Delta Air Lines

Flew Raleigh–Durham to Jacksonville via Atlanta. I haven't flown Delta in a while due to previous poor experiences, this confirmed why I avoid them. Each flight was delayed and on the second flight they changed planes forcing seat changes without giving anyone a heads up until we scanned in. Once the second flight was delayed we eventually switched planes and gates. Not a big deal but boarding after that was extremely unorganized and took about 45 minutes to board a small plane only 75% full. My overall experience is sending me to other carriers regardless of cost.

✅ Verified Review | San Diego to Providence via Atlanta with Delta. We were traveling as a family to attend our son's graduation. We booked our trip in First Class as we consider coast to coast a long haul flight, and we like our comfort. Firstly, 4/4 flights were delayed. Delays due to weather, to not having a gate ready to disembark passengers, to long lines waiting to take off, to a faulty fuel cap, to missing paperwork, to delayed arrival of connecting aircraft, etc. Second, the seats in first class are hard as rocks, as well as cramped and narrow with insufficient recline. United gets the edge on this amenity, hands down. On the 4 aircraft we flew on, only two had entertainment systems. Only one of those two worked. On the other two aircraft, you may use your own device to access their new "Delta Studio", which offers "free" entertainment. However, the only entertainment value in Delta Studio is trying, and consistently failing, to get it to function. The icing on the cake of our tedious journey was on the final leg home. Our flight from Providence to Atlanta was delayed 2 hours, then rerouted off the Eastern Seaboard to a far western track south, causing more delay, bringing us in to Atlanta about 15 minutes before the scheduled departure of our last leg home. At the arriving gate, someone told us that if we sprinted, we just might make our flight, which at that point was listed as on time. We actually managed to get to our departure gate at about 10:30, which was scheduled departure. The genesis of the problems we encountered from here on began when we optimistically assumed that the gate agent at our delayed arrival gate had notified the departing gate that their 3 missing passengers were on their way. Alas, he did not. Gate agent at departing gate tells us that he reassigned 1 of our 3 first class seats to someone else, since we "failed" to make our flight, and that the only option left was a standby seat left in the middle seat of economy. So, my husband's seat was reassigned during our sprint to the gate and he gets downgraded. We asked if we would receive compensation for the downgrade. We asked if at least my husband could expect premium service in his new seat assignment. We asked if we could be rebooked on the next flight. Staff replies with chapter/verse about "procedures". My husband crams in to his middle economy seat, my son and I up in First, when a few minutes later, captain says flight was delayed due to fuel and paperwork.

Delta in my opinion, is the best american airline to fly transatlantic flights. Had a very cheap ticket for my vacation to Italy. On the first leg, I was seated in the very last row, and there was no window where I was sitting. The plane was very full, so I was not moved. The crew were nice and gave me extra snacks and drinks and apologized for the bad seat. The seats were rather uncomfortable, but they were tolerable for the flight time. Best part about the first leg was the IFE. Delta has free streaming from your device, so I was occupied during my entire flight. At JFK, we had a very short connection, of only 51 minutes, but the previous flight arrived 20 minutes early and the international flight left 20 minutes late, so we had plenty of time. Delta terminal at JFK, terminal 4, is nothing special, and lacks food options. The last leg, going to Pisa, was very good. The 757-200 is very good to fly transatlantic routes, and it had a new interior with mood lighting, IFE, and extremely comfortable seats. The touchscreen were very fast and responsive, with plenty of movies and other options. Dinner and drinks came out right away, and the options, the classic chicken or pasta, of which I chose chicken, was very good. Plenty of food and drinks to keep me satisfied throughout the 7 hour flight. I slept for 4 hours, which is a lot for me, I usually don't sleep on planes, but the seats were extremely comfortable. All the seats had USB and AC power, so I kept all my devices charged and ready for taking pictures. Flight arrived 20 minutes early, and all my baggage arrived, so I was very satisfied with this flight, much better experience than what can be found on American or United. Will definitely fly Delta and this route again.

