China Southern Airlines customer review
N Salmon (Australia)
MEL-CAN-LHR one way. Took a punt with China Southern as their business fare was cheaper than Qantas Premium Economy. First leg was full including some fellow passengers who thought nothing of changing their trousers in the cabin - perhaps a cultural thing as attendants didn't seem fazed. Seats angled flat and shabby with material hanging off but comfortable enough for a few hours sleep. Transfer in Guangzhou involves clearing immigration though the personal escort through this and into the lounge is welcome. Lounge lacks the finesse of some more established carriers but perfectly acceptable. Second leg only half full - premium economy cabin behind us had only one passenger - with fully flat beds and much improved all round comfort. Food plentiful and served with care though as mentioned before the crew's language skills could be better. Entertainment was the only real let down with limited choice and the airshow maps weren't working which you don't miss until you don't have access to them. Recommended? Yes at this price?
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Y Pang (Australia)
HAK—CAN—MEL economy. I have flown China Southern twice and knew their seat was a little narrow and uncomfortable. When I arrived the check-in counter I told the staff that I want a front seat and special meal in my flights. I could not believe that I got the first row aisle seat and successfully booked my special meal. If they can maintain the level of their service as this time I will continue to fly with them in the future!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Angus A McDonald (Japan)
Osaka (Kansai) to Guangzhou (Baiyun). Airbus A321 from Osaka to China in business class. A smaller plane with older type business class seats but very comfortable for a short international flight of under 4 hours. Flight attendants were polite and the food was excellent. Guangzhou (Baiyun) to Auckland. Airbus A330 from China to Auckland in business class. Superb flat reclining seats (not angled like many other airlines). Nice thick blanket and fluffy pillow. I could get a great nights sleep on this overnight flight to New Zealand. Dinner and breakfast served. Both of which were were delicious. Flight attendants excellent. Their business class fares from Japan were very cheap and I definitely got my money's worth. The China Southern lounge in Guangzhou was nice. Food drinks and seating were all up to scratch.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Hans Joachim Renner (New Zealand)
Auckland-Beijing-Guangzhou-Amsterdam return. Aircraft was very nice the cabin crew although with very limited English were polite and helpful the Ground support was atrocious as was the communication between CS and the passengers re: timing giving instructions and advising the delay of flights. We were delayed missed a connection were flying business class and ended up sleeping in a terminal in Amsterdam we had no idea the flight was late until we arrived at the next check in gate. Had left 1.5 hours between flights - not enough. On the return luckily we arrived at the airport 2 hours before departure it took 1 hr 45 mins to get the boarding passes. We were advised that we needed a VISA for Australia although were only transiting 45 mins in Melbourne. This took 1 hr 45mins to resolve.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Graham Paremain (Australia)
I have flown China Southern twice now to Nanning from Brisbane I was happy with the service and the international flights but twice now on leaving Nanning they change the return flight times - very frustrating. I had booked premium economy and ended up in economy for the flight to Guangzhou. If I had not had local help I don't know what the outcome would have been. I like the airline but their chopping and changing is a nightmare for the international traveler.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
H Yuqiao (China)
Guangzhou to Qingdao flight delayed about 45 minutes due to military exercise. Cabin crew professional service on board comfortable travel at a great price. Especially food delicious noodle. The entertainment facilities are poor.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
F Li (China)
I must give praise to China Southern Airlines. CZ351 from CAN to MEL spacious aircraft was very welcoming. The flight crew's superb service food and drinks made the trip enjoyable. China Southern Airlines is highly recommended.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Oliver James (Australia)
Flew Sydney-Guangzhou-Paris-Madrid-Amsterdam-Guangzhou-Sydney late last year predominately with China Southern but with an occasional flight with partners. Incredibly cheap you do however get what you pay for in many ways. It really is a back to basics airline. Most flights did not have individual TV screens but only overhead screens although they did play pretty good movies. Seats surprisingly comfortable and somewhat better leg room than other long haul economy. Food basic yet tasty and quite palatable. The staff are overwhelmingly Chinese but skills in European languages (or at least English and French) are quite basic enough to get the drink you want but a woman near me seemed to find it quite hard to communicate her query about transfers in Guangzhou. Altogether I'd say the trade offs are well worth the price savings to be made a good but basic experience for a great price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
B Keating (United Kingdom)
LHR-CAN-MEL. The Skyteam lounge at T4 was uncrowded and the food available (at 1900) exemplary. Not too sure this would be the case at KLM/AF rush hour though. A330 Business seats are fully flat to CAN and the meals are excellent. Service albeit with language difficulties were friendly and helpful. The problem arises at Guangzhou if you are in transit. One has to enter China in Immigration terms which can be a lengthy process. They must have lessons on this from Miami Airport where I will never ever transit again. If you are in Business the Ground staff ensure you are met on arrival of the aircraft and shepherd you though to the Business Lounge. Next sector to Melbourne same aircraft but slide flat seats the service level and meals still fine. Media ok if you like Hollywood blockbusters I just slept all the way.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
H Wang (Netherlands)
18 December 2012 Amsterdam to Shanghai. I fly frequently with China Southern. The price is always good and the flights are on time. Attendants are polite. Although I was bit late for boarding they gave me very good guidance in the cabin. Since the overhead bin was full around my seat they helped me put my hand luggage in their special overhead bins and let me know where they put it after the takeoff. The attendants walked around offering drinks and helping with blankets while most passengers slept. The inflight entertainment system was not that good in comparison. The movies are not up-to-date. For such a long flight I think the entertainment system is important. I recommend China Southern for its value of money and good service from attendants.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
