Delta Air Lines

✅ Trip Verified | The flight from LA to Brisbane was canceled, so we had to stay in LA overnight and lose a day of our trip. We were rescheduled the next day and lied to the whole time about seating. We couldn’t get seat assignments until 45 minutes before flight. Needless to say we were scattered all over the plane. We finally got to Sydney late missed connecting by 15 minutes to our destination. So we spent the day at the airport.

✅ Trip Verified | New York JFK to Ponta Delgada. Delta is not committed to passenger safety or quality service. Our flight from JFK to Ponta Delgada on 8/8/19 & 8/9/19 was canceled and then delayed for over 24 hours. This was due to an inability to replace crews that had timed out and a failure to do a maintenance check on the aircraft which was flying in the air and then required to return back to the US before entering foreign territory. Delta customer service representative was unapologetic, combative and informed us that Delta engages in the practice of flying aircrafts without proper maintenance checks. They did not wish to compensate passengers in any way other than offering a pathetic amount of skymiles to fly them again. We had to practically threaten to sue to just get a $200 credit yet our costs incurred for transportation, food, lodging and the mental anguish was a greater amount.

Not Verified | San Diego to Salt Lake City. Terrible service, I stayed at the airport for the night and no one helped me, no one offered anything and everyone was being rude to me.

✅ Trip Verified | I had a 5:50 flight from Austin to Atlanta, to then be transferred one hour after arrival to another plane to Cincinnati. But instead, Delta airlines held us on the runway for more than an hour waiting on a single maintenance person to come in and spend literally 2 minutes fixing one of the bathrooms. We waited an entire hour, which made the entire plane which was almost all connections late, for one bathroom to be fixed for a 2 hour flight. The worst service imaginable, now people who were supposed to fly at 10 AM are all being delayed to 3 PM flights, or 5 or even 9. And tomorrow is Labor Day, so some people are actually just stuck here in Atlanta. The worst airline service I’ve ever received, absolutely no urgency or care for the customers. Never fly Delta if you want to arrive on time.

✅ Trip Verified | Richmond to Sint Maarten via Atlanta. Delta actually has a pretty good product once you're on the plane. Seats are comfortable, they have TVs, and the snacks are pretty good. Flight attendants are hit or miss, my first flight had surly ones, while on the second flight they were outstanding. But the ground experience is where Delta fails miserably. They now board international flights 50 minutes early, so I got a series of urgent texts and phone notifications telling me to go to my gate immediately, which stressed me out because my connecting flight was late and I was a terminal away. I rushed to get on the plane only to sit there for another half hour while waiting for all the other connecting passengers to come. I really resented being put in that position of stress when it wasn't necessary, and recommend that Delta put its boarding times later to give connecting passengers time to get there.

Not Verified | Las Vegas to San Jose. The worst airline to fly domestic in the USA. Continuous delays. No flight has ever departed on time. Took 5 domestic flights during my trip and each flight was delayed by at least 2 hours. Staff is also clueless. Will never recommend this airline to anyone.

✅ Trip Verified | La Guardia to Halifax. I booked this flight 6 weeks ago for me and my husband as part of our 20th anniversary vacation. Naturally I booked 2 seats together, 5C and 5D. Because I am 6’6”, I planned to take the aisle seat on the cramped commuter jet. Everything was fine until while boarding the plane I was told “your new seat is 7A”. When I asked if my husband’s seat was also changed I was told it was not. When I said that was not acceptable (which I thought was obvious) I was told we could sit together in 7A and 7B. The problem was they failed to tell that to the person in 7B who was already on the plane. After attempting to get into 7A (a window seat) with minimal success, I sat in my original seat. At that point I was told I was in the wrong seat. When I explained the situation I was told I had been moved to accommodate other passengers who wished to sit together. Not OK. I have contacted Delta and am awaiting a response as to why they believe they have the right to discriminate against others in a country where that is illegal.

Not Verified | We were booked on a West Jet flight from Toronto to New York; our flight was cancelled and the best we could get after multiple phone calls to West Jet was arriving at 4pm the next day going through Atlanta on Delta flights. We are so ecstatic that this was the airline we were switched to and that we were diverted through Atlanta. Every single staff member was understanding of the pressure we felt to get to New York in time to see our Broadway show. I don't know if Delta will read this but Matilda at gate T3 on August 23 for the 130pm flight to New York deserves recognition. When we approached her to get information about our now delayed 230pm flight she knew we wouldn't make it in time for our show so she sent us to customer service where they put us as a priority on the stand by list for the 130pm flight which was on time no questions asked. When we got called to get our seats Matilda recognized us and celebrated with us that we were going to make our show. We were glad to have any seat but we were seated in economy plus (it feels like this was a gift from Matilda). When we left Toronto we felt defeated that we had lost a day and a half of our trip and getting to our Broadway show wasn't guaranteed not to mention we were met with horrible customer service. Delta truly saved our trip!

✅ Trip Verified | New York JFK to Ft Lauderdale. Check in agent Florence (did not get last name) went above and beyond for myself and the 4 boys I was traveling with... She was so polite friendly and offered a smile to calm a very frustrated morning. Left after paying for luggage with a smile and laughing. Wish I would have seen her last name. I hope she gets to see this and know she was appreciated and thank you!

✅ Trip Verified | Las Vegas to Seattle. I don't usually fly Delta Air Lines as they don't have many routes in the city I live in. Having said that, every time I have flown with them (3x in the last 2 years), I found their staff to be courteous and helpful, their seats adequate (although a little hard), good leg room (I'm 6' 4"), and their app (reviewed in 2019) probably the best in the industry. Will fly again.