✅ Verified Review | Wilmington to Portland (Maine) via La Guardia. Delta seems to be using a bait and switch booking for their flights. I booked this trip for my 90 year old parent and this is how she was treated. First early morning flight was canceled, no warning after she was already at the airport. Delta rebooked for the next morning. The next morning, the rebooked flight was canceled, again she was at the airport before they announced it. Delta rerouted her through multiple airports. It took another 12 hours to get to destination, so lost a full day and a half of vacation, plus the exhaustion and cost of multiple cab trips to and from the airport. Flight home, checked flight and said on time, got to airport - flight was canceled. Delta rebooked through another route. Got to second leg and connecting flight is canceled, so she is sitting at midnight in the airport, waiting again, exhausted. This makes 100% of Delta flights I booked, canceled after getting to the airport. .

Sydney to Los Angeles with Delta. Although each seat in business class has aisle access, the reverse herringbone seating is a bid off to me. I like to look out of the window but with the reverse herringbone layout, it is difficult. I'd like to see each window seat pointing towards rather than away from the window. Service was good. Food good, cheese and crackers was great. Entertainment options were very limited. Movie choices, television shows and music album choices were all disappointing. Seat was comfortable but a little narrow. Not much in the way of storage space. My phone went flat over the 13 hour flight when plugged into the USB port. I'd give Delta a 7/10 on this flight. Not bad but nowhere near as classy as the likes of Singapore, Cathay Pacific, Lufthansa, Asiana, etc.

✅ Verified Review | I fly quite a bit so I think I have a balanced view of what a fair service is. The return ticket business class Amsterdam to Portland was about 4500 euros, which is a lot of cash. For this amount you expect a good service, tasty food, friendly staff and up to standard infotainment and comfy seats. You might feel this coming but unfortunately its none of the above. The service is the part which is most disappointing: its unfriendly, after dinner they disappear and its really up to you to get any drink or food or about 3-4 hour when they appear again to get ready for landing. There is very limited choice of movies, seats are small and don't really flat-out. This whole package might have been good value in 1980 but its really outdated. Would definitely not recommend Delta Air Lines.

✅ Verified Review | Flew Atlanta to Cincinnati with Delta. There was only one lady working at the desk when there was a line of over 50 people even though there were two other computers available, which delayed the flight by at least 30 minutes. By the time everyone got on board there was a weather warning so each flight was delayed. Finally once the plane had been cleared for take off our plane was number 25 in line for take off. Absolutely horrible service. If the flight staff were aware there would be a delay they shouldn't have boarded everyone an hour and 15 minutes before the plane would even take off. So disappointed.

✅ Verified Review | Flew from San Diego to Atlanta nonstop and had an overall good experience with Delta. Flight was delayed slightly (less than an hour) after boarding, but the captain was diligent in relaying the delay and reason for delay. Captain also relayed information about storm systems over Texas upon takeoff. Due to the storm, seat belt signs were on for a long time, but this was understandable. I booked online, and my assigned seat only changed when they switched aircraft sizes well before the actual departure date. Crew offered snacks/drinks two or three times during the 4 hour flight. We landed appx. 15 minutes late. I only had a carry-on so I have no knowledge of checked baggage for this particular flight.

I booked this flight from Phoenix to Charleston with Delta and packed a carry-on so that I would be able to get off the flight and leave right away. For some reason they had me check in my carry-on, which I thought was weird considering there was plenty of space in the overhead compartments. Checking in my carry-on caused me to be late for my appointment because I had to wait 45 minutes in the baggage claim area for it. Same thing happened on the way back home too, this time I asked to bring my carry-on with me because of my last occurance. They refused to let me even check to see if there was room for it, the customer service was absolutely terrible, and to top it off there was room again in the overhead bins.

Sacramento to Washington National with Delta. I log 40-60k miles a year with DL, not tons but not nothing using several classes (upgrades to F, Y+, Y). While far from perfect, they are the better of the legacy US carriers. On the positive side they seem to be pretty consistently on time, or close enough. I've had tight connections in hubs and never a problem, even though I've had to sprint on occasion. SLC is best, then MSP, DTW. ATL is spotty, LAX is definitely a problem spot. The cabin crew is far, far better on the whole than United. Much more professional and caring, usually well put together. While it's impossible to use miles (like all carriers it seems), they offer decent perks for status. On the negative side, they change their schedule all the time. Like, weekly, but tend to firm up about 10 days out (so more planning than execution). It can be problematic when your tickets come from a company travel service, since you'll need to go through them to re-accommodate. Skyteam coordination is hit-and-miss. Seamless with KLM, pretty good with AF, disastrous with AZ, inexistent with CZ.