Delta Air Lines

✅ Verified Review | Tokyo Narita to Detroit on the Boeing 747-400. First time flying with Delta Air Lines and having very low expectations with US carriers, I was surprised with Delta. The food, IFE, and ameneties provided were much better than expected. The two veteran crew serving my side were really friendly and interactive with passengers. The crew on the opposite aisle were grumpy and not smiling.

✅ Verified Review | La Guardia to Cincinnati. I paid a little extra to go with Delta over typical budget airlines, what a mistake! I flown with a dozen or so airlines over the years, and never have I encountered the level of a incompetence and indifference than from the staff of Delta. Not only did the plane arrive 30 minutes late but the stewardesses for the flight arrived an hour past when the flight was scheduled because they were both on separate flights that were also late somehow. Why would you schedule staff to work on one plane when there still in the air working on other plane? This is ridiculous! And this was on a clear summer day, not a winter blizzard. Also, while trying to exchange my tickets weeks in advance because my travel dates changed they resorted to outright extortion. They said they would it cost me $200 per ticket to exchange them for flights that were selling from their own website for $106 each. When I told them that I could just buy new tickets for almost half the price of exchanging them they then told me that they would void my return ticket even though I wasn't trying to chang the return trip. Delta's service is far worse that even the cheapest of the budget airlines. I will never fly with Delta again.

✅ Verified Review | I will never be flying on Delta Air Lines again. We arrived at the gate to find out our flight from Fort Lauderdale to New York JFK was delayed 2 hours due to air traffic in the Washington area. 2 hours later and there is still too much traffic to fly through Washington so we had to change routes to go around. Great idea if only they had the brains to think of this sooner. Now we are finally on the runway and they just realized that the flight time would be longer due to the new route. Turns out we don't have enough fuel. So back to the gate we go. This has been the worst travel experience of my life. To add to it all they "ran out" of headphones. I have already been at this airport/on the plane for 6 hours and we are still at the gate. Will we ever make it to New York? Not sure.

✅ Verified Review | One of the worst experience ever with Delta. I have never had to deal with such unfriendly and unprofessional crew in a long haul flight (Sydney to Los Angeles). At lunch time, the flight attendant literally threw the food platter on my tray telling me "that's pasta and that's what's left". The rest of the crew set a mood of intimidation, unfriendliness and brashness. Not one smile, not one courteous gesture: plain rude. I was very surprised to witness that such service would still exist nowadays: a real horror story. We even requested to talk to the cabin manager to lodge a complaint but Delta does not even have a crew manager on board (or so were we told as they might back up each other). A truly appalling experience.

✅ Verified Review | Staff are completely unprofessional. We have flown with our baby multiple times and purchase her a seat even though it is not necessary until they are two. The flight attendants on this trip flying from Montana to Phoenix via Salt Lake City have been terrible - they are completely rude and have to awareness of how to cater to family travelers. The flight attendants tried to make us check our car seat multiple times even though the manufacturer website clearly shows the seat is airline approved. Also we have a Chico key fit 30 which is one of the most popular car seats sold and I would hope before trying to make us check it unnecessarily they would be up to date on the most commonly approved seats. A child can sit in a lap with no seat so I do not see the issue for what seat is traveled with. After throwing a big fuss over our seat and getting management involved and all the other passengers involved telling them it is approved they finally with disgruntled looks on their faces "let" us use the seat as an exception! They acted like they were doing a favor by not having us check the seat when it is clearly approved on the website. I am disgusted to pay for a seat and be treated this way as if they are doing us a courtesy. It is completely ridiculous and needless to say Delta will be our last choice for flying going forward.

✅ Verified Review | Edmonton to Seattle. The flight was delayed for 5 hours. That was the worst part. We were promptly notified that there was a technical issue with the plane and that there would initially be a 30 minute delay. After 30 minutes we had to deplane. The flight crew was professional and extremely helpful. As soon as we got off the plane they were already distributing snacks, drinks, coloring books for the kids, and also some playing cards. Throughout the ordeal the station attendants were helpful, even when passenger tensions were rising, they remained professional. They even helped some passengers with connecting flights and got them on another flight. After the delay the flight crew were amazing. The pilots got out of the cockpit and addressed everyone face-to-face and apologized for the long delay, which to me showed a high sense of professionalism. The free alcoholic drinks in premium economy were excellent. The snacks were suffice for a short 60 minute flight, just some cookies and pretzels. The seats were highly comfortable and had excellent recline as well. There was no seatback entertainment, however, there were magazines provided. I highly recommend flying on Delta, they know how to treat their customers well.

✅ Verified Review | London to New York. The flight was delayed by at least two hours due to inclement weather which you could understand and deal with but not unprofessional attitude of the staff. Actually it was just one member who proceeded on three, yes three occasions to ignore me while giving out drinks. Once for a cup of tea, again passed over when offering a bottle of water twice! I get that they need to stretch across to take the window seat person's tray but no excuse me, nothing! One other thing was just before boarding it seemed a little chaotic as people were lining up and did not know which line or where it seemed to be going. The staff were waving you here there and everywhere. Perhaps putting large print signs with more concise info would be more helpful. Though the rating is on the low side, I would recommend this airline as my London to New York trip went fine but return one not so much.

✅ Verified Review | Zurich to New York JFK. After having a horrible experience departing with Delta back on June 21, 2017, when I returned to JFK, I went through customs and monitored the electronic board for the carousel for baggage. Plane landed at 1:12pm, and at 2:10 the baggage was still not listed. Finally, a number of us started asking various employees who would walk by (almost always not a Delta employee but an airport one), and finally someone said "The board is not correct. Wait for an announcement." Eventually we were told the bags had been already out on Carousel 4 (and there were dozens of flights from Delta and other carriers, with hundreds if not thousands of people in the whole area). Disgusting, and incredibly unprofessional. We need in the USA to follow Europe and punish airlines when they screw us over.

✅ Verified Review | I was on a Delta flight from Chicago to Los Angeles with a connection at Minneapolis. I had a horrible experience. The layover time was 30 mins, which I knew to be risky because it includes the time it takes to deboard a plane. We landed on time (1 minute early) and the race began. A Delta employee gives me the gate number but doesn't tell me that the connecting gate was at the other end of the terminal and would take a 10 minute walk! Regardless, I arrive at the gate before 30 mins (it took me maybe 28 minutes) but I was told I couldn't board because the airplane door was closed. I was not offered an apology. To make things worse, I had talked to a Delta employee on my way to the gate and asked them to call the delta employees at the connecting gate and let them know that I am on my way. That was the last flight to LA of the day, and I had to sleep on the ground because I wasn't offered a hotel. I took another flight the next day, which fortunately was half empty. Other than the terrible customer service, the plane was clean. However, the wifi wasn't working. We got the standard minimal beverages and some peanuts.

✅ Verified Review | Washington to Los Angeles. Thanks Delta. My boyfriend and I will check to book with Delta first for the air excellent choice they give customer's - complimentary light dinner with 3 or 4 great choices, as well as snacks and beverage choices. We enjoyed the free headphones with a large selection of the latest movies and television shows, each seat has it's own tv. My boyfriend stated he is getting Delta Credit Card to earn flying points as well. Delta, thank you for treating us like human beings and not a cash machine. You stand out from the airlines want to nickel and dime and treat their customers as cash machines instead of human beings.