Delta Air Lines

Not Verified | Customer service was terrible, they look at you and say sorry I can’t help you at this point, without even checking or looking at the screen. My flight got delayed twice, sat at the airport with a crying toddler from 10 am to 6 pm, have nowhere to go. Never had this issue before, I’m just disappointed.

Not Verified | I read the other reviews on Delta and I guess these people think the airlines really care about bad reviews. It’s the same bad reviews that have been going on for years with no changes. My flight was delayed for 3 hours because I guess Delta didn’t think it would be busy on Memorial Day weekend at the near end of a pandemic and no one has gone anywhere for over a year. Poor unqualified managers are in charge of the new American business models, in which customer service is the least of their concern. It’s in almost every business now, with the exception of a few who are very successful. It reminds me of another airline years ago who had a sign at their check in counter which stated “ just because you have a ticket does not guarantee you will be on this flight”.

Not Verified | May 21st – May 25th 2021, we flew to EYW from PWM with LGA as a stopover. We’d flown to Key West in FLA in October 2020 First Class and Tampa in January Comfort Plus, and loved both trips. What we didn’t realize is that the planes we’d be flying on this time around were smaller. 2 seats on one side, 1 on the other. There was no separation, which eliminated the “exclusive” feel we’d enjoyed with our first trip. Additionally, there were no TV screens. On the December flight, we were able to watch entire feature films. Additionally, each of the four legs of the trip were different in terms of food or drink service. Leg 1 - PWM to LGA we were offered snack boxes in addition to water, drinks, etc. On the shorter LGA to EYW, we were not offered the boxes. On the return trip, no snack boxes were even offered. Added to the substantially downgraded “first class” experience due to the smaller aircraft, this all contributes to an overall sloppy and inconsistent feel, that is to say, “You never know what you’re going to get until you get on board”. On the leg back, we were looking forward to a couple of the new margaritas in the can. They were amazing, having discovered them on the way down. But, they only packed 2 cans for the whole trip for the plane, the attendant says this happens a lot. We’ve had similar experiences where we weren’t able to get water because you’d run out of the little 8 oz bottles. That’s just unacceptable. (As a side note, an 8 oz bottle of water on a 2-3 hour flight offers little in the way of meaningful hydration. I generally ask for two for each of us. Perhaps a more practical size would be more appropriate?) At the Key West airport on the leg back to LGA, we were the last ones to board. Why? Because the young attendant did not call first class. When we asked about it, she said, “well I called Diamond, that’s the same thing.” Well, no, it’s not. This same attendant was very unhelpful when we asked her about boarding passes. On our last trip to KW we had to print boarding passes vs. using our mobile ones. She said she didn’t really know, they prefer printed but that we should be able to use the mobile, well, can we use them or not? Finally, I’m hard of hearing. I understand that there’s not a lot that can be done because of the mask wearing mandates, but you’ve really got to teach your employees how to make clear announcements. How to annunciate properly, speak reasonably slowly and loudly enough. I’ve never felt so discriminated in my life, having to ask people around me if you’d said anything important. (Most of them didn’t hear the announcements either). On the first leg from PWM to LGA there was one young lady who was wonderful. Every other attendant gave us the impression that we were a bother. So all in all, we paid for a first class experience, and did not receive it on several fronts. We found little similarity between our December & January first class trips and this one. We’re seriously disappointed, and will be sure to ascertain what type of plane we’ll be flying on and get clear on boarding and offerings. Additionally, as a direct result of our disappointment, we plan to book our next first class trip with either AA or United. Our $800+ price gave us less service and experience than a $200 SW flight.

Not Verified | Do not fly with Delta, my experience is a review on customer service. I booked a flight this morning with miles and went to cancel later the same day well within the refund period. I was locked out of my account so couldn't cancel myself online. So I called customer service was put on hold for 7hrs. while on hold I tried calling other numbers - finally got someone who said she couldn't help me and was very rude. She gave me a number to call and said it was the sky miles people so I called it. Turns out it was the disability hotline and the representative chewed me out for calling the number. Both were rude and my issue still isn't resolved.

✅ Trip Verified | My experience with Delta Air Lines from day one has been horrible. I've always flown Southwest but we had credits that we had to use because of the pandemic and they said we had to use them within a year. It took me 3 weeks to change my flight because there was an 8, 10 and 12 hours wait times on the telephone phone. Also, on the website, it says luggage fees may apply and when we get to the check-in area they tell us $90 for luggage fees, well they should have just said from the beginning luggage wasn't free. For the price, I paid for luggage, long wait times on the phone, and the poor customer service I could have flown Southwest with free luggage and cheaper fees, and good customer service. You think them knowing their wait times on the telephone is horrible, and all the bad reviews people have been leaving they would at least throw in the luggage for all the headache. Well, Delta Air Lines you have lost me as a customer and I fly frequently.

