✅ Trip Verified
| Ho Chi Minh City to Guangzhou. Our flight, CZ368 on 28 March was scheduled to take off at 8:00am but after sitting in the plane for 2.5 hours later, we were told to get off the plane due to technical problems. There were no announcements or updates given once we get off the plane. China Southern barely provided any useful information or any staff presence in the next 12 hours. We were receiving conflicting take off time announcements from our emails and from the PA system in the airport. The new take off times went from 2:30pm to 5:30pm then back to 3:30pm, and again back to 5:30pm, and then again to 9:00pm. When asked about the 9:00pm take off time, the one China Southern manager who was really hard to find asked us what we meant about the new take off time, who was sending us those emails, and told us not to trust those emails. He assured us that the flight was indeed taking off on-time at 5:30pm, promised their ground staff will make an announcement at 5:00pm and be available to assist the passengers. At 5:00pm not a single staff showed up, 5:30pm rolled around and still no updates, finally at 5:40pm they made a PA announcement (still no staff) saying the new flight time is now 9:00pm. We ended up calling the entire work trip off as we were only going to spend 2 days in China and had already wasted a full day at the airport. China Southern staff promised a refund, but it's been 5 days since I've submitted a request for refund on their website and I have yet to hear back from them (their website said they would respond to all requests within 24 hours). The way they handled the delay was abysmal.