Delta Air Lines

We arrived at the Charlotte, NC airport around 7:45 am, giving us more than enough time to prepare and check in for our flight out at 9:45 am. To begin our day of misfortune, our flight was delayed due to weather purposes, which is understandable, till around 10:15 am. As we were flying out from Charlotte to our connecting flight in Detroit, we realized that we only had, what we thought, was a 38 minute layover to make it to our next flight out of Detroit. However, as we were leaving the terminal, we learned that the connecting flight was not delayed at all and we had approximately 3 minutes to make it to the gate before the flight began its departure. As I ran ahead and sprinted to the gate to try and save my family and I some grief, I was greeted by a Delta representative who proceeded to inform me that I was to late to get on the flight, even though I could physically see our plane sitting in the loading spot, motionless. So, my family, along with around 15 other people who experienced the same I convienemt timing and planning due to Delta, watched the flight we had payed for depart in front of us. To try to salvage this situation, the crowd of left behind passengers began to congregate to the airlines help kiosk, where we virtually on went to be told that we needed to call and contact a Delta representative about changing flights - even though there was a representative standing right in front of us. To make things even better, once we had finally jumped through enough hoops and made it onto our flight from Detroit to Las Vegas (6 hours later), we were surprised to find out that not only did any of our luggage make it to Las Vegas, but they were sent on a flight that departed 3 hours after we were scheduled to land. So, after speaking with a Delta baggage representative who realistically was no help, my family and probably 5-10 other passengers sat in the Las Vegas terminal for upwards to 3-3 1/2 hours before finally receiving our baggage. Not to mention that all of this was at the expense of us passengers, with the Delta representative claiming that "there was nothing that they could do". So thank you Delta airlines for your sincere and top notch service.

Honolulu to Los Angeles and a full red eye flight. The hard working crew were gracious and seats up front most comfortable. I passed on the meal so I could relax and enjoy the IFE. FAs helped a couple quiet their screaming infant who thankfully slept most of the way. Otherwise just a hassle free trip on Delta.

Our family flew from LAX to BUF via ATL in first class and the service on both flights were outstanding. FA's were working and addressing passenger needs throughout the flight. The lunch served from LAX to ATL was delicious! The Delta app is easy and user friendly. You can even track your checked luggage while you travel. Delta's Glass Bottom feature is so cool. You can virtually see the cities and landmarks that you are passing over while you fly.

Orlando to Geneva via New York JFK and Amsterdam. KLM / Air France partnering with Delta Air Lines is a joke. Delta has no respect on the travel details for international flights. If you fly Delta expect delays too. Coming to Orlando via Boston, our delay was roughly 11 hours! They only gave us biscuits and a drink. Flying back from Orlando to Amsterdam via New York JFK, I was ask to pay for a special luggage for 100$ which was included in my travel details from KLM. The funny thing is, they allow me fly with it coming to Orlando but they charge me leaving Orlando. Delta does not respect original ticket details from its partner airline.

London to Montego Bay via Atlanta with Delta Air Lines, and it was extremely satisfying service from London to Atlanta. The female cabin crew were amazing on that flight. Inflight entertainment was of a great standard even though lack of music options. Food tastes good and the drinks were coming to me, my family and all the other passengers on a continuous basis. Great flight. Definitely recommend Delta Air Lines.

Portland to Orlando via Atlanta, and the worst service I have ever received from this airline. I usually fly first class, however I was flying with my 3 year old daughter and wanted to be able to lift the arm rest so we went premium economy. Supposedly, premium economy provides complimentary beverages. On a 4.5 hr flight I consumed 3 units of white wine and several club sodas. The flight attendant then informed me, and everyone within earshot that she "did not feel comfortable serving me any more alcohol". I have never experienced this in first class, or coach. When I called to complain about the lack of promised services and the atrociously rude behavior of the flight attendant, I received incredibly rude service and no compensation for the $50 a piece glasses of wine which is what I ended up paying. While my experiences with Delta have been good in the past, I am appalled at the way I was treated tonight and will not be flying Delta anytime soon. If you are trying to decide between first class and premium economy, realize that Delta treats their premium economy passengers worse than their coach passengers.

Flew Delta from Green Bay via Atlanta to Salt Lake City on a skiing trip. Returned via Minneapolis. Three of the flights were delayed; the airline did send out updates to the smartphone. The worst delay was the last leg where the flight attendant did not show up for work! The pilot at the gate announced that the flight attendant's phone had been turned off and they were not able to reach the person. Finally, a substitute was found and we were able to complete our journey. Another irritating experience with this trip was that after every segment I received a survey questionnaire on my phone from Delta asking about the flight experience. Not the best time to ask - if only they would focus on consistent service and sticking to the schedule! At least our skis were delivered with us.

Paid for First per usual with Delta Air Line on my trip from Austin to Boston via Atlanta. Newer B737-900 to ATL. New seats, cabin was clean, IFE was very good via large screens in FC. Beverages only to ATL. Made trip to Term F. to experience the SKY Club there. Much better lounge with some decent food. Definitely worth the travel between terminals, if you have the time. International config B757 to Boston. Seats are okay, with lots of gadgets and somewhat narrow. I like the storage areas, as there are several and once again the IFE, on a very large screen was very good. A decent lunch, but still substandard in comparison to AA. Decent and professional flight attendants. All flights on time. First bag off. Not a bad trip at all. Overall good value and as I travel often I will travel again.

Orlando to Madison via Atlanta. On my connecting flight from Orlando to Atlanta they had a particularly full flight. Thus, they offered a complimentary service to check my luggage. My luggage was then left in Atlanta. Moreover, my time in Madison is limited and I would appreciate having clean clothes and medications while I'm here.

I vowed years ago to never fly Delta again but had no choice this holiday season as my daughter and I were returning from a cruise out of Miami. Unfortunately, Southwest did not fly into Miami and we were forced to fly Delta. On our return, we flew into Laguardia and waited to board our last flight to finally get home, when we were told there was a medical emergency on board and the plane would be late. As time went by the reason was quickly changed to bad weather so that the airline would not be responsible for any expenses they would have to pay out to their customers. Most of us were rerouted the next morning at 6:00am first bound for Atlanta, and then returning north to our final destination. I can't tell you how many passengers were left without a place to go, (they told us the terminal would be closed overnight,) and when we asked for food vouchers and water, we were all told that "Delta no longer provides these things for their customers when flights are cancelled." Had they not told their usual lies, many of us could have helped ourselves before it was too late. With a whole lot of angry people demanding answers, I would have hated to be the one behind the counter. We all asked to speak to the supervisor - she was of no help whatsoever. Some of us gathered people who lived in the same areas and made the decision to rent cars and trucks to get home as most weren't going to chance being marooned in another airport. We felt that Delta had abandoned it's customers.