Delta Air Lines

Not Verified | Midway to Munich via Chicago. As a frequent flyer, I typically choose Southwest when traveling for vacation or business. I have experienced delays, diversions, and cancellations numerous times and greatly appreciated the courtesy of the southwest airlines employees. However, my family and I chose Delta for our flight to Germany as the prices were much cheaper than Southwest. Upon arrival to Midway on a Monday morning, we stood in line for 30-45 minutes just to check our bags because they only had 1 person working. this person completely ignored the long line of non-sky miles passengers, including a disabled man who was struggling to stand for the long wait period. Fast forwarding to our flight, we were delayed 3 separate times (at the fault of weather, not Delta). However, we had to reschedule our flight to depart from O'Hare due to an insufficient layover time. We proceeded to Midway Delta baggage claim office and found that the door was locked and the office left empty. We asked the Delta office next door for assistance and they rudely told us to return exactly where we came from. Even though we are in a hurry to catch our flight at O'Hare airport, we were met Delta workers who were extremely rude, dismissive, and unwilling to help us. I can confidently say that this will be my first and only experience with Delta airlines. we will not be returning.

✅ Trip Verified | Sacramento to New York JFK via Minneapolis St Paul. Deplorable flight, service was horrible, food was disgusting, and the plane was filthy. I had to ask an attendant to clean the grease out of my seat before I could sit down. My shoes stuck to the wet sticky carpet and I was expected to put my bag under the seat in that filth. To top it off, we went to the Delta Sky Club to sit in quiet comfort for our 2 1/2 hr layover in St. Paul Minneapolis and we’re told “you can’t come in here”. I ask why, showing my ticket again and she said “your not international”. WOW, Delta, we’re Seniors, my husband has to walk with a cane, we paid for first class tickets, and certainly expect first class service! Deplorable!!!!

✅ Trip Verified | New York to New Orleans. The economy seating was ridiculously close I'm only six feet tall and my knees were touching the seat in front of me . Delta air line is very greedy for money. My last time flying Delta.

✅ Trip Verified | Seattle to Traverse City via Detroit. Delta abandoned my minor child in the Detroit airport and told her she was stuck there for 2 days after her flight was canceled. We had to drive 10 hours to go and rescue her. To add even more insult they offered us a $45 credit for the cancelled flight.

✅ Trip Verified | Fort Lauderdale to LaGuardia. On June 15, 2019, I took a flight from FLL to LGA and when I was in Florida, a Delta employee checked all of my 7 suitcases. I paid extra weight and I went in the plane, when I was in the plane, in my seat 24F a Delta employee told me they had taken out a couple of bottles of liquor, after I paid for the extra weight. She told me that in order to get my bottles back all I had to do was call Delta the moment we landed. When I got home I noticed they had taken bottles of 4 of my suitcases not just one. That they had taken out 28 bottles. The problem was that when I called them the same night they said they had nothing but they would call me back, two weeks later passed they still hadn't call me and every single time I called I was told "we will call you back". I called them back almost every single day, every single time it was a different story and when finally someone told me that in fact those bottles where there, the next day they would say they had nothing. I don't understand how those bottles be there one day and then be gone the next day. As much as I like Delta I have to say that they or whoever opened my suitcases broke the rules because by law they are supposed to open my suitcases in front of me, they are supposed to call me to let me know that they are going to open them and none of that happened. Its over a month now and I've only gotten 7 of my bottles after they said they had 8. I no longer know what to do. I call Delta I call the TSA and all they say is that they only have 7 when I know for a fact that they have the remaining bottles.

✅ Trip Verified | Los Angeles to Phoenix. I’m extremely disappointed in the quality of service of Delta. I had a one hour flight home from L.A. to Phoenix and about an hour before take off, I received a notification that the gate has changed and the time of departure has been delayed 5 hours (which would get me home by 1am - originally would have landed at 8pm). I spoke to 3 customer service reps, 2 by phone and 1 at the airport, and none were helpful in getting me on a new flight. What frustrated me most is they didn’t even try and offered me a $25 meal voucher. Keep in mind the terminal has about 2 food options, both of which are terrible, so I declined the voucher. I could have driven home sooner than the new arrival time, but because they notified us about the delay an hour before take off, it was too late to leave the airport, shuttle to the car rental, and drive home (leaving this airport is a nightmare). I am beyond unhappy with Delta and do not recommend this airline.

✅ Trip Verified | Detroit to Des Moines. Well first my bag didn’t come in on my plane then they sent it to the wrong airport so they called me the next day told me it was on the baggage claim and I said I was at work, I’ll call when I get off. So I called back then they told me it got sent to another airport and it wasn’t in. Here I am at 10:30 two days later still waiting on my bag so I can work. They messed up twice in one bag in a night - the only reason they got one star is cause I can’t give zero.

✅ Trip Verified | Columbus to Toronto via Atlanta. First flight was delayed to Detroit resulting in a missed layover. No problem, they let me reschedule for free even though I had an extra 3 more hours to spend in flight time which would have resulted in a cheaper flight from the start. New flight has me going through Atlanta where my connecting flight is delayed 3 hours because the original aircraft scheduled to Toronto was changed to Memphis 30 minutes before boarding time. I may just be upset in the moment, or it could be that anytime I fly with Delta there is always a delay somewhere. The aircraft and staff are usually friendly, this is more directed to overall operations of the airline.

✅ Trip Verified | Nashville to Atlanta. I’ll never fly with delta again! It’s the worst airline! I was flying 40 time in the past 2 years. And 12 times with delta and every time my flight was delayed for 2-6 hours. (Expect one) They never tell you a reason I never hat that problem with a different airline! Then they damaged my suite case twice and filled out a complain paper and they told me they can’t help me!? The same with something I forgot in the plane. They even didn’t wanted to help me. They have the worst costumer services I called them 2 hours later they called me back and I tried to talk very nice but after 10 minutes they just hang up! The worst I would never fly with delta again!

✅ Trip Verified | Had the worst experience with Delta Airlines. First, I had my flight to Chicago delayed because of a problem with a crew member, and then the flight eventually got canceled because of a rain. When I asked for a reimbursement, they denied because the flight is canceled due to weather. I didn’t get any refund for a bus ticket I already paid for in Chicago, or a place to stay. They gave me another flight to Chicago that stops in Atlanta, which is also delayed, and so was my flight from Atlanta to Chicago. Because of Delta’s inability to schedule flights correctly, I missed a bus that I paid 40 dollars for. I also had to wait 3 hours in Chicago because they left my bag in Atlanta for whatever reason. Don’t fly with Delta Airlines