Delta Air Lines

✅ Verified Review | Charlotte to Boston via Laguardia. Our flight was delayed twice, and we sat in the airport waiting, only to learn that the delay was due to mandatory 10 hour rest requirement for the flight crew. So they knew at least 10 hours ago the length of time the flight would be delayed, and did not post it or communicate it to passengers. They just kept announcing incremental delays with new departure times which were never going to happen, wasting everyone's time. We could have left home for our flight a couple hours later. They could do better.

Baltimore Washington to Atlanta. My first experience travelling on Delta Air Lines was very satisfying. I was going with hand luggage only therefore the check-in process worked perfect. Delta's Premium Economy are stylish as well as comfortable. Wifi is offered. No in seat screens but Delta Air Lines is offering entertainment via your own device - was working good. Crew on board was friendly and funny. My rating 7 out of 10 is only based on the very old aircraft!

✅ Verified Review | I flew from Baltimore to Atlanta on July 1st, and I had a connecting Delta flight to Amsterdam. I arrive in Atlanta at 1730 hours and was expected to go from Terminal A to Terminal F in 15 minutes which is impossible. Now it gets worse, no one in the Atlanta Customer service could help me they said pick up the courtesy phone and try to get another flight. The lady on the phone says they can not get me out of Atlanta until July 5th. I stayed on the phone for over an hour while she tries to find me a earlier flight. I said you are going to put me in a hotel for 2 days with no food. All I hear is I am sorry. She found a flight on July 3rd at 10:30pm. Then, they had to make another connection from Amsterdam to Kiev Ukraine final destination. I arrived at 0030 July 4th. I had a lot of family wondering where I was. They waited 12 hours for me. Maybe combining Air France, KLM and Delta is too much for 1 airline to handle. I was very disappointed with Delta.

Again a horrible experience with Delta. After several terrible experiences that I personally had made in the past my family now got to experience the extremely poor customer service of this airline and its total disregard of its customers. My family came to visit me in CO from Europe, travelling Munich to Denver via Atlanta. After massive delay they arrived in Denver with 2 bags missing. We were assured the bags will arrive at my address the next afternoon. We had plans for that day and couldn't do anything but wait for the bag delivery. The bags finally arrived at midnight. One bag was severely damaged the other one completely destroyed. The pieces of the bag and its damaged and broken content were delivered in a plastic bag with a handwritten note that the bag was run over by a truck. We filed a claim with Delta online and received a confirmation email that they received our claim. After two weeks of no further emails from Delta we called several times to be updated on our case and how to proceed. Very poor customer service, extremely unorganized. Finally we were told that it will take 4 weeks for Delta to review the case. No apologies or anything. My family's vacation thanks to Delta wasn't the most pleasant experience. I will never fly this airline and never recommend it.

Montego Bay to New York JFK. Delta Air Lines flight was scheduled to leave about 1pm. When that time almost arrives everyone's curious as to why we haven't started boarding yet. They then announce mechanical issues, departure pushed until 4pm. 4pm arrives and the new part has been flown in from Atlanta. Delayed again. Around 7 or so we board the plane. Waited on the plane for another hour, then the captain announced that our flight will not be leaving Jamaica that night. They failed to properly install the replacement hydraulic. So we go back inside the airport, which is now closed. No more flights leaving or entering. They put us in a hotel which took forever (shuttles included). Many hard working adults had to miss work the next day which is unacceptable.

Los Angeles to Sydney in Business class. Liked the Delta One Kerb entrance at LAX T5. Staff theree organised by boarding pass for SYD-MEL on Virgin Australia. while I had cold glass of orange juice in their 'lounge'. Whisked through security with a minimum of fuss and went upstairs to the lounge. That was modern and spacious with enough variety in the beers, spirits and wines. Lounge had shower facilities, Wifi was very fast. However, the food on offer is far below what is available in the lounges in the TBIT. Boarded about 20 minutes late then sat for an eternity before takeoff. Left LAX an hour late which we did not catch up on the 14 hour flight which was probably due to head winds. Meal after takeoff was poor so I left it and went to sleep. Lie flat beds are ok, if a little narrow. Pyjamas, two pillows and a great duna provided me with the creature comforts and enabled me to sleep for ten hours. I had seat 9A which was tucked away in the back of the first section. It seemed to be more private than the other seats. As mentioned in my earlier review, I am not a fan of the reverse herringbone layout. I'd prefer either herringbone or the more traditional forward seating. Breakfast was just OK. Overall, the whole experience was adequate but nowhere near outstanding.

✅ Verified Review | Our original flight from Heathrow was supposed to be at 9am but was delayed until 6pm, we were told it was due to an electrical storm at JFK through other passengers, Delta never said anything. We had to go through multiple terminals and screenings because of our reassigned flight. We flew to Atlanta and we were told the next flight to Los Angeles was 12 hours later, we even tried other airports and either they had no flights or did not fly there. They messed up our luggage, one made it to Atlanta and the others are still in London. We asked about hotel and meal vouchers through a Delta representative and got none, we were told that they did not do that unless it was Delta's fault because it "wasn't their fault" and was claiming it was air traffic control's fault. After being up for 24 hours that was not the answer we wanted to hear. We were compensated at Heathrow by Virgin Atlantic with a more than fair amount for food vouchers just for a little delay. Delta again did not do anything. When we arrived at Atlanta nothing was open and we were hungry. I will never fly Delta again.

✅ Verified Review | Cincinnati to Omaha via Minneapolis with Delta in First. Newly redone seats. Excellent service. A drink before we even departed. I am mid or top tier on 3 airlines in the US and travel multiples times a week for both business and leisure, so I feel I have a reasonable context from which to rate each experience.

Salt Lake City to Atlanta with Delta. Very friendly and good service. My only complaint would be that the FA in First Class rarely cracked a smile when addressing passengers. However, he was friendly and constantly walked around to see if the passengers needed anything. This Boeing 737-9 was absolutely beautiful with a first rate inflight entertainment. The gate agent did announce that it was one of Delta's newer planes. It looked brand new. Of the major carriers in the US I would rate Delta "ahead of the pack". The flight departed and arrived on time.

✅ Verified Review | A bit of a late start due to mechanical, arrived on time with Delta Air Lines. Update announcements could have been more frequent. Decent amount of leg room for a small plane. Pleasant efficient cabin service. Short flight from Chicago to Cincinnati. Similar to other airlines with C700 equipment. I am mid or top tier on three airlines in the US and travel multiples times a week for both business and leisure, so I feel I have a reasonable context from which to rate each experience.