Delta Air Lines

✅ Verified Review | I am so disappointed with my treatment this evening. My partner and I booked flights round trip from SAN to SPM. My partner was unable to make the return flight after hearing news that he was needed in Puerto Rico to attend emergency family matters from the hurricanes. He booked a new flight from MKE to San Juan and then a return back to SAN, all on Delta. After spending thousands of dollars, I was confronted by a very rude attendant on the flight tonight reprimanding me for him not being on the original flight. She was rude and embarrassed me in front of a full cabin.

✅ Verified Review | Louisville to Dallas via Atlanta. I will never fly Delta again! Delay after delay. Missed connecting flight. I called customer service and the girl I was speaking with wouldn't even give me her or her supervisors name so I could make a complaint. Customer service isn't there priority. If I could give them a zero rating I would. Never again.

✅ Verified Review | Fargo to Boise via Minneapolis. Could have done more to compensate me after a four hour delay in Fargo due to a flat tire. Had to stay in Minneapolis and got to my hotel late. No meal voucher offered. All of my children and grandchildren traveled to visit me for my 65th Birthday. The celebration was delayed because of the flight delay. I asked you if I could get upgraded to first class the next day on my connecting flight due to all of the problems, missing my 65th Birthday celebration and I was told no. Instead I was offered a 200 dollar voucher or 10000 miles. Very poor offer with all that happened and making my 65th Birthday a miserable day. After all of the flights I have taken on Delta this year it makes me wonder if I am a valuable customer. I am a Vice President for a hotel company and had a guest presented these circumstances to one of my hotels, I would have treated that guest like royalty and given him the best room along with meals and even the next stay on us. Overall I am very upset. With all of the poor publicity that airlines are receiving for being apethetic towards their customers, I thought your company would have treated me with empathy and value my business. Instead all I did was continue to hear “ no, there is nothing more we can do”. Very disappointed.

✅ Verified Review | Brussels to New York JFK. My first Delta experience was very positive. The smooth proces of checking in and breezing through security and immigration shows the advantage of a quite small airport as Brussels, in comparison to my home airport AMS. Only disadvantage: poor lounge. Delta uses the BA lounge, which has very limited F&B options. Dissapointing. But the onboard experience was very good. The FA working in my area (seat 1A), as well the purser of the flight was very friendly. The other two FA's in C were very kind as well and we had long conversations. F&B: outstanding. The only con was the IFE. A bit limited in content and the overpriced WiFi wasn't worth it for me to give it a try.

✅ Verified Review | St Thomas to Atlanta. On October 15, my husband, our two dogs (weighing 60lbs and 50lbs, respectively) and I boarded Delta flight 674 from St. Thomas. We were stressed: having just been through 2 category 5 hurricanes, the loss of both our jobs and relocating to the mainland, we had little in our emotional reserves as we attempted to settle into our seats. Our flight attendant immediately welcomed us and gave special attention to our heavily sedated dogs. Tina listened to our story and made us feel like the only passengers aboard the full aircraft. I witnessed her executing her duties throughout the flight in a professional, timely and warm manner, and being a lifetime service industry professional, myself, I noted how she engaged her passengers with genuine courtesy. The mark of a true professional is evident when things are going less than perfect, however, and she handled a potentially unpleasant situation with grace and expediency. We are now lifelong customers and will continue to recommend Delta to all our friends and family.

✅ Verified Review | Greensboro to Atlanta. Flight attendant asks, cookie or pretzel? Me: Can I have both? FA: Did I offer you both? Me: It’s ok then, don’t worry about it. FA: I’m only teasing! Not a funny joke! She humiliated me in front all the people around me that heard her! I would fine if she answered me with “you can only pick one”. Very rude. Will Delta go bankrupt over a cookie and a pretzel that she had to make a big deal about me wanting both? I’ve always like flying Delta than other airlines, I’m not sure anymore now!

✅ Verified Review | New York JFK to Tampa. Horrible experience. Delayed take off, due to mechanical issues. Ground crew asked to check-in all rolling carry-on, but no one helped while boarding. Flight attendants forget their mission is to help passengers and instead are bitter with a very bad attitude. Small legroom and no entertainment onboard.

✅ Verified Review | Raleigh Durham to Boston. Flew Delta on three segments in early October. All flights were on CRJ-900 regional jets. Flights left and arrived on time. Crews generally pleasant and efficient. Pilot on the first flight (RDU-BOS) came into the cabin before departure to introduce himself and the crew and provide flight info - a nice touch. Seating tight but tolerable for a short flight. Planes in decent shape and reasonably clean. Delta had changed my routing after I purchased the tickets which was not an issue for me as the timing was essentially the same. However, they did not send an advisory on this but, fortunately, I double check reservations a couple of time before I travel so I caught the change. I did print out all my copies of the schedule to be on the safe side and this turned out to be useful. When we arrived in Toronto on the return leg, the computer system did not seem to recognize the revised booking. When we could not get our boarding passes and the agent questioned our booking, I had the documentation and, though it took about 15-20 minutes, she finally got us sorted out and printed our boarding passes. Of course, they did not work when we went to board our flight but the gate agent saw the correction and got us sorted out quickly. Everyone who worked on the issue was helpful which kept our stress levels (relatively) low.

✅ Verified Review | Flew Frankfurt to Atlanta. Every time I have flown with Delta, I have had problems. Today the plane landed at the terminal on time, but the plane was broken. This 1.5 hour delay made me miss my connecting flight. They came over the announcement and said it was our job to ensure we scheduled our connecting flights when we land because it is out of their control. I have been away from home for 6 months and would like to be able to depend on an airline to get me there.

✅ Verified Review | Flights seem to always be delayed and by at least one, if not several hours. If this is going to consistently happen, I don't understand why Delta couldn't just plan for delays better because this is a waste of everyone's time. Even though everything else is sufficient, the lack of punctuality is very inconvenient.