✅ Trip Verified
| Shenyang to Guangzhou. Since I am a sky team elite member (China Southern will no longer be part of sky team starting in 2019), I took advantage of the perks and went to the VIP check in. Customer service checked all of my hefty luggage with no trouble at all. I was also able to rest a bit at the VIP Lounge. There’s snacks, warm food (two dishes), assorted drinks, and hot water for tea. Surprisingly there were also six massage chairs. However, everything is a big old and overused, including the toilet. This place could use a renovation. Similarly for the plane I took to Guangzhou the seats were outdated and the armrests look like they’ve been scratched for a while. There was no in-flight entertainment on this short connecting flight, which is in accordance to other shorter flights I’ve taken with China Southern. Also, no WiFi. There’s a few spelling errors in the safety instruction video. I think what the video wanted to say instead of ditching was “water-landing”. However, the customer service was amazing on this flight. There was an old couple sitting in front of me, and the air stewardesses was super attentive. They asked multiple times if the couple was warm enough, comfortable enough, had hot water, etc. The longer flight (CAN to LAX) was carried out on an Airbus, which I prefer. There was an entertainment system for each passenger, but since it is an older model, the systems did not have USB ports. Again, no WiFi. The service on this flight was a bit lackluster. Although the stewardesses were kind and polite, they failed to retrieve hot towels in time (the tables are super small), didn’t hand out refreshments timely. Lastly, I would like to comment on the meals. I am an ovo-lacto vegetarian (can eat eggs and dairy), so I ordered special meals. I had heard that China Southern upped their flight meals, and from my dad’s meals, it really did seem so. However, my special veg meals were so bland I had to splay salt and pepper all over the food. There’s a lack of variety as well. In conclusion, cheap flights, pretty good service, but still some things to improve!