Delta Air Lines

I was in Delta Air Lines first class from Minneapolis to Edmonton this afternoon, and it was awful service. The first class steward did the very minimum that he had to do. In a 2.5 hour flight he served us a drink with our lunch and we were not offered another thing in the remaining 1.5hours. Not even a glass of water! Also, once I had finished my lunch it was at least 1/2 hour before he picked up my tray. I was just going to use the call button because I needed to use the washroom. I saw another lady in 1C take the tray up to the work area herself. Not very impressed, On the short flight from Des Moines to Minneapolis it was the opposite, in that short 45 min flight even got a refill on my juice.

Nashville to San Antonio with Delta, sitting on aircraft right now. Seats are awful. Once again, my carry on luggage had to be checked. We boarded at 7:20 am and it's 9:5am, and still sitting. The flight is delayed because of the bad weather, reasonable. I am starving, no drink or snack available. I was told that they would conveniently book me on Delta's next connecting flight which is at 5pm. I guess I am traveling for my looks or for Delta's convenience. I was scheduled to be in San Antonio at 1pm.

Flew Delta because we wanted a late flight out of New York to Portland instead of Alaska, our preferred airline. Although I have Gold status on Alaska, Delta doesn't recognize it for bag check waiver or other benefits. Flight left JFK after we sat on the ground 2.5 hours waiting for de-ice, got in to PDX at 3am. Seats were awful, on a brand new plane, exit row with hard sides, which made them extremely narrow and uncomfortable. FA's were ok. Terminal 2 at JFK is awful, cramped, with old and few food choices - and the one good one was priced at what seemed like 2-3 times street prices.

I took this Delta Air Lines St Louis to Atlanta flight on 24 December 2015 to visit my family in Puerto Rico. My first stop was in Atlanta and we were supposed to land there at 8:30am. I was supposed to arrive at Puerto Rico at 2:12pm but we finished landing at 9:30pm. We were stocked in Huntsville, AL airport about 3.5inside the airplane. First because there was a thunderstorm in Atlanta, and that's totally comprehensible because it was for our safety, but then after 2 hours the airplane got a mechanical problem and when we finally were supposed to fly back to Atlanta, they kept us waiting for an additional 1.5 hours. At first they offered us water and snacks (first 30 minutes wait), but then we were there hungry, uncomfortable, without any Wi-Fi connection, and they did not offer us anything. Not a refund, not a meal, nothing. It was a very unpleasant experience and I understand that bad weather conditions is not Delta's fault, they do not have any control on it and they did everything to keep us safe that day. However, if they knew there was a mechanical problem in the airplane, I would expect at least that they change us to a different airplane or if it is a minor problem but they would keep us waiting for more time, have the consideration to offer us something in return for that wait, it could be a meal because that is a proper way to treat your clients, not keep them there in that condition inside the airplane for such a long time.

I've frequently flown First and Business Class on American Airlines so I was keen to experience Delta's Premium product, flying from Salt Lake City to Paris CDG. Beginning with the boarding process, we boarded slightly late. Then with no notice they started boarding us. I was welcomed on board and made my way to the seat. The seat and private space was smaller than I am used to from flying with AA, but it is also a smaller aircraft. The seat offered a full recline, duvet and pillow. I found the seat fairly comfortable and although there was a massage function, it wasn't very effective. I also found there to be very little space to store anything small in the seat. Additional there was no call button for the crew. I was provided an amenity kit which was a very nice Tumi case. After settling in I was offered a drink. The TV display was smaller than I expected with an adequate range of entertainment. The aircraft was WIFI equipped. After take-off I was offered a hot-towel and had my drink order taken, then served a very nice dinner which I could chose from a menu. I found the cabin crew of a very high standard, they went above and beyond and made sure every request was taken care of quickly. This was probably one of the most professional premium class crew I have had the pleasure of experiencing. Unfortunately for breakfast they had run out of the choice I wanted even though the cabin was only 1/4 full. Nonetheless the crew made sure they did whatever they could. I was particularly impressed that I was offered a selection of teas.

Flew Delta Air Lines from Amsterdam to Seattle (A330), Seattle to Las Vegas (CR9) and Phoenix to Atlanta (Boeing 757-200). A solid 3 star performance. The flights were on time and clean planes. Edible food, but nothing to write home about. Coffee really bad - but than I think so of 95% of the coffee I get in the US, because I'm used to much stronger. Would use Delta again if price is right.

Have flown Delta before and had problems, but this flight from Amsterdam to New York JFK was fine. Prompt service drinks not long after take off, good selection including spirits on the flight. Snacks served with drinks and then meal service after this. Another few drinks services, ice cream and a snack before landing. Crew were pleasant enough. Decent entertainment onboard with radio channels. On time flights and no delays.

When I have flown with Delta in the past, the comfort of the actual flight was great. The customer service, however, is a nightmare. I booked a roundtrip flight, and then had to cancel because of scheduling. I cancelled my entire flight within 30 minutes of booking it. I called Delta to confirm I had cancelled and would receive a full refund. The service agent told me everything was confirmed and I would receive a full refund because it was within 24 hours. 8 days went by and I hadn't received a refund yet. I called Delta on 3 different days and was hung up on, transferred, put on hold, and hung up again on multiple times. The third day, I finally got a hold of a real person and told her my predicament. She said "That did not occur. That confirmation number you gave me doesn't exist. You'll have to apply for a refund through the website and then it will be up to the auditor's discretion whether or not you receive a refund." I said, "But now it's been 8 days, so the auditor will refuse to refund me. I cancelled it within 24 hours - in fact, within one hour - and received confirmation that I did. Are you seriously telling me that whoever I spoke to 8 days ago was just making stuff up and now I'm just out $1200 for no reason?" She was condescending and cruel, cutting me off. Her official response was that what I was saying never happened and there was nothing anyone could do. All I could do was apply for a refund and the rest was up to the auditor. If I had been able to reach a live person one of the other days I had called, or if the person I had spoken to that night had actually confirmed my cancellation, I would have $684.70 to pay other bills. $684.70 is way too much money for me to just lose. Delta's customer service is a joke.

San José, Costa Rica to Los Ángeles with Delta Air Lines. Today we wait, inside the airplane for 3 hours, the delay was because, the Captain said, first for an electronic problem, and second because of the wind they had to pull out luggage for overweight. We lost the connection, and we lost one day of our vacation. Flight on Delta never again.

Flight from Appleton delayed because of weather and arrived at 7:40pm at Detroit. Missed connecting flight that was to leave at 7:50 because they would not hold flight by 8 minutes since I had to get plane side checked baggage and transfer. Top it all off there was no more flights out that night and if I wanted to stay in a hotel they offered nothing to accommodate. Just another example of Delta's poor customer service and a lost customer for future flights.