200 was a newer plane with new Boeing interior and comfy seats. Outbound flight meals were nice, return was so so. Efficient crew and who enjoyed their job. Pleasant and good experience.

Take off on time. Good leg space - paid £64 per seat to upgrade to Delta+ which is the premium economy section. The one negative is that if you are not a regular flyer with the carrier, online check in is a pain as the seat options are terrible and you have to pay extra to sit together. However, once on board, was impressed with the service and the timeliness. Aircraft looked better than any BA aircraft I have flown on recently. Very friendly FAs. Very bumpy flight across the pond but the crew kept serving water and juice through the flight. Lunch was good. Entertainment options are limited. I would not hesitate flying them again.

San Francisco to New York with Delta Air Lines, and very impressed all the way around. On the ground the Delta club was quite comfortable with a vast array of breakfast items: juice, good selection of fruits, bread, pastries, hot and cold cereals, espresso machine. The new Delta One seat is very good (obviously made by the same supplier for the SWISS business class long haul seats). It is lie flat and seats have direct aisle access. Service on board attentive and friendly. Food a notch above. The usual fruit selection and omelet, but Delta added a smoke salmon plate. Flight on time. IFE decent. On the whole I liked the product.

New York to London with Delta Air Lines. We started off with a very helpful member of staff who checked us in at the screens before we queued to drop our bags off. It all went downhill from there! A misery behind the desk couldn't engage in conversation or even make eye contact before telling us that our seats would be allocated at the desk. She also told us that as we had the same reservation, the seats would be together. Good news as we are newly weds. After waiting at the gate, 15 minutes before scheduled boarding, we had to change to another gate. Pilot/co-pilot announces to the passengers that there was an issue with a fuel pump with the previous plane. (Is that courteous or unnecessary)? Unnessecary for the less confident passengers waiting among us. Over an hour late boarding and we are told that our seats aren't together after all!! The joke of the matter is that when we board, I was sat in the centre of a married couple in an aisle of three seats! That is just total incompetence! Obviously I changed seats with them! Food was barely edible, the orange juice with breakfast was still frozen! Seat pocket was torn, the cabin was shabby and tired. Delayed by +2 hours. It's like this airline has just been thrown together on the cheap and the service and comfort and colour scheme (navy blue, red and bright pink?!) reflects this.

It started off as a short delay because the captain didn't show up, the cabin crew were very nice and interacted with the passengers whilst the delay was on. Once we got going, the crew was amazing, young, etc. The uniforms and cabin were very up to date and nice. We arrived only 5 minutes later than our initial arrival time. The cookies and complementary beverages were great.

Extremely disappointed with the flight attendants on this Delta Air Lines flight. Never in my life have I seen such laziness or disrespect. I recently had major spine surgery and have lifting restrictions so I asked for help with putting my bag in the overhead compartment. The flight attendant gave me a dirty look, told me no, said that "people like you" shouldn't be allowed to have a carryon if I couldn't lift it, and went back to her conversation with her co-worker! I'm disabled, not stupid. I've never been treated so badly in my life. Overall, terrible experience.

My flight with Delta Air Lines from London to New York was good. Very nice flight attendants, nothing to say about the check in and airport experience as in transit. A nice IFE system, and food was ok. The only downside were the seats which were too small and not comfortable.