"I recommend China Southern Airlines"
M Zheng (Australia)
✅ Trip Verified | It was an exceptional experience from start to finish. The airline's commitment to customer satisfaction and the extraordinary service provided by their ground staff, especially Zilian, truly stood out and made my journey memorable. From the moment I arrived at the airport, I was greeted with a warm and welcoming smile from Zilian. She exuded professionalism, courtesy, and genuine enthusiasm, putting me at ease and setting the tone for the rest of my travel experience. In the the flight a spacious and well-maintained cabin, delicious meal options, and a wide range of entertainment. The flight attendants were attentive and courteous. I recommend China Southern Airlines to fellow travelers.
| Aircraft | A350-900 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Melbourne |
| Date Flown | July 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"dismissive and borderline rude"
Rod Ritchie (Australia)
Not Verified | Worst airline ever. Friend and I booked our tickets together but the airline wouldn't let us choose seats so we weren't even in the same section. How are you supposed to enjoy an overseas holiday when you can't even travel with your colleague? And when we asked the check in lady about the seating she was very dismissive and borderline rude. If that wasn't bad enough they lost BOTH my pieces of luggage.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Paris to Melbourne via Guangzhou |
| Date Flown | July 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"very pleasant long trip"
L Huang (Canada)
✅ Trip Verified | I would like to thank China Southern Airlines for bringing me a very pleasant long trip. The trip made me experience the warmth of home and the staff was very professional and welcoming. She assisted me in the security check, helped me with my luggage and advised me to carry my personal documents and belongings. It made my trip feel more comfortable. It made me feel that China Southern Airlines is a well-managed, professional and high quality team. I will continue to support China Southern Airlines' service and will recommend it to my friends and family.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Toronto |
| Date Flown | July 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was very good"
Jiahue He (China)
✅ Trip Verified | I lost my boarding pass and was very nervous. Fortunately, a staff member picked it up and took the initiative to contact me and gave it back to me to calm me down. The service of the ground staff and flight attendants was very good.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Singapore |
| Date Flown | June 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat, plane and amenities are super clean"
13 reviews C Lin (New Zealand)
✅ Trip Verified | Despite 11 hr GZ-AKL flight time, the whole experience felt only 4 or 5 hours thanks to excellent sleep made possible by 180 degrees lie-flat seat. The seat strangely enough isn't comfy when it's in recliner mode, much better in normal seating mode with leg rest/lumbar support adjustments. The message function is awesome. However, the seat design isn't really for storage of bags/shoes. The spaciousness of the seat is more for writing and putting many dishes/items etc. Nevertheless space is plenty in overhead locker. The CZ business class experience isn't designed for people who want luxurious/special flight experiences. It's more for passengers who want good products, great (Chinese) food and things that just work. The seat, plane and amenities are super clean. The punctuality is outstanding. The service is more on the practical and task-completing sides than those of Emirates/Singapore/Qatar airlines. Great attendance, efforts and politeness. Despite not being fluent in English the crew are very hard-working and proactive in helping people. It's remarkable that it wasn't too long ago since China Southern resumed it's "normal" ways of operation. To have abundant numbers of staff (seven, even for not-big business cabin) is quite impressive.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Auckland |
| Date Flown | July 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I am very grateful to her"
E Wang (Singapore)
✅ Trip Verified | Due to the weather, the plane was delayed and I missed the second flight from Guangzhou to Singapore. The staff at the airport were very helpful and helped me deal with the new ticket, she is very supportive and patient. I am very grateful to her. China Southern Airlines provided free accommodation. Thank you for the service of China Southern Airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Changsha to Singapore via Guangzhou |
| Date Flown | June 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"The crew was professional"
S MIng (United Kingdom)
✅ Trip Verified | Last month, I had the pleasure of traveling with China Southern Airlines and the experience was phenomenal, and their high level of customer service was apparent. The seats were comfortable and spacious, contributing to a relaxing flight. The crew was professional and their attentiveness to passenger needs was commendable. The quality of the in-flight meals was a pleasant surprise, adding to the comfort of the journey. I highly recommend them for any travel plans and look forward to flying with them again in the future.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | June 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"ample legroom and comfortable seats"
Z Qang (United States)
✅ Trip Verified | Our experience was nothing short of exceptional. What stood out to us the most was the professionalism and courtesy displayed by the flight attendants. Their service was attentive and they were ready to assist with a smile. The onboard amenities were impressive, from ample legroom and comfortable seats, to the variety of in-flight entertainment options which kept us entertained throughout the flight.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Los Angeles |
| Date Flown | June 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"excellent ground and cabin service"
Zhiqi Zhang (China)
✅ Trip Verified | My wife and I like to travel by China Southern Airlines, reasonable price, excellent ground and cabin service are very attractive to us. The plane is clean and the interior design makes me feel comfortable. We are looking forward to next flight!
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | May 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"in-flight service was remarkable"
P Lambert (France)
✅ Trip Verified | I recently had the pleasure of flying with China Southern Airlines and I am compelled to share my exceptional experience. The level of service I received was truly unparalleled. From the moment I checked in, I was greeted with genuine warmth and hospitality by the airline staff. Their professionalism and attention to detail were noticeable and very much appreciated. The in-flight service was remarkable as well. The cabin crew was attentive, responsive, and consistently ensured that my needs and comfort were their top priority. The flight attendants were incredibly friendly and patient, answering questions and fulfilling requests with grace and a smile. I was particularly impressed by their dedication and commitment to customer service. The seating was comfortable and spacious, making the long journey much more bearable. The meals were delicious and the entertainment options available were diverse and enjoyable, adding to the overall positive experience of the flight. Moreover, the punctuality of China Southern Airlines was impressive. Both my flights departed and arrived exactly on schedule, which is a testament to their operational efficiency. I have flown with many airlines, but the service provided by China Southern Airlines truly stands out. I would highly recommend China Southern Airlines. This airline clearly values customer satisfaction and it shows in their service.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Paris |
| Date Flown | May 2023 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
