Delta Air Lines

✅ Verified Review | Flew Seattle to Austin. I bought this ticket weeks ago and was given seat 21 D. When I arrived to check in the terminal would not accept my ID so I waited in line for special services for 57 minutes once I looked at my watch. Only 3, sometimes 4 staff were around to take care of a long line. When I checked in I found that there was no seat for me. The excuse being that there was a change of equipment. However since there was a 21 D on this plane what difference is that? I was offerred the back row in exchange, no regret, not sorry, so nothing. Then I was told by this astonshing gate man that If I was nice he would not lose interest in helping me. Is this behaviour going to be allowed go forward?

✅ Verified Review | Barcelona to New York JFK on 15th July. The flight was delayed by 3 hours and the crew was rude. I was with my 9 year old son and we were sitting on seats 54H/54J. I requested the Flight attendant working that section guy to help me put my bag up on the storage and he said we are here to assist and not help - very rude and obnoxious. Customer service at Delta in general is just horrible.

✅ Verified Review | Delta flight from West Palm beach to La Guardia was delayed since 1 PM. Now they announced that we might take off at 7 PM. If you do the math that's 6 hours of wasted personal time and unnecessary inconvenience. I promised myself to never fly with Delta ever again! Worst experience with this unprofessional and careless company.

✅ Verified Review | Greensboro to London via Atlanta. Complaints sent to Delta for reference to anybody misguided enough to think of flying with them. 3 flights on delta in 3 days, each flight significantly delayed, due to incompetence at a level I have never experienced before, including over an hour to load freight that arrived late, and gate staff posting an hour delay resulting in passengers leaving the gate then scrambling to get them back to the gate. Three flights overbooked, incredible. And to add insult to an already desperately bad service the cabin staff closed one of the two business toilets twice, once after service and once just before landing for "staff use" and I was told to either wait 5 minutes because staff have priority or join a growing queue of paying passengers. I will attempt to never fly Delta again.

✅ Verified Review | New York LaGuardia to Sarasota. I was waiting to board and looked out the window and saw a Delta baggage handler throw each bag from the baggage truck onto the bag escalator. He was an able bodied young man- why does he need to throw the bags?? It shows a great disrespect and carelessness, and is not representative of the Delta I know and like. Please fix this attitude.

✅ Verified Review | The flight was delayed in Paris for 4 hours plus the 3 hours layover so 7 hours, then we came to New York and that's where the worst happened. The flight was delayed three times then was canceled, and no hotels for us. I had to spend the night and the day there sleeping on the floor next to the exit of the airport cause they won't let you enter to the gate. I arrived to San Francisco I waited 1 hour to collect my baggage and I found out that they only sent one - the other one is hanging out in New York. Thank you delta for making my experience horrible.

✅ Verified Review | New York to Keflavik. Flight DL446 was scheduled at 9PM July 13, ended up departing 11:13AM the next day. It was delayed hour after hour, first notification of delay was at around 6:30PM that it was delayed to 10:05PM, then 5 minutes later told it is delayed to 11:15PM, then 12:15AM, 1:02, 1:32, 1:50, 2:30 and finally 7AM (this delay was announced at 2:20AM). I decided to cancel and refund my ticket at 2:30AM and just leave as I was going to Reykjavik for the weekend and it would have been a waste. Thankfully the Delta hotline accepted the refund and told I was to receive my money in one week (we'll see how that goes) and that I had to go to baggage service desk in JFK to claim my bag. I filed a baggage request form and was told that it will be delivered to my house in Manhattan by 3:30PM and that the baggage employees arrive at 5:40AM (I had to wait 2.5hrs at least). I had already been at the airport for 8 hours so did not want to wait. Well, now I regret it. Bag never left the plane and boarded the flight to Reykjavik. Not sure how that happened. On July 14, hotline employee told me that it will board the next flight (DL246 KEF-JFK on July 15). I said no problem and did not mind the wait, and I handled this all calmly even though almost all my belongings are in that bag as I am in NY for a few weeks only. I call again today (July 15) and the bag is still in Reykjavik and employee is not sure when it will come back to NY. Honestly I do not mind waiting but to be promised to receive the bag on a day and then for it not to happen not once, but twice, is very poor customer service. After 8 hours in the airport and cancelling my trip, not having my bag with me is the last thing I would want to happen. Also, every single time I called them (at least 6 times so far), I waited at least 20 to 25 minutes on hold before someone picked up.

✅ Verified Review | Cleveland to Amsterdam via Atlanta. Really really horrible customer service at their own hub airport in Atlanta. Flight delayed due to their maintenance issue, connection missed and they treat you like you're some annoying homeless person and at first tell you to go to 5 different places, then when you're at the right place, you are not allowed to ask a question without standing first in line for 4 hours (yes 4 hours starting at 12 am) when you get to the counter you're being told that they won't help you because some system error airline didn't release the ticket and they will wait until 8 am when the airline opens at their airport. You're not getting a hotel because they have none available from their partners! So they expect you to "hang-around" for 20 hours after already traveling for long to wait for your flight giving you a 15$ voucher for food! This is the most ridiculous service I've ever experienced. When I summed up the fact that they made me wait in line for 4 hours to tell me they won't help me, they denied ever telling me to stand in the line. Very rude and arrogant staff. Last thing you want to experience on a long journey. Avoid Delta at all costs.

✅ Verified Review | Dallas Ft Worth to Salt Lake City. This is about the flight attendants on this flight. They were absolutely fantastic. I got extremely ill midway through the flight and they were ready and willing to help with whatever I needed: ginger ale, ice pack for my neck, snacks to settle my stomach. I spent most of my flight standing in the back in case and one of the women talked to me and helped take my mind off of how I was feeling. I am so grateful to those flight attendants. I'd fly Delta again simply because of them.

✅ Verified Review | Atlanta to Orlando. We had a fantastic experience with Delta. My husband and I flew for the first time ever to get to our honeymoon cruise out of Orlando. Delta made the entire experience so easy and stress-free. They made sure we knew exactly where to go every step of the way, and we got to our gate plenty early. The flight attendants were kind and very helpful. We got to enjoy a snack and a drink on our flights to Orlando and back home. And the TV screens with games and movies made our flight home even more enjoyable. We are so grateful to Delta for making our first flying experience absolutely perfect, and we look forward to flying with them in the future.