Delta Air Lines

✅ Trip Verified | New York JFK to Vancouver. Understandably, we were delayed from a 9:25pm flight due to bad weather (thunderstorms, rain, etc), and they had to search for a new route to take. This took 3.5 hours, which I guess is justifiable when looking for a safe route. HOWEVER, for some reason we had to make a stop in Minnesota for a pilot change. The flight crew assured us that a new one would be waiting at the airport so it’d be a quick stop so we can get back on our way. Sure why not, maybe the pilot was supposed to be off around our original departure time. BUT, it takes 2.5 hours to get from New York to Minnesota and on top of the 3.5 hour original delay, they had 6 hours to find a new pilot. Guess what? When we arrived at the airport there was no pilot available. They told us it’d be another 3 hour delay annoying literally everyone on board because they couldn’t find another pilot to take over. It was 3am when we arrived, so we leave again at 6am. Well guess what, 2 hours into the wait they said it’s likely going to be an extra 1.75 hours (departure now 7:45am) because they STILL couldn’t find another damn pilot to fly the stupid plane. This comes to a total of around 8 hours of flight delays with half of the time not being due to weather anymore, but incompetence. It’s 5am as I write this (they just made the extended delay announcement), and I’m hoping it doesn’t extend again cause this is ridiculous. Will never fly with again.

Not Verified | Worst experience flying ever. Few into Dallas from Puerto Rico, they lost our luggage, told us our best option was to pick it up the next day, drove all the way the next day which is over an our drive, and there is no Delta airlines employees in the entire airport, was told we had to come back yet again the next day. I am beyond mad, we have a 5 day vacation stay and we are now on our 3rd day just driving back and fourth to the airport waiting to get our luggage, not to mention the horrible delta call service that hung up on us 3 times. Will never fly Delta ever again.

✅ Trip Verified | Seattle to Salt Lake City. I was very stressed and overwhelmed after a nightmare of an experience with norwegian. That’s when Angelina who works for special services at Delta at the Seattle Tacoma airport made my day so much better by easily switching my flight, and to my luck the Austin flight was delayed so I got to switch for free. She was so incredibly kind, and made me feel welcomed after long days of feeling neglected. Going to fly Delta much more often just because of Angelina and her sincerity!

✅ Trip Verified | Munich to Detroit. Amazing crew, fairly good food and that is where it stops. Delta One cabin was dirty, I had to clean around my seat with the tissues and hand sanitizers that came out filthy. Seats are also in poor condition. Considering how well the airline is doing, they could do a better job maintaining cabins.

Not Verified | LaGuardia to New Orleans. My husband and I are so appreciative of the services we received from the Delta Staff on August 3rd, 2019, flight DL1644. I couldn’t hold back tears after we were surprised with a gift, upgraded seats, meal tickets and congratulated messages for our wedding anniversary. This is by far one of the biggest surprises I have ever received. Our encounter with the representatives was enough for us, so, to acknowledge us in this way, was the icing on the cake. This experience made us realize, never use on experience with an individual to judge a group of people. Thank you so much Delta, you sure made us felt special, especially for our anniversary.

Not Verified | Boston to Cancun via Atlanta. Today Aug 3rd we were planned to leave at 6am and plane was boarded completely. Then they announced that there will be delay because there was too much fuel - so they had to take it out and rebalance the wings - we rebooked the connecting flight using their App as they directed us. And as soon as we did that, the delay time increased. All in all more than 2 hrs delay - so we missed our next connecting flight. And now their App won’t allow us to rebook to next available flight. So many people left the plane. Punctuality matters, please keep passengers time in mind. And please make immediate arrangements for each and every passenger - that is going above and beyond to be best airline.

✅ Trip Verified | Los Angeles to Paris via Minneapolis. Due to an unfortunate turn of event with my health, I couldn't make the trip for my vacation at the last minute. Even though I purchased a pair of non-refundable and non-exchangeable tickets, Delta Airline customer services was very understanding, sensitive and supportive of a difficult time I experienced. After a few validation steps, they immediately issued full value vouchers for me and my wife valid for 1 year. The whole interaction was painless and effortless. I praise this company's business ethics to put customer first in difficult time.

✅ Trip Verified | Detroit to Kansas City. Our return flight (DL2751) 28 July was good but on the trip out we missed our flight because of an unannounced gate change. When I asked the rebooking agent how they can change your gate and not tell you? she said they were not allowed to announce gate changes. This made no sense to me I assumed Delta was cashing in on the unrefundable nature of our ticket. If not They probably assumed sitting at gate A6 we could hear the announcements for our flight boarding at gate A9 when there were 3 restraints and a sound wall between these gates what they should have done is completely refund our ticket and given us free seats on the next flight out.

✅ Trip Verified | Atlanta to Stuttgart. This was the worst flight experience I have had. Our flight had to turn around and land due to a landing gear issue. Once we landed we stood in taxi for well over an hour. After being released we learned that the flight was cancelled. Everyone aboard was granted a hotel room voucher except me because I’m only 17. As a result I had to stay over night in the airport, until later afternoon the next day. When my relief flight went into place we were put into delay yet again before take off. Please just save yourself the trouble and don’t use this airline.

✅ Trip Verified | Atlanta to Washington. I've always liked Delta up until today. Today when I picked up my bag from baggage claim, I noticed that my wheel had completely broken off from my suitcase. I attempted to file a claim but was notified that Delta does not cover broken wheels or handles. What else would even break on a suitcase? It is very disappointing that the staff is allowed to throw paying customers' suitcases around, break them, and no one is held accountable. I haven't even had that suitcase for a year and now it's broken and I have to replace it with no help or concern from Delta. Extremely disappointed in this airline.