Not Verified | I have yet to actually take my flight. But the experience leading up to it is just insanely ridiculous. My husband and I are going to Mexico for our anniversary. Using vouchers as our original trip was last year. I re-booked in February this year and from that point forward, it has been one disaster after another. They 'canceled' our flights and re-booked for much longer flight times. Got them switched to something more manageable. Then, they 'changed' our flights to extended layovers again. Paid extra for them to change the flights back to the original flights booked, just to have them tell me the departure flight was 'canceled' and they re-booked us for the same flying times, just an entire 24 hours later. Because losing 24 hrs of your vacation means nothing to them. When I called Delta again (and I am telling you, I have wasted over 15 hrs on hold with all of my phone calls to Delta), the customer service lady said that the flight was not canceled. It was just overbooked. I asked to speak with a manager/supervisor and was told there was none available at that time and then I couldn't get a time for when one would be available. Currently on hold for an hour to try and switch our return flight for 24 hrs later so I can still get my full 7 days of vacation in. But seriously, Delta. You have done me wrong this time and it is unappreciated and I will never fly with you again. You are not even trying to help. You're just giving my seats away for new paying customers and think that I don't care. Majorly disappointed.

Not Verified | The flight from Atlanta was delayed by an hour and 10 minutes, because Delta team decided to wait on a family of 8 to board, which made me (and others) miss our connection flight, so I had to stay at that terrible hotel in the airport overnight, only from 6 to 8 clock so I had to sit at the airport for 5 hours waiting to get my room and left at 8 am and waited at the airport for 9 hours for my next flight. While Delta representative were so rude, 2 upset customers in the line were yelled at by delta representative for asking questions, and on top of all this, they called the cops on an angry old man.

✅ Trip Verified | I had a horrible interaction today with a Delta check-in employee and had to reschedule my international flight because delta's COVID testing policy differs from South Korea's actual government policy/that of every other airline. I wanted to file a complaint and the wait time to reach customer service is 6 hours? I used to hold Delta to a quality a step above other airlines but they are seriously slacking these days! For those interested, I was held at check-in and missed my flight even though I arrived 2 hours early because the check-in person didn't realize I was a Korean citizen and not a foreign traveler. As an aside, Delta's policy for flights to South Korea is ridiculous and doesn't follow the actual government guidelines. Their policy is COVID test results have to be within 72 hours of the departure flight so a test at 8AM on 5/21 would not count for a flight at 10AM on 5/24 even if it is the same 3 days. The Korean government policy is that the 72 hours resets at 12AM every day so it shouldn't matter what the hour of day it is. From the Korean government website: "The test needs to be issued no more than 72 hours before the departure date. *For example, for travelers whose flight departed on May 10, 2021 at 10:00 a.m., documents issued on or after May 7, 2021 (past 0:00) will be accepted." That is how every other airline like Korean Airline honors the testing. I will be flying Korean air from now on.

Not Verified | I just wanted to say that a flight attendant by the name of Kyle was absolutely amazing! He was so nice to my daughter and I. He was so personable and treated us almost like he had known us for years while still remaining professional. He was very attentive to all the people on the flight as well!

Not Verified | I'm so disappointed in the terrible customer care I received on my recent delta flight. First, on the Delta email confirmation after purchasing my child's ticket, it clearly stated that we got a carry on AND checked bag (50lbs/23kil) Free for them. When trying to check in, the gate attendant first said we got NO checked bag for the child's ticket & after talking about it a while, they said, Oh actually you do get a checked bag, but it has totally different dimensions than a normal checked bag, and it can only be 10lbs. All of this info, even though our email confirmation did not only NOT say that, but said that we should get a 50lb bag for FREE. On a call after the fact while filing a complaint about the issues with the flight and trying to explain my experience as a customer, the representative spent the whole time contracting me and his/herself. And even though they (and all the other Delta people I had talked to in my experience checking in and boarding - everyone contracted themselves regularly) didn't know all the info, they told me I should have known because somehow the information was clear ... to everyone... and it was my fault for not knowing the rules? So people working for Delta couldn't figure it out every time I talked to someone after arriving to the airport, but it was definitely the customer's fault for not knowing? Bad customer experience on all levels. Great job, Delta. Tell us one thing in your direct communication about the flight and then hide the info that contracts that info, and then tell the customer they are the problem...?! Really? I'll be going with a different airline next time.